"Your system is infected with (3) Viruses” when opening a Safari tab

This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.

[Re-Titled by Moderator]

Posted on Mar 20, 2018 9:38 AM

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Question marked as Top-ranking reply

Posted on Mar 20, 2018 9:40 AM

It's phishing.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1,218 replies

Aug 15, 2021 7:19 AM in response to jaskaran274

jaskaran274 wrote:

Hello apple developers I have 3 viruses and I want to remove them all please help


We’re not Apple developers.


You saw an advertisement.


An advertisement that lied.


Websites and web ads cannot scan your device or computer.


If the websites could scan your storage, that’s be a catastrophe. If websites could access your data to perform a scan, they wouldn’t bother with a scan, and would just upload all of your private data and all of your passwords.)


Here is what Apple writes about these scams ➡️ Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Aug 24, 2021 11:42 AM in response to Oldandyoung

Oldandyoung wrote:

Help me get rid of popups


The spammers / scammers / advertisers are investing lots in ensuring that those ads shown, users' local settings and preferences aside.


Disable pop-ups in your web browser, whichever one you're using.


If iPhone Safari or iPad Safari > Settings > Safari > Block Pop-ups


That'll disable at least some of the noise.


An ad-blocker might help with some other of the noise.


And review this thread. Some folks here have been spending a lot of time posting useful information here.

Oct 11, 2021 2:40 PM in response to Migden12

Hello again ~ Just to let you know here in this forum…it is better to post and wait and you are posting to someone that also had this same issue and will likely not respond or themselves cannot help you. In the future and I would encourage you to keep using this forum for help…go up to right hand corner and click on Post…it will then open up a page where you follow all the prompts and you can ask your own separate questions and you have a better chance of getting the help that you need. Just know the messages you are getting are not “real” as long as you don’t click on them and give out any information. Take care.


~Katana-San~

Oct 22, 2022 4:54 AM in response to AddisonKing

You realize the options it's giving you are "delete 27 viruses that website wants you to delete" or "website will delete your contacts"? That should be a red flag to you that you can't trust said website because nothing good would make such a demand and follow it up with a threat. It's important to not get your emotions all mixed up in these types of things because that's exactly what they want. People who are scared nervous or upset are less likely to notice something no matter how obvious. Have your contacts been deleted?

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"Your system is infected with (3) Viruses” when opening a Safari tab

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