"Your system is infected with (3) Viruses” when opening a Safari tab

This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.

[Re-Titled by Moderator]

Posted on Mar 20, 2018 9:38 AM

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Question marked as Top-ranking reply

Posted on Mar 20, 2018 9:40 AM

It's phishing.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Force Quit Safari ( command + option + esc keys).Then restart Safari holding the Shift key. If you still have problems Empty Caches (Safari menu > Preferences > Privacy > Remove all website data. (This will also remove history if you do not want to remove History open Safari Preferences > Advanced and check mark “Show Develop Menu” then choose “Empty Caches” from Develop Menu ).

Then go to Safari Preferences > Extensions and check there. If there is an extension delete it.

If the problem persists download and run MalwareBytes. Malwarebytes was developed by one of our own colleagues here in ASC and is about the most proven anti-malware software for Mac.

1,218 replies

Nov 30, 2022 8:35 AM in response to ray_anAplle

ray_anAplle wrote:

I need help is it bad if i clicked on scan it?


If that button actually did anything—“scanning” your computer—it’s be a security catastrophe.


Imagine. A random website, able to access your deepest and darkest data. All browsers go to substantial effort to block exactly the sort of access this advertisement claims to perform. “Scanning” your private data.


What that button can do is convince you that you desperately need to buy! buy! buy! You see, it’s not a tool. It’s not a scanner. It’s an advertisement. And the advertiser has lied. As too many do. But the advertiser here has used words that are intended to invoke fear. Your fear. Virus! Hacker!


Now the advertisers would appreciate you being a good little source of revenue and private data and also preferably other scams to come, and please buy some privacy-invading rubbish that does nothing, and cannot actually even scan your iPhone contents. (In addition to Safari and other browsers blocking storage scans, installed iPhone and iPad block apps are also from scanning storage.)


And what should i do if its bad? And is it a virus that can hack me or just gelichte out my system? Thankyou MrHoffman


Ignore it. Move on. (Stop trying to find magical solutions to complex problems. And in this case, problems you probably don’t even have.)


With iOS, iPadOS, and macOS, Apple provides built-in anti-malware. Apps are scanned for malware when they’re uploaded to the app store, and anything that does get past those app store scans can be remotely revoked and removed. (Now this doesn’t mean there aren’t rubbish apps in the app store. There are. It does mean the apps are not going to be able to scan your storage, and some other operations specifically blocked by Apple.)


Here’s a more general tip: anything you read that contains the words “virus” or “hacker” should be viewed with extreme skepticism. Such is too often either complete entertainment fiction, or is an advertisement for sketchy or problematic apps.

Jan 2, 2023 2:34 PM in response to keangelo

keangelo wrote:

canbu get the virus off my phone please


Can’t remove what isn’t there. That was an advertisement. Not a virus scan.


The advertiser deliberately used words intended to scare you.


HACKER!


VIRUS!


Words intended to cause fear. Words intended to get you ready to BUY! BUY! BUY!


The advertisement also (falsely) claimed to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe.


Probably selling some rubbish app. Probably advertising some rubbish VPN client too, if recent trends hold.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: assume anything you might read using the word “virus” or “hacker” is entertainment, or an advertisement, or a scam, until proven otherwise.

Feb 15, 2023 3:25 PM in response to S-9015

S-9015 wrote:

I went into Safari and got 3 viruses


Nope. You didn't. That was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS!


Words intended to cause fear.


Words intended to get you ready to BUY! BUY! BUY!


The advertisement also (falsely) claimed to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


The advertisement is usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume anything you might read using the word “virus” or “hacker” is either entertainment, or an advertisement, or a scam, until proven otherwise.

Feb 25, 2023 8:08 AM in response to SoretiT

SoretiT wrote:

I really need help to get these viruses off of this IPad because I saw a website about gores and bloody movies so I wanted to watch it but boom it said I got 3 viruses and I only need to get the viruses off of my IPad


The whole of the internet is filled with truth, with nary a scam or fraud or scheme or lie to be found anywhere.


Seriously though, that was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS!


Words intended to cause fear.


Words intended to get you ready to BUY! BUY! BUY!


The advertisement also (falsely) claimed to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


The advertisement is usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume anything you might read using the word “virus” or “hacker” is either entertainment, or is an advertisement, or a scam, or otherwise suspect, until proven otherwise.

Mar 3, 2023 1:35 PM in response to Kaji1888

Kaji1888 wrote:

I been getting a security tab on safari about a Trojan virius but I think it’s a scam but never can be to careful if someone knows anything about this please help


That was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS! TROJAN!


Words intended to cause fear.


Words usually intended to get you ready to BUY! BUY! BUY!


To get you desperate and fearful enough to load the actual malware or junk app or privacy-sucking trash app.


These advertisements (falsely) claim to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


These advertisements are usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume that anything you read using the words “virus” or “hacker” or “trojan” is either entertainment, or is an advertisement, or a scam, or generally suspect, until proven otherwise.

Mar 4, 2023 1:00 PM in response to yvan35

yvan35 wrote:

is infected with (3) Viruses” when opening a Safari tab
how to can fixed this


Close the tab, and clear saved cookies and data. That’ll get rid of the advertisement.


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support


Again, that was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS! TROJAN!


Words intended to cause fear.


Words usually intended to get you ready to BUY! BUY! BUY!


To get you desperate and fearful enough to load the actual malware or junk app or privacy-sucking trash app.


These advertisements (falsely) claim to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


These advertisements are usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume that anything you read using the words “virus” or “hacker” or “trojan” is either entertainment, or is an advertisement, or a scam, or generally suspect, until proven otherwise.


Mar 13, 2023 12:01 PM in response to -ARIA-

-ARIA- wrote:

I want to get rid of viruses


Can’t remove what you don’t have, sketchy pop-up advertising claims to the contrary.


Close the tab, and clear saved cookies and data. That’ll get rid of the advertisement.


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support


Again, that was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS! TROJAN!


Words intended to cause fear.


Words usually intended to get you ready to BUY! BUY! BUY!


To get you desperate and fearful enough to load the actual malware or junk app or privacy-sucking trash app.


These advertisements (falsely) claim to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


These advertisements are usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume that anything you read using the words “virus” or “hacker” or “trojan” is either entertainment, or is an advertisement, or a scam, or generally suspect, until proven otherwise.



May 26, 2023 7:40 AM in response to horn144

horn144 wrote:

Help me


Help you with an advertisement like this “you have (3) viruses” advertisement?


We all see these and other advertisements on the internet.


Advertisements are common, and some—such as this advertisement—are profitable for the advertiser.


Yes, this “you have (3) viruses” stuff is an advertisement, pretending to be something it’s not: a malware scan.


This advertiser also lied, as websites cannot scan your local storage. (If a website could scan, the sketchy folks responsible for this and other sketchy advertisements would just steal all our data. But websites can’t scan. So this advertiser lied.)


The advertiser would prefer you go buy some app you don’t need for a problem you don’t have, because that’s profitable for the advertiser.


Ignore the ad.


This ad is one of many sorts of scams, too: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support




Jun 30, 2023 6:05 AM in response to jiren48

jiren48 wrote:

how can i removed it


Can’t remove what you don’t have, sketchy pop-up advertising claims to the contrary.


Close the tab, and clear saved cookies and data. That’ll get rid of the advertisement.


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support


Again, that was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS! TROJAN!


Words intended to cause fear.


Words usually intended to get you ready to BUY! BUY! BUY!


To get you desperate and fearful enough to load the actual malware or junk app or privacy-sucking trash app.


These advertisements (falsely) claim to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


These advertisements are usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume that anything you read using the words “virus” or “hacker” or “trojan” is either entertainment, or is an advertisement, or a scam, or generally suspect, until proven otherwise.

Jul 10, 2023 11:28 AM in response to lakshmipriyaa

lakshmipriyaa wrote:

I need the 3 virus off my phone please


Can’t remove what you don’t have, sketchy pop-up advertising claims to the contrary.


Close the tab, and clear saved cookies and data. That’ll get rid of the advertisement.


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support


Again, that was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS! TROJAN!


Words intended to cause fear.


Words usually intended to get you ready to BUY! BUY! BUY!


To get you desperate and fearful enough to load the actual malware or junk app or privacy-sucking trash app.


These advertisements (falsely) claim to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


These advertisements are usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume that anything you read using the words “virus” or “hacker” or “trojan” is either entertainment, or is an advertisement, or a scam, or generally suspect, until proven otherwise.

Jul 11, 2023 5:35 PM in response to linnsey80

linnsey80 wrote:

i want to get rid of my virus i have (3)


You don’t have three viruses.


That’s a scam advertisement.


Can’t remove what you don’t have, sketchy pop-up advertising claims to the contrary.


Close the tab, and clear saved cookies and data. That’ll get rid of the advertisement.


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support


Again, that was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS! TROJAN!


Words intended to cause fear.


Words usually intended to get you ready to BUY! BUY! BUY!


To get you desperate and fearful enough to load the actual malware or junk app or privacy-sucking trash app.


These advertisements (falsely) claim to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


These advertisements are usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume that anything you read using the words “virus” or “hacker” or “trojan” is either entertainment, or is an advertisement, or a scam, or generally suspect, until proven otherwise.

Jul 19, 2023 6:31 PM in response to Timmy24r

Timmy24r wrote:

How do I get these viruses off


You don’t have three viruses.


That’s a scam advertisement.


Can’t remove what you don’t have, any sketchy pop-up advertising claims to the contrary.


Close the tab, and clear saved cookies and data. That’ll get rid of the advertisement.


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support


Again, that was an advertisement. Not a virus scan. And the advertiser lied.


The advertiser deliberately used words intended to scare you. HACKER! VIRUS! TROJAN!


Words intended to cause fear.


Words usually intended to get you ready to BUY! BUY! BUY!


To get you desperate and fearful enough to load the actual malware or junk app or privacy-sucking trash app.


These advertisements (falsely) claim to run a malware scan, too. (It lied.) Websites cannot access your local data. That’d be a security catastrophe. Websites cannot scan an iPhone or iPad or Mac or Windows or Linux computer.


These advertisements are usually selling some rubbish app in recent times. Probably advertising some rubbish VPN client you don’t need for a problem you don’t have.


Here is more info: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


ps: best assume that anything you read using the words “virus” or “hacker” or “trojan” is either entertainment, or is an advertisement, or a scam, or generally suspect, until proven otherwise.

Jul 25, 2023 8:15 PM in response to Tucker1230

Tucker1230 wrote:

Help me with virus


Help you with an advertisement like this “you have (3) viruses” advertisement?


We all see these—and other advertisements—on the internet.


Advertisements are common, and some—such as this advertisement—are profitable for the advertiser.


Yes, this “you have (3) viruses” stuff is an advertisement, pretending to be something it’s not: a malware scan.


This advertiser also lied, as websites cannot scan your local storage. (If a website could scan, the sketchy folks responsible for this and other sketchy advertisements would just steal all our data. But websites can’t scan. So this advertiser lied.)


The advertiser would prefer you go buy some app you don’t need for a problem you don’t have, because that’s profitable for the advertiser.


Ignore the ad.


This ad is one of many sorts of scams, too: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Aug 2, 2023 9:26 PM in response to Sarai_mmm

Sarai_mmm wrote:

I need these viruses away from my phone


Help you with an advertisement like thise “you have (3) viruses” advertisement?


We all see these—and other advertisements—on the internet.


Advertisements are common, and some—such as this advertisement—are profitable for the advertiser.


Yes, this “you have (3) viruses” stuff is an advertisement, pretending to be something it’s not: a malware scan.


This advertiser also lied, as websites cannot scan your local storage. (If a website could scan, the sketchy folks responsible for this and other sketchy advertisements would just steal all our data. But websites can’t scan. So this advertiser lied.)


The advertiser would prefer you go buy some app you don’t need for a problem you don’t have, because that’s profitable for the advertiser.


Ignore the ad.


This ad is one of many sorts of scams, too: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Aug 10, 2023 9:54 PM in response to tieran177

tieran177 wrote:

please remove these


Remove what? Some advertisement that included “you have (3) viruses” or other such?


We all see these—and other advertisements—on the internet.


Advertisements are common, and some—such as this advertisement—are profitable for the advertiser.


Yes, this “you have (3) viruses” stuff is an advertisement, pretending to be something it’s not: a malware scan.


This advertiser also lied, as websites cannot scan your local storage. (If a website could scan, the sketchy folks responsible for this and other sketchy advertisements would just steal all our data. But websites can’t scan. So this advertiser lied.)


The advertiser would prefer you go buy some app you don’t need for a problem you don’t have, because that’s profitable for the advertiser.


Ignore the ad.


This ad is one of many sorts of scams, too: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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