Apple Event: May 7th at 7 am PT
This message came up when I was opening a new window in the Safari browser and makes all sorts of threats if I don’t call Apple Support at 1-866-726-**** and follow Virus removal procedure immediately. I’m always wary of these things and just want to know if anyone else has run across this particular warning.
[Re-Titled by Moderator]
It's spam. Read here > Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
Your Mac is ok.
I had the same issue before on my kid's laptop, but the problem was in some faulty apps.
Then I turned on Gatekeeper to avoid unsigned apps from running on my computer. FYI: Protect your Mac from malware - Apple Support
Superamd23 wrote:
VictoriaV16 Take your computer into your nearest Apple store or Take it to your nearest Apple Distributor. You most likely Have a compromised system or just networking issues.
No. Read the 14 pages of this thread. And especially read the information located here: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support as posted by Carolyn and recommended by Apple in the second post at the top of this thread.
stedman1 wrote:
OK, one more time.
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Nice try but somehow I don't think it will stop the repeated "me too" posts. It amazes me that the answer is on the first page of this 24 page thread yet people continue to post "me too".
Exactly. Such as this topic:
https://discussions.apple.com/thread/251210854
A whole three posts in the entire thing. And yet, PaigeDeanice has "no clue what to do."
Seriously? You opened the topic to type the question, but you couldn't see the answer right there in plain sight?
An Apple rep suggested the free Malwarebytes software to clean the computer. I used it it this time and it quarantined and removed the virus. There is a pay version, but the free version works fine.
Yes, MBAM is a useful tool to remove the Adware that you installed. It is much easier to just not install Adware.
Anonymous175 wrote:
I went to use this site and it told me that I have 2 viruses on my device so I need to download the app to continue, I just want to scan my phone for free to be sure. I don’t know if it’s a scam or not.
See here: https://discussions.apple.com/thread/8326564?answerId=252703472022#252703472022
If that is not clear,
IT IS ALWAYS A SCAM.
WHAT PART OF THAT DO YOU NOT UNDERSTAND?
azab69 wrote:
Hello dear
today i found note in calender as virus
Spam in my calendar describes what it is and what to do about it.
Like 99.9% of this irremediable thread it is 100% unrelated to the subject.
flyivan wrote:
Mention me some of the issues, also mention me how would you solve this problem
flyivan, your problem was addressed in your other Discussion: TROJAN CRYXOS
If you have questions about it, reply to that Discussion, not this one. This Discussion no longer serves any useful purpose, nor does the method you used to find it.
It's phishing..
..among other names, also known as spam. Read here:
• Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
{..Posted originally in this thread - reworked recently - March 20 2018 ~ by Carolyn Samit..}
•Phony "tech support" / "ransomware" popups and web pages - Apple Community
https://discussions.apple.com/docs/DOC-8071
There are nearly 34 pages of answers in this two+ year old thread..!!
Good luck & safe travels!🌻🐝
Victor0436 wrote:
is it true that i have a virus ?
Nope.
Read this link: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Calling numbers can be spoofed/forged/faked.
Sending email addresses can be spoofed/forged/faked, too.
Callers lie.
Pop-ups lie.
Spammers lie, too.
More than a few “security” tools are scams.
Anti-malware tools are often sketchy, problematic, and/or privacy messes.
What to do?
Delete the spam or the voicemail or the pop-up.
Enable two-factor authentication on your Apple ID.
Use unique passwords across all accounts.
Keep your software current.
Calls?
Apple won’t call you, unless you’ve recently requested a callback. Apple will lock you out on the Apple servers, and will “just” force you to re-authenticate, or maybe force you to call Apple Support.
joetta81 wrote:
I just gt that same nessage
i freaked
but
git right on Apple.com and found it’s nothing to worry about
the pop up had a button to scan enediatly , THATS when it probably will get downloaded.
is there a place I can get a virus scan directly from Apple ???
If a webpage could even scan an iPhone or an iPad or a Mac, that would be a catastrophe.
If a webpage could scan a webpage, we’d all know that.
Why? Why do we know that didn’t happen? That that scan cannot happen?
How do we know these folks are lying to the ignorant and the u wary and the ripe-for-getting-conned?
Becusee if that could happen, there’s be no reason to claim they scanned your iPhone or iPad or Mac.
There’d be no reason.
None.
They’d just steal everything.
This because scanning for malware requires total access.
Access to all your information, all files, all data, everything.
If the scammers had that access, we’d all know it, as all of our data would have been stolen, from everyone, everywhere.
Blocking that remote access is a fundamental part of any and every web browser, too.
If the scammers could scan, they wouldn’t need to claim they ran a scan.
They’re posting these messages to panic, to cause fear, to make readers unsure, and to hook the readers to get scammed.
To make the reader willing to do something valuable to the scammer, whether the reader is operating through fear or ignorance or greed or whatever the hook the scammer might be using.
There’s no difference between these you’re-infected poo-ups and the phone calls telling us we have an open warrant and are subject to arrest, or that a close relative is in dire need of cash, or any of the other scam telephone calls many of us get, or the scam email we get telling us a prince needs our help moving riches.
There’s little difference between these pop-up messages and most advertising, and most social media websites, to be blunt.
Ignore the message.
The scammers wouldn’t need to pop-up that message, if they could do what they claim.
On iPhone and iPad, apps cannot do an anti- malware scan without using a security breach, because Apple blocks it. And the anti- malware would get tossed for using the breach.
On Catalina macOS 10.15 and Big Sur macOS 11, there’s anti-malware running, and bih malware and add-on malware scans are also increasingly blocked from shenanigans, as large parts of the macOS system are read-only with access blocked by the built-in anti-malware.
Again, the scan didn’t happen, so there cannot be a notice of malware, so what did the website do?
They made you fearful. You were swayed by an ad. That lied to you. (Lot of that happening prior to an election, too. Social media exists to spread lies too, as those lies are profitable to the social media platforms. Not valuable to the readers, but to the owners of the platforms.)
Click on the blue text and read the Apple article for a better understanding of a few of the scams:
Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
Much like these lying “virus scan” pop-ups, calling telephone numbers and sending email addresses can be spoofed / faked / forged, too. Spoofing who posted an ad or a message is a common technique for getting folks mad at somebody else, too.
Again, the you-have-a-virus pop-up lied. The scammers haven’t yet gotten what they wanted. Which is to get you to install a scam or sketchy app (and there are a lot of sketchy “security” apps, one of the better known anti-malware apps was caught uploading all of your webpage access and all of your web purchases, and reselling all that data about you), or to get your Apple,ID and password, or some other gain for them and loss for you.
Dismiss the pop-up, and get on with being skeptical about the amazing claims. Amazing claims like being able to scan your entire device at all, much less scanning it all in the few seconds that some of those ads claim to show.
mollygoddal wrote:
I ha hame issue, cant close window !
Quit Safari, or force-quit Safari.
How to force an app to quit on your Mac - Apple Support
How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support
If the problem persists with Safari on Mac:
Prevent apps and windows from reopening - Apple Support
If the problem persists with iPhone, iPad:
Settings > Safari > Advanced > Website Data > Remove All Website Data
Check for and apply updates to iOS, iPadOS, or macOS; whatever operating system you’re using with Safari.
Block pop-ups in Safari:
On Mac: About pop-up ads and windows in Safari - Apple Support
On iPhone, iPad: Settings > Safari > Block Pop-ups
Check your Apple ID device list to see where you're signed in
Learn which devices appear in your Apple ID device list, how to see your device's details, and how to remove a device, if necessary...
BobTheFisherman wrote:
TheKingSlasher2121 wrote:
Probably Windows.
Isn't Windows From Apple?
https://discussions.apple.com/content/attachment/e980af09-9589-4c1e-813c-f39bfe18c13c
What Do You Use To Prevent Capitalizing Every Single Letter?
Asking For A Friend.
“in the event that malware gets onto my iMac”
The only beat that can happen is if you install it. Just don’t install malware.
https://discussions.apple.com/docs/DOC-7471
"Your system is infected with (3) Viruses” when opening a Safari tab
