Can not send mail in Mail

I suddenly can not send mail in the Apple Mail app within OSX.

Of from today, I tried to send mail messages by pushing the send button as always, but the Mail isn't responding, the message stay's in sight and nothing happens. A few times, Mail crashes and have to restart the Mailapp again (a Apple crashreport option appears)

I followed all the tips from Apple Support to get rid of this problem, also rebuild the permissions but nothing seams to help.

Anyone?


(Mail 9.3 on OSX 10.11.6)

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Mar 21, 2018 5:20 AM

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Question marked as Top-ranking reply

Posted on Mar 23, 2018 1:23 AM

You are welcome. Did you try the Safe Mode to see if Mail worked there?


Do a backup, preferably 2 on 2 separate drives.


Quit Mail.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.


Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.


If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.


Mail crashing


Crashes/quits unexpectedly

5 replies
Question marked as Top-ranking reply

Mar 23, 2018 1:23 AM in response to Sier

You are welcome. Did you try the Safe Mode to see if Mail worked there?


Do a backup, preferably 2 on 2 separate drives.


Quit Mail.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.


Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.


If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.


Mail crashing


Crashes/quits unexpectedly

Mar 21, 2018 9:58 AM in response to Sier

Not knowing what you have tried. Can you receive mail?


Mail (El Capitan): Mail troubleshooting



Mail (El Capitan): If you can’t receive messages



Mail (El Capitan): If you can’t send messages


Mail not sending or receiving messages after updating OS X

Also try the Safe Mode.


Safe Mode - About El Capitan
also Sierra


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Mar 22, 2018 6:44 AM in response to Eric Root

Hi Eric, thx for your support so far.

I've tried every possible move but Mail doesn't seem to react.

The main problem is that I can't send the mail out, the send button is visible but no reaction after pushing it.

When I use the menu command (shift command D) the mail app crashes.

I wanted to send the crash report over to you but I get the message that it contains forbidden characters.

Mar 23, 2018 1:27 AM in response to Eric Root

Hi Eric,

Amazing, your trick with the replacing the container worked ! Mail is working again after restart and I can send mail again. Now I have to figure out what to keep and what to trash but that is a minor issue. Speaking of this: I use(d) a mail app called Mail Butler thats out of the line-up now. Could this be the villain ?

GrAb

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Can not send mail in Mail

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