Choppy video and other graphics
Hi,
recently I am experiencing a choppy playback of YouTube videos in Chrome/Firefox. Every approx. 5 seconds the playback freezes for half a second. Sound is not affected.
I tried everything from cleaning browser caches to disabling HW acceleration. Nothing helped. I also used Onyx to clean system caches. Didn't help. I tested Mac HW by holding down D key on startup - no errors detected.
I am also experiencing the same choppy graphics in Traktor software when scrolling a track wave. It worked smoothly before. Again, the sound is not affected.
I would greatly appreciate your help. Attached is a log from EtreCheck. Thank you.
EtreCheck version: 4.1.3 (4A186)
Report generated: 2018-03-25 12:09:04
Download EtreCheck from https://etrecheck.com
Runtime: 3:17
Performance: Good
Problem: Other problem
Description:
Choppy video and other graphics
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Heavy RAM usage - This machine is using a large amount of RAM.
Clean up - There are orphan files that could be removed.
Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Pro (15-inch, 2017)
MacBook Pro Model: MacBookPro14,3
1 2,9 GHz Intel Core i7 (i7-7820HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB LPDDR3 2133 ok
BANK 1/DIMM0
8 GB LPDDR3 2133 ok
Battery: Health = Normal - Cycle count = 145
Video Information:
Intel HD Graphics 630 - VRAM: 1536 MB
Color LCD 3360 x 2100
Radeon Pro 560 - VRAM: 4 GB
Drives:
disk0 - APPLE SSD SM1024L 1.00 TB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 1.00 TB
disk1s1 - Macintosh HD (APFS) 1.00 TB 307.83 GB
disk1s2 - Preboot (APFS) [APFS Preboot] 1.00 TB 20 MB
disk1s3 - Recovery (APFS) [Recovery] 1.00 TB 510 MB
disk1s4 - VM (APFS) [APFS VM] 1.00 TB 1.07 GB
Mounted Volumes:
disk1s1 - Macintosh HD 1.00 TB (690.60 GB free)
APFS
Mount point: /
disk1s4 - VM [APFS VM] 1.00 TB (690.60 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface lpss-serial1: LPSS Serial Adapter (1)
Interface lpss-serial2: LPSS Serial Adapter (2)
Interface en7: iPhone
Interface en0: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en6: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 3.44 GB available
System Software:
macOS High Sierra 10.13.3 (17D102)
Time since boot: About an hour
System Load: 1.21 (1 min ago) 1.50 (5 min ago) 1.68 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
Executable: ~/Library/Application Support/Steam/SteamApps/steamclean
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
| Name | Version |
| StarCraft II | 1.13.0.2744 |
| shank2 | 1.0 |
| Never_Alone | Unity Player version 4.7.1f1 |
| Shelter2 | Unity Player version 4.6.2f1 |
| Yamaha Steinberg USB Control Panel | 1.9.4f1 |
| Agent | 2.12.5 (5798) |
| CrossOver | 17.0 |
| StickFight | 1.0 |
| Blizzard Error | 1.5.5.0 |
| Traktor Audio 6 Control Panel | 3.1.0 (R764) |
| quicklookd32 | 5.0 |
| Traktor Audio 10 Control Panel | 3.1.0 (R764) |
| DVD Player | 5.8 |
| Compressor | 4.4 |
| ServiceCenter | 2.6.0.137 |
| Doom 3 | 1.3.1 |
| Zen Pinball 2 | 1.31 |
| Audio 8 DJ Settings | 1.2.0.020 |
| Audio 4 DJ Settings | 1.1.0.030 |
| InkServer | 10.9 |
| Steam | 1.5 |
Kernel Extensions:
/Applications/Endurance.app
[Not Loaded] DisableTurboBoost.32bits.kext (Magnetism Studios, 0.0.1 - SDK 10.7)
/Library/Extensions
[Not Loaded] NIUSBAudio2DJ.kext (Native Instruments GmbH, 2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBAudio4DJ.kext (Native Instruments GmbH, 2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBAudioDriver.kext (Native Instruments GmbH, 2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBTraktorAudio2.kext (Native Instruments GmbH, 2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBTraktorKontrolS4.kext (Native Instruments GmbH, 2.8.0 (R36) - SDK 10.9)
[Not Loaded] NIUSBTraktorKontrolX1.kext (Native Instruments GmbH, 2.8.0 (R36) - SDK 10.9)
[Loaded] ufsd_NTFS.kext (Paragon Software GmbH, 15.1.70 - SDK 10.10)
[Not Loaded] YamahaSteinbergUSBAudio.kext (Yamaha Corporation, 1.9.93 - SDK 10.9)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 174 Apple tasks |
| [Running] | 108 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 174 Apple tasks |
| [Running] | 120 Apple tasks |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-01-30) |
| [Not Loaded] | com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-02-04) |
| [Not Loaded] | com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-02-04) |
| [Loaded] | org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-05-05) |
| [Running] | com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-12-13) |
Launch Daemons:
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-01-30) |
| [Loaded] | com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2017-11-23) |
| [Not Loaded] | com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-02-04) |
| [Loaded] | com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-12-14) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-05-05) |
| [Loaded] | com.MagnetismStudios.endurance.helper.plist (Magnetism Studios - installed 2018-02-02) |
| [Loaded] | com.surteesstudios.Bartender.BartenderInstallHelper.plist (? cf4e1532 - installed 2017-07-06) |
| [Running] | com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-12-13) |
| [Loaded] | com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2018-01-19) |
| [Running] | com.paragon-software.installer.plist (Paragon Software GmbH - installed 2018-01-12) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-01-17) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2017-07-12) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-04) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) |
| [Loaded] | com.valvesoftware.steamclean.plist (? 0 - installed 2018-03-23) |
| [Loaded] | com.skype.skype.shareagent.plist (? 0 - installed ) |
User Login Items:
TotalFinder Application (BinaryAge Limited
(/Applications/TotalFinder.app)
Endurance Application (Magnetism Studios
(/Applications/Endurance.app)
BetterTouchTool Application (Andreas Hegenberg
(/Applications/BetterTouchTool.app)
Spark Application (Mac App Store
(/Applications/Spark.app)
PopClip Application (Mac App Store
(/Applications/PopClip.app)
Magnet Application (Mac App Store
(/Applications/Magnet.app)
OptimUSB Application (Mac App Store
(/Applications/OptimUSB.app)
NIHardwareAgent Application (Native Instruments GmbH
(/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)
Dropbox Application (Dropbox, Inc.
(/Applications/Dropbox.app)
CrossOver CD Helper Application (CodeWeavers Inc.
(/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)
TranslateTabLaunchAtLoginHelperApp SMLoginItem (Mac App Store - installed 2017-07-05)
(/Applications/Translate Tab.app/Contents/Library/LoginItems/TranslateTabLaunchAtLoginHelperApp.app)
DULoginItemHelper SMLoginItem (Mac App Store - installed 2018-03-19)
(/Applications/DrUnarchiver.app/Contents/Library/LoginItems/DULoginItemHelper.ap p)
ChatMate for WhatsApp DevMate Helper SMLoginItem (Sebastian Roessler - installed 2018-02-24)
(/Applications/ChatMate for WhatsApp.app/Contents/Library/LoginItems/ChatMate for WhatsApp DevMate Helper.app)
FSMenuAppLoginItemHelper SMLoginItem (Paragon Software GmbH - installed 2018-01-12)
(/Applications/Paragon NTFS for Mac 15.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app)
ChatMate for Facebook DevMate Helper SMLoginItem (Sebastian Roessler - installed 2018-02-24)
(/Applications/ChatMate for Facebook.app/Contents/Library/LoginItems/ChatMate for Facebook DevMate Helper.app)
FlagSwitcher Helper SMLoginItem (Mac App Store - installed 2017-11-01)
(/Applications/FlagSwitcher.app/Contents/Library/LoginItems/FlagSwitcher Helper.app)
LaunchAtLoginHelper SMLoginItem (Mac App Store - installed 2017-07-11)
(/Applications/Emcee for iTunes.app/Contents/Library/LoginItems/LaunchAtLoginHelper.app)
CompressorHelper SMLoginItem (Mac App Store - installed 2018-01-12)
(/Applications/Compressor.app/Contents/Library/LoginItems/CompressorHelper.app)
MiniCalendarHelperApplication SMLoginItem (Mac App Store - installed 2017-07-05)
(/Applications/Mini Calendar.app/Contents/Library/LoginItems/MiniCalendarHelperApplication.app)
FruitJuiceHelper SMLoginItem (Mac App Store - installed 2017-10-11)
(/Applications/FruitJuice.app/Contents/Library/LoginItems/FruitJuiceHelper.app)
TempsHelper SMLoginItem (Mac App Store - installed 2017-08-24)
(/Applications/Temps.app/Contents/Library/LoginItems/TempsHelper.app)
BatteryTruth Launcher SMLoginItem (Mac App Store - installed 2018-03-22)
(/Applications/BatteryTruth.app/Contents/Library/LoginItems/BatteryTruth Launcher.app)
BartenderStartAtLoginHelper SMLoginItem (Surtees Studios Limited - installed 2018-02-24)
(/Applications/Bartender 3.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app)
Internet Plug-ins:
QuickTime Plugin: 7.7.3 (installed 2018-01-24)
Audio Plug-ins:
BartenderAudioPlugIn: 1.0.0 (installed 2016-09-14)
3rd Party Preference Panes:
Native Instruments USB Audio (installed 2017-09-21)
NTFS (installed 2017-12-13)
Yamaha Steinberg USB (installed 2016-07-29)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU |
| Google Chrome Helper (8) | Google, Inc. | 13 |
| Google Chrome | Google, Inc. | 9 |
| WindowServer | Apple | 8 |
| kernel_task | Apple | 3 |
| NotificationCenter | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage |
| Google Chrome Helper (8) | Google, Inc. | 2.45 GB |
| kernel_task | Apple | 1.34 GB |
| com.apple.WebKit.WebContent (2) | Apple | 440 MB |
| BetterTouchTool | Andreas Hegenberg | 363 MB |
| Spark | Mac App Store | 336 MB |
Top Processes by Network Use:
| Process | Source | Input | Output |
| Dropbox | Dropbox, Inc. | 129 KB | 212 KB |
| mDNSResponder | Apple | 181 KB | 20 KB |
| com.apple.WebKit.Networking | Apple | 61 KB | 67 KB |
| biometrickitd | Apple | 15 KB | 102 KB |
| Spark | Mac App Store | 19 KB | 4 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy usage (0-100) |
| Google Chrome Helper (8) | Google, Inc. | 4 |
| Google Chrome | Google, Inc. | 3 |
| WindowServer | Apple | 1 |
| hidd | Apple | 0 |
| com.apple.WebKit.WebContent (2) | Apple | 0 |
Virtual Memory Information:
| Available RAM | 6.37 GB |
| Free RAM | 29 MB |
| Used RAM | 9.63 GB |
| Cached files | 6.34 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Spark | 1.5.9 | 2018-03-08 |
| BatteryTruth | 1.5 | 2018-03-10 |
| Simplenote | 1.3.2 | 2018-03-14 |
| Dr. Unarchiver | 1.3.2 | 2018-03-19 |
| Fenêtre | 0.5.5 | 2018-03-19 |
| Trello | 2.10.3 | 2018-03-21 |
| Countdowns | 1.3.2 | 2018-03-22 |
| gTasks Pro | 1.3.5 | 2018-03-22 |
| Duplicate Finder | 1.4.0 | 2018-03-22 |
| iGIF Builder | 1.1.6 | 2018-03-22 |
| Gifox | 1.5.1 | 2018-03-22 |
| Translator Pro | 1.0.0 | 2018-03-22 |
| Kiwi for Gmail | 2.0.8 | 2018-03-22 |
Clean up:
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareage nt.bundle/Contents/MacOS/com.skype.skype.shareagent
Executable not found
Diagnostics Information (past 7 days):
2018-03-25 10:53:35 Emcee for iTunes.app Crash (once)
*** CFRelease() called with NULL *** |
2018-03-25 10:49:19 TotalFinder.app Crash (once)
2018-03-22 18:07:03 Contexts.app CPU (once)
End of report