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Safari won't let me change Search Engine

In Safari Preferences on MacOS 10.11.6, my Search Engine is stuck on "Bing", and my Home Page is stuck on www.bing.com. Any attempt to change them to something else, and they pop right back to Bing.


Things I've found elsewhere online and have tried that haven't fixed it:

- Turning off my antivirus

- Turning off all Extensions in Safari

- Looking for any malware extensions (none)

- Running Malwarebytes (no malware found)

- Deleting ~/Library/Preferences/com.apple.safari.plist

- Running "defaults write" in Terminal to force NSPreferredWebServices to another provider


When I log in as Guest user, changing these preferences works correctly, so the problem is unique to my acco


Any other ideas?

Posted on Mar 27, 2018 10:17 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 28, 2018 9:06 AM

Your (dominic23's) answer in another thread " Click the magnifying icon in the address bar and choose your preferred search engine." does change the search engine. Hooray! It still can't be changed from the dropdown in Preferences, but this solves the problem.


And... the advice by ThomasR in this thread Cannot change search engine in prefs about a particular series of mouse clicks on the Preferences screen, does allow changing the default Home Page.


Thank you, both!

6 replies
Question marked as Top-ranking reply

Mar 28, 2018 9:06 AM in response to DavidBeav

Your (dominic23's) answer in another thread " Click the magnifying icon in the address bar and choose your preferred search engine." does change the search engine. Hooray! It still can't be changed from the dropdown in Preferences, but this solves the problem.


And... the advice by ThomasR in this thread Cannot change search engine in prefs about a particular series of mouse clicks on the Preferences screen, does allow changing the default Home Page.


Thank you, both!

Mar 28, 2018 4:50 AM in response to DavidBeav

This is a diagnostic test.


Please run EtreCheck and post the report here.


https://etrecheck.com


Click “Free Download” button, open Downloads folder, click on it to open, and then select ”Open”.

Click on the bouncing EtreCheck icon in the Dock.

“Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.


Click “Share Report” button in the toolbar, select “Copy to Clipboard” .

Paste it into the reply.

Mar 28, 2018 7:46 AM in response to dominic23

Here's my EtreCheck. Note that high CPU usage by Mail was because I launched Mail while Etrecheck was running... no big. And I only use Time Machine for occasional cases.


EtreCheck version: 4.1.4 (4A203)

Report generated: 2018-03-28 07:39:08

Download EtreCheck from https://etrecheck.com

Runtime: 3:22

Performance: Good


Problem: Other problem

Description:

Can't change default search provider or home page in Safari


Major Issues:

Anything that appears on this list needs immediate attention.


Heavy CPU usage - Some processes are using an unusually high amount of CPU.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Time Machine auto backup disabled - Time Machine auto backups are disabled.

Clean up - There are orphan files that could be removed.

Small backup drive - Time Machine backup drive is too small.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Air (11-inch, Early 2014)

MacBook Air Model: MacBookAir6,1

1 1.7 GHz Intel Core i7 (i7-4650U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 ok

BANK 1/DIMM0

4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 65


Video Information:

Intel HD Graphics 5000 - VRAM: 1536 MB

DELL U2713HM 2560 x 1440 @ 59 Hz


Drives:

disk0 - APPLE SSD TS0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - Macintosh HD [Core Storage Container] 250.14 GB

disk1 - Macintosh HD (Journaled HFS+) 249.77 GB

disk0s3 - Recovery HD [Recovery] 650 MB


Mounted Volumes:

disk1 - Macintosh HD 249.77 GB (27.46 GB free)

Journaled HFS+

Mount point: /


Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en3: iPhone

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

OS X El Capitan 10.11.6 (15G19009)

Time since boot: About 6 days

System Load: 21.57 (1 min ago) 6.79 (5 min ago) 3.89 (15 min ago)


Configuration Files:

/etc/hosts - Count: 4


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/com.webroot.security.mac.plist

Executable: /usr/local/bin/WSDaemon Webroot Mac Security Daemon

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.webroot.WRMacApp.plist

Executable: /Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.4D.HelperTool.plist

Executable: /Library/PrivilegedHelperTools/com.4D.HelperTool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/net.culater.SIMBL.Agent.plist

Executable: /Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app/Contents/MacOS/SIMBL Agent

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

33 32-bit apps


Kernel Extensions:

/Applications/Splashtop Streamer.app

[Loaded] Soundflower.kext (Splashtop Inc., 1.6.7 - SDK 10.9)

[Not Loaded] SRXDisplayCard.kext (Splashtop Inc., 1.6 - SDK 10.9)

[Not Loaded] SRXFrameBufferConnector.kext (Splashtop Inc., 1.6 - SDK 10.9)


/Applications/Webroot SecureAnywhere.app

[Loaded] SecureAnywhere.kext (8.0.4 - SDK 10.7)


/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.2 - SDK 10.13)


System Launch Agents:

[Not Loaded] 7 Apple tasks
[Loaded] 153 Apple tasks
[Running] 80 Apple tasks


System Launch Daemons:

[Not Loaded] 44 Apple tasks
[Loaded] 144 Apple tasks
[Running] 104 Apple tasks
[Other] One Apple task


Launch Agents:

[Not Loaded] com.webroot.WRMacApp.plist (? a3f791c9 - installed 2018-03-05)
[Loaded] org.macosforge.xquartz.startx.plist (? d225a7da - installed 2015-10-16)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Running] com.box.desktop.helper.plist (Box, Inc. - installed 2018-03-19)
[Loaded] com.oracle.java.Java-Updater.plist (? 11071a74 - installed 2017-12-19)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13)
[Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-02-26)
[Not Loaded] com.splashtop.streamer-for-root.plist (Splashtop Inc. - installed 2018-01-17)
[Running] com.splashtop.streamer-for-user.plist (Splashtop Inc. - installed 2018-01-17)
[Running] net.culater.SIMBL.Agent.plist (? 850e6250 - installed 2015-04-03)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13)
[Loaded] com.splashtop.streamer-srioframebuffer.plist (Splashtop Inc. - installed 2018-01-17)
[Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running] com.webroot.security.mac.plist (? e491c976 - installed 2018-03-05)
[Running] com.webroot.webfilter.mac.plist (Webroot Software, Inc. - installed 2018-03-27)
[Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-05)
[Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-02-26)
[Running] com.box.desktop.autoupdater.plist (Box, Inc. - installed 2018-03-19)
[Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2017-10-25)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-19)
[Loaded] org.macosforge.xquartz.privileged_startx.plist (? 65395f14 - installed 2015-10-16)
[Loaded] com.4D.HelperTool.plist (? dac7ef3f - installed 2014-08-31)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05)
[Running] com.crashplan.engine.plist (Code 42 Software - installed 2018-01-09)
[Running] com.splashtop.streamer-daemon.plist (Splashtop Inc. - installed 2018-01-17)


User Launch Agents:

[Running] com.spotify.webhelper.plist (? 0 - installed 2014-09-11)
[Running] com.vladalexa.MagicPrefs.plist (? 0 - installed 2016-01-20)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-09-18)
[Loaded] join.me.launcher.update.peruser.plist (? 0 - installed )
[Loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2015-01-08)


User Login Items:

Box Application (Box, Inc.

(/Applications/Box.app)

iTunesHelper Application (Apple, Inc. - installed 2018-01-23)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Backup and Sync from Google Application (Google, Inc.

(/Applications/Backup and Sync.app)

Dropbox Application (Dropbox, Inc.

(/Applications/Dropbox.app)

join.me Launcher Application (LogMeIn, Inc.

(~/Library/Application Support/join.me/join.me Launcher.app)

CrashPlan menu bar Application (Code 42 Software

(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

Backup and Sync from Google Application (Google, Inc.

(/Applications/Backup and Sync.app)


Internet Plug-ins:

FlashPlayer-10.6: 27.0.0.187 (installed 2017-11-21)

QuickTime Plugin: 7.7.3 (installed 2018-02-04)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25)

AdobePDFViewer: 18.011.20038 (installed 2018-02-25)

Flash Player: 27.0.0.187 (installed 2017-11-21)

Default Browser: 601 (installed 2016-08-08)

o1dbrowserplugin: 5.41.3.0 (installed 2016-04-04)

SharePointBrowserPlugin: 14.4.7 (installed 2014-12-12)

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11)

Silverlight: 5.1.41212.0 (installed 2016-05-11)

JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-02-12)


Safari Extensions:

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-23)
ClickToPlugin.safariextz - Marc Hoyois - http://hoyois.github.com/safariextensions/clicktoplugin/ (installed 2016-01-01)
LastPass.safariextz - LastPass - https://lastpass.com/ (installed 2017-08-11)


3rd Party Preference Panes:

Flash Player (installed 2017-10-25)

Java (installed 2018-02-12)

MagicPrefs (installed 2016-01-20)


Time Machine:

Skip System Files:

Mobile backups: No

Auto backup: No

Volumes being backed up:

Macintosh HD: Disk size: 249.77 GB - Disk used: 222.31 GB

Destinations:

N*****E [Local] (Last used)

Total size: 248.09 GB

Total number of backups: 2

Oldest backup: 2016-11-27 20:36:40

Last backup: 2016-11-27 22:05:12


Top Processes by CPU:

Process (count)Source% of CPU
MailApple86
soagentApple47
callservicesdApple47
WindowServerApple7
FinderApple7


Top Processes by Memory:

Process (count)SourceRAM usage
kernel_taskApple834 MB
SafariApple585 MB
softwareupdatedApple494 MB
CrashPlanServiceCode 42 Software467 MB
Dropbox (3)Dropbox, Inc.184 MB


Top Processes by Energy Use:

Process (count)SourceEnergy usage (0-100)
RTProtectionDaemonMalwarebytes Corporation46
WindowServerApple2
HP Device MonitorHP Inc.1
BoxBox, Inc.0
Backup and SyncGoogle, Inc.0


Virtual Memory Information:

Available RAM2.42 GB
Free RAM23 MB
Used RAM5.58 GB
Cached files2.39 GB
Swap Used363 MB


Software Installs (past 30 days):

NameVersionInstall Date
Slack3.1.02018-03-17
Trello2.10.32018-03-22
Yummy FTP Lite1.12.152018-03-22
OneDrive18.025.02042018-03-22
Box1.10.772018-03-27


Clean up:

~/Library/LaunchAgents/join.me.launcher.update.peruser.plist

~/Library/join.me.launcher/update_peruser.sh

Executable not found


Diagnostics Information (past 7 days):

2018-03-25 18:45:08 Splashtop Business.app Crash (once)

2018-03-25 02:07:12 Backup and Sync.app Crash (once)

2018-03-21 20:24:04 Last Shutdown Cause: 3 - Hard shutdown (once)


End of report

Safari won't let me change Search Engine

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