Mac App Store blank update page

I have a strange problem I've run into I'm wondering if anyone could help with.

My App Store icon has 7 notifications on it in the dock but when I go to the 'updates' page, it's completely blank. Refreshing, force quitting, restarting my Mac and signing out of the store and back in etc doesn't work.

The 'purchased' tab shows the correct information.

I'm downloading 10.13.4 directly from the Apple site but wondered if anyone has encountered/troubleshot this before?

This is the system I'm on:

MacBook Pro TouchBar and Touch ID, iOS 11.3

Posted on Mar 30, 2018 7:42 AM

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21 replies

May 13, 2018 12:36 PM in response to Michel Morat

Hey thats great Michel that Safe Mode fixed it. I used Sierra Cache cleaner to clear both system and user caches, since I had no idea if it was system or user related. Booting into Safe Mode does NOT clear the local user caches-- I verified this in testing. And according to Apple's short description on Safe Mode's cache cleaning:

Deletes font caches, kernel cache, and other system cache files

However, in this instance it seems the problem wasnt in a local user cache, but in a system cache, so booting into Safe Mode is a perfectly good method.

Apr 1, 2018 12:54 PM in response to alexhay

I did NVRAM Reset (Opt+Cmd+P+R), Sign out and Sign in, no result : MAS "Updates" page is still left totally blank with 2 updates !

Dah•veed

Level 9

66,475 points

Mar 30, 2018 1:35 PM in response to Carolyn Samit

He said that he was downloading directly from the Apple download site. I doubt that Apple is adding malware to the downloads!

Download macOS High Sierra 10.13.4 Combo Update

Mar 31, 2018 4:56 AM in response to radder5

Again, nice idea... but, nope.

sign out of App store
log back into App store
quit App store
re-launch App store

No affect.

I still have 2 updates waiting on a blank screen.

Thanks for trying, though.

Typherix

Level 1

5 points

Mar 30, 2018 6:17 PM in response to G.Madigan

I have just run into this problem today, after downloading the 10.13.4 update. I've never had this happen before, so I am suspecting that the update caused it.

Mar 31, 2018 1:40 PM in response to alexhay

This worked for me even though I'm pretty sure I was already signed in with my iCloud account.

Just did Store > Sign Out then Store > Sign In and the Updates page was back to normal.

Thanks!

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Mac App Store blank update page