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10.13.4 Displaylink no longer working

After upgrading to 10.13.4 my display link monitors no longer function. I've tried updating the displaylink drivers but this does not return the functionality to display multiple monitors that existed in 10.13.3. As a consequence I had to roll back to 10.13.3 to get my monitors to function again. This rollback also confirms that the issue appears to be in 10.13.4. I've got a very large number of MACs that I can not permit this upgrade to be deployed to in my enterprise as it will cause enormous support issues. Does some one have a fix as to how to get this minor bug fix update to function with displaylink?

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3)

Posted on Mar 30, 2018 2:54 PM

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Question marked as Top-ranking reply

Posted on Mar 30, 2018 4:37 PM

JPyre,

If you think that display link does not work on 10.13 then your mistaken as I am currently typing this on 10.13.3 with Display link. While Displaylink docks are cheaper its the reason why they are commercially accepted by business such as yours (and mine) in the first place. The fact that Apple does not recognise this fact isolates them from the enterprise eco-system and as you have pointed out now results in our company needing to utilise much more expensive products just to support Apple in an enterprise. Given that Apple is the minority in Enterprise asking to spend additional funding just results in the phase out of apple machines in this environment. Instead of ignoring the ecosystem that the devices are used within Apple needs to embrace it to get growth and acceptance.


So I suppose your solution is to spend $500AU or roughly 20% of the price of my MAC on getting a thunderbolt 3 dock as the solution rather than Apple continue to support the software in 10.13.3 that works and functions with Displaylink?? This is a point release and the release notes do not call out that they are breaking functionality. Fine for a major release but an item that is intended to be a bug fix should not cease existing use.

139 replies

Apr 1, 2018 9:12 PM in response to Riclf

I rolled back to 10.13.3 at present along with the rest of the MACs in my office. Its currently undecided what to do at the next security patch. It may be the end for the MACs due to the high cost of TB3 docks. I hate to say it but I may be migrating to windows after a couple of decades. However, this provides an obvious more stable and commercial path forward than remaining with the MAC. What comes out in the next minor release is any ones guess.


Its not just DisplayLink but apparently DuetDisplays are no longer working either.

Apr 2, 2018 12:21 PM in response to BradSP

I don;t know any other device to move to to get extended displays on a MAC. Everything that is thunderbolt is limited I think to a cloned display because OSX (even 10.13.4 apparently) does not support MST on TB. You can apparently boot your MAC into bootcamp and run MST wih extended dual displays from windows on the MAC. Thus its simply still not supported by Apple in OSX. Guess for now its any OS prior to 10.13.4 you have options and currently after you have a single monitor only.

Apr 2, 2018 6:48 PM in response to BradSP

There are a few things we can do. One is run one display off your dual link adapter and connect another display directly from some of the free ports. The plugable dock I use also charges the Mac so there’s one free port (I have the non touchbar Mac) or you can get a dock that will work but it’s pretty pricey. This dock will work for sure:


https://eshop.macsales.com/item/OWC/TB3DK13PSG/


The above dock requires no drivers and will also charge your Mac. There are others like this one from elgato and Belkin, but they are all at the 300 price point.

Apr 3, 2018 1:28 AM in response to Danikm30

yeah $300USD works to be about $470 here and for 1000 odd Macs thats expensive. There are other reports that even these docks for TB1/2 no longer work??


From display link forum.


It seems Apple is pushing aggressively Thunderbolt 3 as the only option for any accessories. But that reminds me of the sad story with Thunderbolt 1 and 2. The docks were expensive, hard to get, and with the 10.13.4 update eGPU solutions were rendered obsolete. User uploaded file


If you ran an eGPU from your TB1/2 port you ended up with a blank screen as well last Friday.

Apr 5, 2018 11:38 AM in response to dcanelis

You have to either restore via time machine to a date prior to getting the update or re image the computer with an image that is below 10.13.4. Display link has been working on this since beta for months and are no closer to a solution. There may be no fix other than to buy a more expensive dock that doesn’t use driver such as the OWC usbc dock which is about 300.

Apr 6, 2018 12:12 PM in response to Danikm30

Plugable have published there view of how to now get dual displays on a MAC which of course now excludes all displaylink.


https://plugable.com/2018/04/04/alternative-video-output-solutions-macos-10-13-4 -systems-ud-ultcdl-ud-ultc4k-docks/


It looks like my work will now no longer be purchasing Macs as a result of this and I'm moving to a windows based machine such that there is no Mac specific hardware required. Another week and I'll be on windows and back to multi-Monitors on DisplayLink without known security vulnerabilities. Its a shame, but I understand the frustration and the cost factor.

Apr 6, 2018 5:22 PM in response to addse23

DisplayLink just updated their beta driver to try and fix some issues with the cloning of desktop. Unfortunately they also posted that below which sounds like these docks will never work as they once did, and that the solution may be a long time away. Sounds like these docks are now end of life for any Mac users wanting an extended display solution.


"Our teams are investigating several potential workarounds that could enable some level of extended desktop functionality to be restored in 10.13.4. In parallel, we are continuing to explore with Apple routes to a permanent and complete solution."

Apr 11, 2018 1:25 PM in response to BradSP

There's a reason a proper dock costs big $$$. DisplayLink is simply pushing data over USB, software does all the work. You don't get any acceleration and you can't display HDCP protected content, it's only because of relatively beefy hardware that it works.
Now that "driver" stopped working, that happened with first beta of 10.13.4, quite a while ago.

DisplayLink wasn't able to produce a working driver.

And it's Apple's fault... how?


I have a shelf full of unsuported hardware - USB colorimeter with drivers for Win98, a Blackberry cradle that fails to work over USB 2.0 because it used some undocumented glitches that stopped working in recent chipsets, Soundcards that stopped working with WinXP, TV Tuner that apparently only properly worked on one version of Vista... Should I blame Microsoft for not making the drivers? Should I blame Intel for not making their chipsets as quirky as the old ones?


Just because lots of people were tricked into buying junk doesn't mean Apple should go out of its way to support it.

Apr 11, 2018 2:45 PM in response to zviratko83

Hey man, many of us developers are looking for more screen space for code development and testing and could care less about HDCP protected content. DisplayLink embedded chip and driver for $40 to $70 fit the bill for use. You may not realize it but what you think is hardware today is more often software under the hardware cover. Nobody has been tricked at all into buying "junk", Apple is hardening the field so it can sell overpriced items and get away with it. Nobody in Apple likes good product that sells for 13% of their pretty boxed item. So buy your $$$ Apple product, no prob. But the rest of us, we made the investment in DisplayLink based products, were very happy, and are not happy with how Apple has choked us hard... because they can.

[Edited by Host]

Apr 11, 2018 2:51 PM in response to zviratko83

A display link device isnt JUNK to ME. I need 3 monitors and its the only way I saw to get it. It IS apple's fault for NOT announcing along with the "update" that something as prevalent as display link devices would turn into bricks. I am ****** off at Apple. Too bad the only completion is WORSE, or I would migrate to it.


Apple talks about intuitive software, but I think they suck at it to an alarming degree. I find the whole iCloud incomprehensible , as well as iTunes. The software is still written by programmers, FOR programmers, not normal people.


We should sue apple for not telling us all that display link devices would become useless and NOT to update if you want to continue using them. Its only fair.

Apr 11, 2018 3:02 PM in response to addse23

Unfortunately, windows is worse ! And Apple knows it, which is why their programmers dont care about the customers who have display link devices. I think we all should sue apple for making our devices into bricks WITHOUT warning us that their "update" would have that result. Its very inconsiderate, and I hope they fix the problem one way or the other, although I am expecting they knew what they were doing and for some business reason they proceeded with it anyway.

10.13.4 Displaylink no longer working

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