10.13.4 Displaylink no longer working

After upgrading to 10.13.4 my display link monitors no longer function. I've tried updating the displaylink drivers but this does not return the functionality to display multiple monitors that existed in 10.13.3. As a consequence I had to roll back to 10.13.3 to get my monitors to function again. This rollback also confirms that the issue appears to be in 10.13.4. I've got a very large number of MACs that I can not permit this upgrade to be deployed to in my enterprise as it will cause enormous support issues. Does some one have a fix as to how to get this minor bug fix update to function with displaylink?

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3)

Posted on Mar 30, 2018 2:54 PM

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139 replies

Apr 20, 2018 9:17 AM in response to cjpsych80

I can tell you that this adapter does permit an HDMI display to operate from a DP port on a macmini 2012 on 10.13.4, BUT there is no way to get any of the adapters I found to deliver a third display operational from USB. You have to downgrade to 10.13.3 and never again trust apple's "improvements" in new macOS releases. They just dont tell you when they are actually "downgrading" . They are a big company and dont care about customers I guess.

Apr 20, 2018 9:33 AM in response to Term2

Agreed. This isn't just limited to adapters and docking stations. I recently bought an ASUS portable monitor in order to have 2 displays on the road. It plugs in directly with a USB cable to my MacBook Pro. These monitors rely on DisplayLink drivers as well.


Now you can read responses to peoples questions on Amazon about these monitors and if they work well with Macs. The answer is now,: "they did until 10.13.4".


I ended up having to go all the way back to Sierra, as I just bought a 2016 refurb from Apple only a month back and didn't have a TimeMachine backup yet of my new machine. So maddening.

Jun 13, 2018 6:44 AM in response to nsavvidis

The situation is unchanged in OS 10.13.5 and the 10.14 beta.


This is a byproduct of Apple ending eGPU support over Thunderbolt 1 & 2 which had been problematic. Apple is unlikely to fix this because they don’t think it‘s a bug.


So, will DisplayLink be able to write a compatible driver? They’ve had months now.


Since my 2010 iMac is incompatible with 10.14, I’m in the market for a 2012 or later anyway, With a pair of TB ports, I will no longer need my DisplayLink box to run two external monitors.

Jun 13, 2018 6:03 PM in response to Lowbflat

I didn't think of that. I have a bootable USB thumb drive with the 10.13.2 installer. I tested downgrading on a test machine before I performed the actual downgrade, and in both real cases I ran a full backup of the computer first. The only side-effect that I encountered in the test and the actual downgrade was the keychain needed to be reset.


Bryan

Aug 2, 2018 1:04 PM in response to Lowbflat

All of that is good but for those who are maybe not going to be able to upgrade to 10.14, which there are situations in a commercial environment where that will be likely, but are on 10.13.4 or higher it seems as if there will not be a solution. The "workaround" with using AirPlay is not stable and only sometimes works. This means that MacBook Airs from 2017 can only use one external monitor which isn't a lot of screen real-estate. Sure you can use an ultrawide monitor but unless you get something that is 4k, which are expensive, then the scaling does not give you the full advantage of the amount of screen that you get. People have a right to be asking questions.

Mar 30, 2018 4:08 PM in response to BradSP

After upgrading to 10.13.4 my display link monitors no longer function.


Exactly what are "displaylink monitors"? Do you mean DisplayPort? Read Apple Mini DisplayPort adapters: Frequently asked questions (FAQ) - Apple Support.


I can find no reference to "displaylink" in any of Apple's documentation. Are non-Apple drivers required to use your external displays? Who makes them?


Consider using AirPlay: Use AirPlay to display video from your Mac on an HDTV - Apple Support

Mar 30, 2018 11:23 PM in response to Danikm30

I hope you have a backup to roll back to.


Yes this makes it almost impossible to maintain and support Macs in an enterprise environment where you have to argue that you need a dedicated dock thats twice or 3 times more expensive than a dock for windows machine. The simple answer will be to ditch the Mac and take a windows machine. Its a poor way that Apple has handled this by the looks its the elitist attitude of a closed ecosystem rather than embracing what their users are using. Oh well seems like it will spell the death of apple Macs in the company where I am by the looks. Eventually as you indicate this will in the end result in the Mac becoming a dedicated personal device not usable in a business environment. That will reduce the sales and increase the costs for future releases.


Seems there is no answer to this one other than to take the windows machine I've been offered and to simply relegate the Mac to the draw that the windows machine currently resides within.

Mar 31, 2018 11:29 AM in response to BradSP

BradSP wrote:

If this persists it will be interesting to see if Macs survive for anything other than home use.

That's probably being a bit extreme. I understand about DisplayLink docks, but enterprise isn't everybody outside the home.


There will always be the creative business professionals, who will never be satisfied with the limitations of DisplayLink; they always plug into DisplayPort or at least HDMI for the highest possible graphics quality and resolution on their high-end monitors.


I see a lot of Macs in education and science who are perfectly happy with HDMI or DisplayPort, or with the USB-C or Thunderbolt single-cable docks, so are not affected in the least by whatever is happening with DisplayLink.


I'm not saying DisplayLink is unimportant, only that its failure is not going to come close to killing Macs outside the home. Lack of DisplayLink is going to have a huge impact on specifically enterprise who only accept Macs to the extent that they work like PCs. But outside of corporate enterprise, DisplayLink is nearly nonexistent as far as I can tell.

Mar 31, 2018 12:39 PM in response to Network 23

I understand but the markets identified are small and alot of the education area's are moving towards chrome books rather than MAC or Ipad purely because of the cost. Without business purchases mac will dwindle in numbers. The question then becomes is it really worthwhile still making them when they get to such a small minority of the market. Apple simply need to embrace the users and what they use the machines for and ensure that minor bug fix updates do not break a complete market segment that use displaylink/duet displays. Seems obvious that when you know this stuff is out there and your making changes that you don;t break what your users are using. However, it seems that this is not in the mind of apple at all. Just push it out and go.....well its not a product from us so it does not matter. Apple have know about this issue for over 3 months (according to the display link forums) so its a decision they seem to have made that they are willing to impact their users. Imagine if for once there was a minor update that did not break some functionality......

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10.13.4 Displaylink no longer working

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