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Level 1

75 points

10.13.4 Displaylink no longer working

After upgrading to 10.13.4 my display link monitors no longer function. I've tried updating the displaylink drivers but this does not return the functionality to display multiple monitors that existed in 10.13.3. As a consequence I had to roll back to 10.13.3 to get my monitors to function again. This rollback also confirms that the issue appears to be in 10.13.4. I've got a very large number of MACs that I can not permit this upgrade to be deployed to in my enterprise as it will cause enormous support issues. Does some one have a fix as to how to get this minor bug fix update to function with displaylink?

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.3)

Posted on Mar 30, 2018 2:54 PM

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BradSP Author

Level 1

75 points

Posted on Mar 30, 2018 4:37 PM

JPyre,

If you think that display link does not work on 10.13 then your mistaken as I am currently typing this on 10.13.3 with Display link. While Displaylink docks are cheaper its the reason why they are commercially accepted by business such as yours (and mine) in the first place. The fact that Apple does not recognise this fact isolates them from the enterprise eco-system and as you have pointed out now results in our company needing to utilise much more expensive products just to support Apple in an enterprise. Given that Apple is the minority in Enterprise asking to spend additional funding just results in the phase out of apple machines in this environment. Instead of ignoring the ecosystem that the devices are used within Apple needs to embrace it to get growth and acceptance.

So I suppose your solution is to spend $500AU or roughly 20% of the price of my MAC on getting a thunderbolt 3 dock as the solution rather than Apple continue to support the software in 10.13.3 that works and functions with Displaylink?? This is a point release and the release notes do not call out that they are breaking functionality. Fine for a major release but an item that is intended to be a bug fix should not cease existing use.

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139 replies

addse23

Level 1

4 points

Apr 6, 2018 1:43 PM in response to Danikm30

Yes I’m on 10.13.4. So it only works if I leave my MacBook open. If I close the lid it displays as though it’s extended but it isn’t. When opened it behaves as it should.

emandude

Level 1

8 points

Apr 9, 2018 9:07 AM in response to BradSP

I needed to be productive today. This really sets me back. Ugh! :-(

Term2

Level 1

4 points

Apr 9, 2018 10:45 AM in response to emandude

Very disappointing apple didn’t warm people NOT to upgrade

emandude

Level 1

8 points

Apr 9, 2018 1:07 PM in response to addse23

On 10.13.4?

Apr 10, 2018 11:05 AM in response to iconize

I have a j5create mini DP to dual HDMI adaptor. That doesn't work on 10.13.4 either.

addse23

Level 1

4 points

Apr 11, 2018 7:01 AM in response to BradSP

Not that this means anything, but I just spoke to my Apple Business Rep and they are supposedly trying to fix this. If they dont I was told by IT VP order windows machines. This *****.

Apr 11, 2018 7:22 AM in response to JPyre

I was using Dell D3001. Is it "cheap garbage"?

Apr 12, 2018 4:15 AM in response to Term2

Unless you have a backup or usb drive with it you’re screwed. I had to roll back to 10.12 and there is no way to upgrade to 10.13 that I found.

Apr 12, 2018 4:20 AM in response to Term2

THEY knew this update would break display link. THEY should have put it in the release notes just like any other decent company.

davidcsi

Level 1

12 points

Apr 12, 2018 5:08 AM in response to Term2

Is it possible to revert ton10.13.3? Is there a guide somewhere?

davidcsi

Level 1

12 points

Apr 13, 2018 2:16 PM in response to Term2

Can we get some pointers into downgrading?

Term2

Level 1

4 points

Apr 13, 2018 2:38 PM in response to davidcsi

try this. worked for me. https://www.macworld.co.uk/how-to/mac-software/how-remove-macos-high-sierra-down grade-3581872/

Apr 13, 2018 7:09 PM in response to Term2

I never backed up before i did the update and havent done anything since. Looking for my monitors to work again. Is it atill safe to restore from previous?

Term2

Level 1

4 points

Apr 14, 2018 7:08 AM in response to tylerfromrosseau

Yes. I downgraded from 10.13.4 to the previous system using time machine and after 4 hours it was done and I have my monitors back

ushj

Level 1

4 points

Apr 14, 2018 9:26 AM in response to BradSP

While it's not ideal, I pulled out my old HDMI to thunderbolt 2/display port adapter and plugged in directly to the laptop. It gives me the extended display until they fix this issue...

10.13.4 Displaylink no longer working