iMac running slow
I have a client of mine and want to get the communities feedback first.
I had them run EtreCheck and the report is below. Their iMac is running slow. A few things come to mind is to clean up the unused files, upgrade the RAM to 8GB, and upgrade the HDD to an SSD which they are interested in doing. If you have any additional suggestions we are open to hearing them. Thanks.
EtreCheck version: 3.4.6 (460)
Report generated 2018-03-29 21:32:27
Download EtreCheck from https://etrecheck.com
Runtime: 4:47
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
iMac (21.5-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 (i3) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Handoff/Airdrop2: not supported
Wireless: en1: 802.11 a/b/g/n
iCloud Quota: 5.00 GB available
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
WDC WD5000AAKS-40V6A0 disk0: (500.11 GB) (Rotational)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (392.40 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N ()
USB20Bus
hub_device
Seagate FreeAgent GoFlex
FreeAgent GoFlex disk1: (500.11 GB)
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Backup 500G (disk1s2 - Journaled HFS+) /Volumes/Backup 500G : 499.76 GB (158.98 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
USB20Bus
hub_device
Mitsumi Electric Hub in Apple Extended USB Keyboard
Mitsumi Electric Apple Optical USB Mouse
Mitsumi Electric Apple Extended USB Keyboard
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
macOS High Sierra 10.13.3 (17D102) - Time since boot: less than an hour
Mac App Store and identified developers
/Library/LaunchAgents/com.mozy.status.plist
/Library/PreferencePanes/MozyHome.prefPane/Contents/Resources/MozyHome Status.app/Contents/MacOS/MozyHome Status
Executable not found!
/Library/LaunchAgents/com.teamviewer.teamviewer.plist
/Applications/TeamViewer 6/TeamViewer.app/Contents/MacOS/TeamViewer --agent
Executable not found!
/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist
/Applications/TeamViewer 6/TeamViewer.app/Contents/Resources/TeamViewer_Desktop --agent
Executable not found!
/Library/LaunchDaemons/com.mozy.backup.plist
/Library/PreferencePanes/MozyHome.prefPane/Contents/Resources/MozyHomeBackup
Executable not found!
/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist
/Applications/TeamViewer 6/TeamViewer.app/Contents/Resources/TeamViewer_Service
Executable not found!
5 orphan files found. [Clean up]
/Applications/zoom.us.app
[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]
/System/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) [Lookup]
/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Lookup]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Lookup]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) [Lookup]
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
Startup items no longer function in OS X Yosemite or later
[not loaded] 9 Apple tasks
[loaded] 180 Apple tasks
[running] 101 Apple tasks
[not loaded] 36 Apple tasks
[loaded] 187 Apple tasks
[running] 108 Apple tasks
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) [Lookup]
[failed] com.mozy.status.plist (? 5c7ec8 0 - installed 2012-02-16) [Lookup] - /Library/PreferencePanes/MozyHome.prefPane/Contents/Resources/MozyHome Status.app/Contents/MacOS/MozyHome Status: Executable not found!
[loaded] com.oracle.java.Java-Updater.plist (? 14f95a77 f01a04da - installed 2015-03-07) [Lookup]
[running] com.seagate.SeagateStorageGauge.plist (? 502453cc 362bd442 - installed 2011-07-26) [Lookup]
[failed] com.teamviewer.teamviewer.plist (? 708be4ba 0 - installed 2014-04-05) [Lookup] - /Applications/TeamViewer 6/TeamViewer.app/Contents/MacOS/TeamViewer: Executable not found!
[failed] com.teamviewer.teamviewer_desktop.plist (? cd7d4efc 0 - installed 2014-04-05) [Lookup] - /Applications/TeamViewer 6/TeamViewer.app/Contents/Resources/TeamViewer_Desktop: Executable not found!
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) [Lookup]
[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-23) [Lookup]
[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-16)
[running] com.atomicbird.macaroni.launchd.plist (? e33c57f3 0 - installed 2018-03-29) [Lookup]
[failed] com.mozy.backup.plist (? d5a2c9e7 0 - installed 2012-02-16) [Lookup] - /Library/PreferencePanes/MozyHome.prefPane/Contents/Resources/MozyHomeBackup: Executable not found!
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2015-03-07) [Lookup]
[failed] com.teamviewer.teamviewer_service.plist (? 548650eb 0 - installed 2014-04-05) [Lookup] - /Applications/TeamViewer 6/TeamViewer.app/Contents/Resources/TeamViewer_Service: Executable not found!
[running] com.trusteer.rooks.rooksd.plist (? 861b4fc7 b4352fd - installed 2011-05-23) [Lookup]
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-03-18) [Lookup]
Flux Application
(/Applications/Flux.app)
Firefox Application
(/Applications/Firefox.app)
GrowlHelperApp Application
(/Incompatible Software/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
DVD Player Application
(/Applications/DVD Player.app)
Safari Application
(/Applications/Safari.app)
NETGEARGenie Application
(/Applications/NETGEARGenie.app)
Flip4Mac WMV Plugin: 2.3.8.1 (installed 2011-01-13) [Lookup]
FlashPlayer-10.6: 29.0.0.113 (installed 2018-03-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2018-03-07)
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-25) [Lookup]
AdobePDFViewer: 18.011.20038 (installed 2018-02-25) [Lookup]
Flash Player: 29.0.0.113 (installed 2018-03-13) [Lookup]
EPPEX Plugin: 3.0.5.0 (installed 2009-07-29) [Lookup]
JavaAppletPlugin: Java 8 Update 40 (installed 2017-04-27) Check version
Silverlight: 5.1.50709.0 (installed 2016-10-01) [Lookup]
iPhotoPhotocast: 7.0 (installed 2010-07-21)
OctoshapeWeb: 1.0 (installed 2013-08-21) [Lookup]
ZoomUsPlugIn: 4.1.20446.0209 (installed 2018-03-18) [Lookup]
[disabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-09-26)
[disabled] autocomplete - Jeff Johnson - http://lapcatsoftware.com/ (installed 2010-06-10)
[disabled] Shortenz Linkz - Trailing Zee Productions, LLC. - http://www.trailingzee.com/ (installed 2013-10-27)
3rd Party Preference Panes: ⓘ
Flash Player (installed 2018-02-23) [Lookup]
Flip4Mac WMV (installed 2011-01-13) [Lookup]
Java (installed 2015-02-10) [Lookup]
Macaroni (installed 2010-09-16) [Lookup]
Paragon NTFS for Mac ® OS X (installed 2010-03-18) [Lookup]
Perian (installed 2011-07-23) [Lookup]
Rapport (installed 2011-06-20) [Lookup]
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 499.25 GB Disk used: 106.84 GB
Destinations:
Backup 500G [Local]
Total size: 499.76 GB
Total number of backups: 272
Oldest backup: 4/28/13, 4:07 PM
Last backup: 3/29/18, 7:18 PM
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 106.84 GB X 3)
5% backupd
4% WindowServer
3% mdworker
3% mdworker
2% mds
561 MB com.apple.WebKit.WebContent
523 MB kernel_task
190 MB mds_stores
161 MB Safari
80 MB Mail
Top Processes by Network Use: ⓘ
Input Output Process name
989 KB 155 KB com.apple.WebKit.Networking
28 KB 26 KB mDNSResponder
5 KB 6 KB apsd
7 KB 2 KB cloudd
810 B 558 B netbiosd
Top Processes by Energy Use: ⓘ
5.64WindowServer
3.84backupd
2.84mds
1.74mds_stores
Virtual Memory Information: ⓘ
1.15 GB Available RAM
20 MB Free RAM
2.85 GB Used RAM
1.13 GB Cached files
14 MB Swap Used
Software installs (last 30 days): ⓘ
Adobe Flash Player: (installed 2018-03-13)
Install information may not be complete.
Diagnostics Events (last 3 days for minor events): ⓘ
2018-03-29 21:02:24 NETGEARGenie.app Hang [Open]
2018-03-29 21:01:11 Safari.app Hang [Open]
2018-03-29 20:33:45 com.apple.WebKit.WebContent High CPU use [Open] [Details]
2018-03-29 19:17:43 networkserviceproxy Crash [Open]
Cause: API MISUSE: Resurrection of an object
iMac, iOS 11.3
