Brand new iMac slow boot up
Hi everyone.
Bought my son a brand new iMac today (iMac (21.5-inch, 2017, 2,3 GHz Intel Core i5, running High Sierra 10.13.5).
It's really slow booting up (a minimum of a minute). I did an EtreCheck analysis as advised by other users and here are the results:
EtreCheck version: 4.3.4 (4D037)
Report generated: 2018-07-08 20:45:54
Download EtreCheck from https://etrecheck.com
Runtime: 2:56
Performance: Excellent
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (21.5-inch, 2017)
iMac Model: iMac18,1
1 2,3 GHz Intel Core i5 (i5-7360U) CPU: 2-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2133 ok
BANK 1/DIMM0 - 4 GB DDR4 2133 ok
Video Information:
Intel Iris Plus Graphics 640 - VRAM: 1536 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [Core Storage Container] 999.35 GB
disk1 - Macintosh HD (Journaled HFS+) 998.98 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk1 - Macintosh HD 998.98 GB (935.57 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en5: iPhone
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
One IPv4 address
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: Less than an hour
System Load: 2.04 (1 min ago) 3.26 (5 min ago) 2.37 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Anywhere |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/org.hola.vpn.plist
Executable: HolaVPN.app -a HolaVPN.app --args --startup
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
11 32-bit apps
Kernel Extensions:
/Library/Extensions
[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 178 Apple tasks |
| [Running] | 106 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 183 Apple tasks |
| [Running] | 114 Apple tasks |
Launch Agents:
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-08) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-08) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-07-08) |
| [Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-05-22) |
Launch Daemons:
| [Loaded] | com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-08) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-07-08) |
| [Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-22) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-08) |
| [Running] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-22) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 0 - installed 2015-08-08) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-07-08) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-07-08) |
| [Running] | com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-08) |
User Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-08) |
| [Loaded] | org.hola.vpn.plist (? 0 - installed 2017-01-25) |
User Login Items:
ATLoginItemHelper SMLoginItem (Mac App Store - installed 2018-07-08)
(/Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)
Internet Plug-ins:
AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-05-04)
AdobePDFViewer: 18.011.20040 (installed 2018-05-04)
QuickTime Plugin: 7.7.3 (installed 2018-07-08)
AdobeAAMDetect: 3.0.0.0 (installed 2018-07-08)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| Google Chrome Helper (9) | Google, Inc. | 24 | |
| Google Chrome | Google, Inc. | 7 | |
| WindowServer | Apple | 5 | |
| kernel_task | Apple | 5 | |
| mds_stores | Apple | 4 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| Google Chrome Helper (9) | Google, Inc. | 898 MB | |
| kernel_task | Apple | 810 MB | |
| mdworker (18) | Apple | 472 MB | |
| Google Chrome | Google, Inc. | 157 MB | |
| mds_stores | Apple | 129 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| hola_svc | ? | 87 KB | 479 KB | /Users/***/Library/Application Support/Hola/app |
| Mac App Store | 33 KB | 5 KB | ||
| mDNSResponder | Apple | 20 KB | 13 KB | |
| apsd | Apple | 4 KB | 3 KB | |
| netbiosd | Apple | 618 B | 354 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| Google Chrome Helper (9) | Google, Inc. | 5 | |
| mds_stores | Apple | 2 | |
| Google Chrome | Google, Inc. | 2 | |
| bluetoothaudiod | Apple | 1 | |
| WindowServer | Apple | 1 |
Virtual Memory Information:
| Available RAM | 3.42 GB |
| Free RAM | 342 MB |
| Used RAM | 4.58 GB |
| Cached files | 3.09 GB |
| Swap Used | 20 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Security Update 2017-001 | 2018-07-08 | |
| XProtectPlistConfigData | 2099 | 2018-07-08 |
| iTunes | 12.7.5 | 2018-07-08 |
| MRTConfigData | 1.35 | 2018-07-08 |
| Gatekeeper Configuration Data | 146 | 2018-07-08 |
| Dr. Cleaner | 3.3.5 | 2018-07-08 |
| Dr. Unarchiver | 1.3.3 | 2018-07-08 |
| Dr. Battery | 1.1.1 | 2018-07-08 |
| Microsoft Office 2016 for Mac | 16.14.18061302 | 2018-07-08 |
| Microsoft Outlook for Mac | 0 | 2018-07-08 |
| Microsoft AutoUpdate | 4.0.18061000 | 2018-07-08 |
| Scan Assistant | 1 | 2018-07-08 |
| Telegram | 4.1 | 2018-07-08 |
| 0.2.9739 | 2018-07-08 | |
| Adobe Acrobat DC (Continuous) | 18.011.20040 | 2018-07-08 |
| Malwarebytes for Mac | 1.0 | 2018-07-08 |
Diagnostics Information (past 7 days):
2018-07-08 16:14:07 spindump Crash (5 times)
/usr/sbin/spindump
End of report
iMac, iOS 11.4, null
