can not sync photos with ios 11.3 and itunes 12.7.4

Both Windows and Mac users are reporting issues syncing photos with iTunes 12.7.4.x. Some have reported success deleting the iPod Photo Cache, but the reliable fix appears to be reverting to iTunes 12.7.3.46.

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It looks like Apple finally fixed this; I had to turn off syncing photos because I didn't want to upgrade. iOS 11.3.1 seems to address the photos sync; the first sync took a few minutes but smooth sailing after that once I re-enabled photos sync. Still takes a bit but seems to be working for me on Windows 10.

To stop synching photos and get them removed from the phone, once attached to computer click on the iPhone icon so the summary screen appears, select photos from the menu and untick the 'synched photos' box, you will be asked if you are sure you want to remove the photos and once you confirm that the synch continues. Then detach the phone from the computer and re-boot it. Re-attach, re-tick the synch photos button and have a little patience for the first synch as it may take a while.

I tried a few times to delete the ipod photo cache and it would work but only once.

Reluctantly I down graded to iTunes 12.7.3 and all seems fine again.

WILL THIS DISCUSSION BOARD BE A RELIABLE PLACE TO KNOW WHEN NEXT TO ACCEPT A iTunes UPDATE OR TO ACCEPT A IOS PHONE UPDATE ???

Was successful with this.

DO A BACK UP BEFORE DOING ANY OF THE FOLLOWING AND DISCONNECT iPhone FROM YOUR P.C.

Delete all apple programmes in Add-Delete programmes,including.

Apple application support 32 and 64 bit,

Apple mobile device support

Apple software update

Bonjour

iTunes

also Delete : iPod Cache in pictures

then reset iPhone "reset all settings" leave iPhone unplugged,,that is wipe iPhone clean and set up as a new phone.

Once that is done restart iPhone.

Now download iTunes 12.7.3.

• iTunes 12.7.3.46 for Windows (32-bit) - iTunesSetup.exe (2018-01-23)
• iTunes 12.7.3.46 for Windows (64-bit) - iTunes64Setup.exe (2018-01-2
• Then after downloading iTunes 12.7.3 sign in to your account and do a backup to your iPhone that you saved,
• Once done you can do a sync of your photo's and music.
• I use a windows P.C. not sure if Apple Mac is same procedure.

I've seen a few replies in this thread where someone has told Apple and Apple said they were working on it.. alas... nothing as of yet, my guess is they will wait until 11.2 officially is released and an update to iTunes will come out at the same time..

I don't have this issue at all anymore after downgrading iTunes and using iFunBox to go in and delete all of the photos / thumbnails and associated sqlite database files .. essentially "restoring" the photos section only ..

Part of the issue from what I can tell is iTunes is not deleting images.. even if you uncheck the box to not sync anything, it never actually removes your photos from the device, it just resets the sqlite database.. you can see them plain as day in iFunBox .. every time you sync, it goes through and scans all those images even though you don't see them on your device in the photos app .. SOME apps will still show them, though I forget what app I was able to view them in.. despite the option set to sync nothing .. At any rate, when you sync, it goes through this lengthy scan of all the orphaned files, it scans the library on your computer, it tries to rebuild the library .. and in my experience, it often even makes duplicates .. it causes each sync to progressively take longer and longer until it just won't finish..

This is no doubt why you experience it only working for a few weeks.. But again, after I downgraded and manually cleaned things out.. I've never had the issue again.. so I'm going to wait until they get this fixed properly.

Hi there,

i've just talked to the Apple Support too and they've let me install 12.7.4 again after which the sync doesn't worked as supposed, they let me delete my iPod Photo Cache Folder again and suddenly it worked... Even though i have done all that before with 12.7.4 where it didn't worked....

So i'm just speechless why it's suddenly is working.

I had the issue again today for the first time in a long time.. however, the solution this time was simple .. I just restarted both of the apple services in the device manager on Windows.. I don't know what to tell those who are on a Mac however..

Using Windows 10 with an iPhone X (approx. 22,000 photos in 50+ folders) and updated to the latest versions of iTunes and iOS. Sync is working again but not flawlessly. The initial sync after deleting the iPod cache works fine. But once adding new folders and photos, I will also end up with only the folder name and no photos inside but they are taking up space on the iPhone (you can see them in collections only). The "trick" I have been using this time and in the past is to create several "test" folders (i.e. Test1, Test2, etc.). I will then add a couple photos to each of the test folders, sync, then delete one of the test folders. A phone reboot is also helpful too. By deleting and re-adding the various test folders, it will somehow trigger the normal photos folders to sync properly and the photos will become visible.

Anyway, this is the same workaround I was using before the latest "reading photos" fiasco as syncing never really worked properly for me with the large photo library.

I hope this is helpful to some of you. I only wish it would work someday without having to jump through all these hoops!!

Hi All,

As soon as I complained about the same problem, I want to report that iTunes 12.7.5.9 and IOS 11.4 fixed this issue for me I hope that for everyone 🙂 But the mention of the Apple is left because I was surprised by them

I tried upgrading iTunes to 12.7.5 & IOS 11.4.

First sync of 17,000 photos in 34 folders take a bit of time (2hr). Subsequent sync is faster. Photos are neatly organised in my iphone according to computer version. Problem solved. Finally!!!

I also have the same experience before, but now no more. For me, I always keep "no memories" in Photos, before I did synch. How? As simple as open Photos, at the below side, you can see 3 icons: Photos, Memories, and album.

Click "Memories", and you will see some "memories". Click one of them, and you will see at the bottom, "delete memory".

Do this for all group of memories, until "No memories". Then you can synch easily.

Hopefully it can solve your problem.

So far the only thing that has worked and continues to work for me was reverting back to iTunes 12.7.3.

Spent many hours trying all sorts of fixes ;and wasting my time.

THE ONLY fix for me was to uninstall itunes 12.7.4 and downgrade to itunes 12.7.3.

Apple techies wake up and hear your customers.

Confirmed, this issue appears to be fixed in iOS 11.4 + iTunes 12.7.5. Synched an iPhone 8 Plus, iPad Mini 4, and iPad Pro without issue.

Good jorb, Apple!