I installed the new iTunes yesterday (v. 12.7.4.76) and now I can't back up my iPhone to my Mac, because no devices are showing up and the "Devices" submenu is greyed out. Is this a new glitch, a deliberate decision by Apple, or is there something I need to fix? It was all fine until yesterday.
Mac mini (Late 2012), OS X El Capitan (10.11.6), Various other Macs old and new
Hi Tom in London,
Thanks for using the Apple Support Communities. If you are having issues with your iPhone not being detected in iTunes, you may find the information and troubleshooting steps outlined in the following article helpful:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Regards.
Hi Tom in London,
Thanks for using the Apple Support Communities. If you are having issues with your iPhone not being detected in iTunes, you may find the information and troubleshooting steps outlined in the following article helpful:
If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
Regards.
Thanks - I did as suggested and unplugged various USB things. Suddenly my iPhone was visible again. 🙂
Devices submenu greyed out in new iTunes 12.7.4.76
