Microphone not working on iPhone 7

Same problem with my iPhone 7

- Can’t Answer calls

- Can’t record voice notes

- When making a call the speaker option is unavailable

- can’t send voice messages on WhatsApp

- headphones aren’t recognized

The restore didn’t work... apparently is a hardware issue that is becoming more and more common

That’s ridiculous if that’s Apple’s excuse. This problem is caused by weak soldering at the factory. It is similar to iPhone 6’s touch disease.

I run a small company and if we produce a bad product, we fix it.

Apple is a trillion dollar company. This is just unethical.

My iPhone 7 has the same problem. Took it to Genius Bar. It is costing me $319 to repair with Genius Bar.

This is my second phone in a row that is failing within 2 years of purchase. Previous phone 6 had touch disease.

Apple really dropped the ball on this one. Tried out a refurb'd 7 Plus w/ Virgin Mobile back in early January. Same issue....phone updated when I booted up, then it promptly bricked the microphone when updating to iOS 12. Wasted 3 hours of Virgin Mobile trying to figure out what was going on, with them just sending me to Apple Genius Bar....and of course the "genius" there put my phone on her diagnostic tester. And within 2 minutes, she pretty much said...."yeah this has been an issue since a previous update"! I think she realized what she said and then quickly tried to "Ooops" it away, but it was a pretty frank admission that this was on them. "No longer under warranty" as a refurb....so they weren't about to throw me any bones. Nothing wrong with the phone until the update. The sucky thing is I had to wait around to see that 'genius'....when someone probably could have just told me what I needed to hear.

Good thing Virgin Mobile had a 30-day money back guarantee....so I promptly returned that bad boy to Indiana. And glad that it finally forced me off VM as a carrier. Just ponied up and joined my family plan, traded in my SE, and walked away with an XR for $450. So in a round about way....things worked out ok.

Huge debacle on Apple's part. They can't afford more blunders like that with one of their bread and butter products...because they are losing ground with better versions of Windows and Chromebooks floating around now. The computer section of the Apple store is gradually getting spaced out to the iPad and iPhone.

Wait. Is there damage on the phone? Any cracks or recently drops? Mine is having the exact same problem but I do have damage.

send a feedback of your issue at Feedback - iPhone - Apple under Software/Hardware Compatibility

Same here with my 7 plus 256gb. Went to Verizon. They said apple problem. Went to apple and they said Verizon problem. I pressed and they acknowledged issues but said since out of warranty would have to pay 350 or so for repair. I was like... apple broke this phone and the arrogant “genius” was so completely dismissive with a take it or leave it attitude that I switched to Samsung galaxy S9 plus and after a week I love it. First android phone since having owned every iPhone from 4-7. This “genius” lost an 20+ year apple customer for life.

Same problem! After a week of calls where the other person couldn’t hear me and my service provider determining it wasn’t the service, I went to Apple. Three hours later and several diagnostic tests they couldn’t find anything wrong but gave me a new phone. Same problem with the new phone but today I saw the articles about the iOS 11.3 problems and went back to Apple. They were not willing to acknowledge that it could be a hardware problem caused by the software update but, again, gave me a new phone. So we’ll see how this one does. It’s hard to determine when the mic problem isn’t consistent. Apple needs to take responsibility for the problem and provide a solution.

Having the same issue. Since I updated my iPhone7 to 11.3.1, video does not record any sound and I'm unable to make any phone calls. I'm currently in a country that does not have Apple stores and I'm out of warranty so this is nearly impossible for me to fix.

I hope Apple has a new update soon, this problem defeats the purpose of having a phone.

I have been having the same problem for over a week. My sister is experiencing the same situation with her iPhone 7 and that is when I knew this is an apple update issue. Reading these responses I will be going to apple today.

⚠⚠⚠ I have two iPhone 7 128gb. I personally use my Jet Black iPhone 7 primarily, so I try to avoid updating till I absolutely HAVE to because of cases like this. I updated my Gold iPhone 7 to 11.3 and went to sleep, however I did not update my Jet Black because it has my alarms on it. The next morning my Gold wouldn't let me use Siri, record audio what so ever, people couldn't hear me on FaceTime, I was frustrated. Luckily, I repair my iPhones, so I used Apple replacements, a charging/docking port, a display, and a battery, none of these repairs fixed my issues, I am now beyond frustrated. My Jet Black, still on 11.2, worked perfectly, no issues at all. I believe all of these cases are very suspicious, seems like they're ruining our iPhones using an update, so that we're forced to buy a new/replacement iPhone. I'm annoyed ⚠⚠⚠

I posted this on another thread. I have exactly the same problem being described by others after updating ios. Microphones not working, cannot make or receive calls, cannot record voice memos or make videos with sound, doesn't recognize headphones etc. No damage to the phone ever. Authorized service centre says $469 to fix (this is in Canada). Apple says tough luck even though the cause is either an Apple software bug or an Apple hardware defect. The phone is only a year and a half but is out of warranty. Bought LOTS of Apple products over the years but no more

Worst part of it all!! Listen to this. At iStore the technician told me he isnt upgrading to ios11.4 due to the issues experiences by iphone 7 and 7plus users are experiencing. He also admittes Apple has calles a recall on these devices. It is all over the internet!! So again why am I paying,?!! I hate apple. I will make sure everyone else does too. I will post on youtube, there forum and any public forum every single day

The same thing happened to me. The iOS update broke the mic/speaker on my perfectly functioning iPhone 7+. It is absolutely useless and dangerous to have a phone that does not make or receive phone calls. The Apple employee at the Genius Bar did one diagnostic and knew immediately that the issue was the iOS damaging the iPhone 7+. He said that Apple knows about this issue and will “override the service fee” to fix it, but I have to call Apple. So I did call Apple, per their OWN EMPLOYEE’s instructions, and they denied the problem, denied that anyone has ever had this issue, and denied that they covered the service fee previously. FRAUD.

Apple Support was unable to fix this so I went to the Genius Bar. The latest software update was made to specifically address the audio issues on the iPhone 7. Ours has already had the update and still won’t work. According to staff, Apple has issued the software fix so if the phone still isn’t working it must be a hardware issue and they are recommending a replacement. Our phones are out of warranty by two months, but yet we hadn’t paid off each phone at $1k ea. Our only recourse is to buy more phones. This is ridiculous. Apple had such a great reputation and is throwing it down the drain. No wonder why so many have already left them heading for Samsung.