Microphone not working on iPhone 7

I took my iPhone 7 for check up and Apple wanted me to pay 319USD to replace phone with same phone with limited 90 days warranty, so I bought a new iPhone 8 with $200 trade in (my phone is like new). Happy with new phone but it was either buy a new iPhone or learn Android. This will be my last time giving Apple a chance. Hope this phone holds up without any problems.

I was also offered the "option" of paying $349 to get my iPhone 7 fixed after the iOS 11 update broke my perfectly working phone. I have had an iPhone since the very first generation, over ten years now. I finally made the switch to Android, and now have a Samsung Galaxy S9. I LOVE the Samsung! Never thought I'd see the day that I switched from Apple, but after this latest horrible customer service experience and an expensive iPhone that was rendered obsolete, I am DONE.

After hearing that Apple has completely stopped offering to repair the damage they've caused I've been more than relieved to have made the decision to switch to the s9 as well! I really was nervous to learn android but it took me less than a day to get the hang of it! I've had mine about 3 weeks and so far I love it! Congrats on the switch! Bye bye apple!

This worked for me once or twice after the initial issues, and then it all completely fell apart. The iOS 11 software update unequivocally damages the hardware in MANY iPhone 7 models. Apple is aware of it, acknowledged it, fixed many phones for free. Apple's own employees told this to me.

Yeah! It's awesome! I was also really nervous - I'm a lifelong Apple user, seriously never thought I'd see the day that I would make the switch. I can't believe it took me this long to see the light... android is way better. And bonus, the employees at the store where I got the S9 did not act like self-important jerks to me when I asked questions about the product. Bye Apple!

A couple weeks ago my daughter complained about her audio not working. Today, my son’s stopped working on his too. Both have iPhone7’s and are only about 14 months old. Of course, we told them to try and figure it out themselves through the internet. When they still couldn’t get it to work I jumped in. This is ridiculous. Apple needed to get this right; and quickly.

Apple were previously replacing phones with this issue but they released a new iOS that was supposed to fix the issue. My phone also has this problem and they have said that you would have to pay £319 to get the phone working again.

Apple Support was unable to fix this so I went to the Genius Bar. The latest software update was made to specifically address the audio issues on the iPhone 7. Ours has already had the update and still won’t work. According to staff, Apple has issued the software fix so if the phone still isn’t working it must be a hardware issue and they are recommending a replacement. Our phones are out of warranty by two months, but yet we hadn’t paid off each phone at $1k ea. Our only recourse is to buy more phones. This is ridiculous. Apple had such a great reputation and is throwing it down the drain. No wonder why so many have already left them heading for Samsung.

Same problem for me, both Apple phone and store support threw the book at me. Tried to get me to buy a new phone. This forced obsolescence, I really have to question why I have invested so much in their platform.

Visited the Apple store about the same issue since the 11.3 update - Apple told me that they have caused the issue with the most recent updates but are not providing a remedy for any phone which is out of warranty. This really is scandalous seeing as the primary function of a phone - to make calls - has been disabled to their own admittance. Spoke to senior advisor on the phone who was very rude and essentially said that they are doing nothing to keep their loyal customers so take your business elsewhere. I've seen some articles online stating that Apple will fix the phones for free (those out of warranty) but this is completely false.

https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/

I’ve got to wonder why this issue isn’t being publicized in the media like when Apple throttled older model phones and were shamed into providing a solution. In my view this is a far worse and more heinous act of sabotage by the iOS

I completely agree with you. The only reason I can think of that they are getting away with it is because most articles online are saying Apple will pay for the repair, in reality though this is not the case. Hopefully more attention is drawn to it and becomes an issue Apple cannot ignore.

I've also tried connecting to bluetooth headset. Interesting, the mic on the voice recorder also shows disabled when using the headset! I can hear past recordings, but am unable to record anything new. Seems clearly an interaction between the software and the hardware. Does anyone else have this same symptom?

I should also note that I've had several sessions with apple support. They start well and twice have connecting me with a specialist on the phone. In the first instance, the follow up was that they were going to follow up with me after checking with apple engineers. I received no followup. So I initiated the conversation again and eventually connected with a specialist, but after being placed on hold, they either hung up or otherwise lost the connection, and I never heard back. For some reason, none of the support cases show in my profile on the apple support site, and when I enter a support ID, it doesn't come up. I simply don't have the time and energy to continue starting over with the support group. Feels very much like the insurance scene in the movie "The Incredibles."

I'm a dedicated apple user with at least 20 apple devices in my family of 4. I'm involved in a business where we buy hundreds of apple products. However, this situation is just ridiculously unjust and frustrating.

I just started having this problem today. I went to the Genius Bar and the guy said they used to fix this for free, but not any more. It’ll be $350 for a new phone. I was too ****** to think of asking, but I bet it’s for another iPhone 7, which likely would have the same problem at some point. I might rather have a galaxy that catches fire. At least Samsung admitted their problem and fixed it.