Microphone not working on iPhone 7

Hello,

I had the same issue on my iPhone 7. I took my phone to the Apple store and said that I believed my iPhone microphone issue was part of a larger problem that Apple has now recognized. See link: https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/

The technician said they were aware of the issue and that my phone could be replaced out of warranty if a specific error code came up when running diagnostics. The error code has to either say "device could not detect dock" or "accessory not supported" in order for them to replace the phone. Fortunately, my phone had this error code and they replaced it with out question. My sister also had the same problem. She went to a different Apple store and the technician just confirmed that the speaker button was grayed out when making a phone call (described in article). Just this alone was enough for him to replace the phone out of warranty.

Every Apple store is different. I would suggest printing out the article and bring it just in case they attempt to blame you for the microphone no longer working. Just state that your phone has the same exact issues as described in the article and that you would like them to run a diagnostic. Good luck!

Was Apple able to fix problem out of warranty? I feel Apple should be responsible as this happened to me after an update. I’ve been an apple user for 5 years, would hate to say goodbye to Apple over this.

I was at Apple over the weekend, both my husband and I encountered the same problem a few weeks apart so we took our phones in to be looked at. What they’ll do is run a diagnostics test on your phone, which will fail. They will then exam the outside of your phone, if the phone is in perfect physical condition; aka no cracks in the screen, missing buttons etc they will offer you a new phone in exchange of your old one and wave the warranty. If there is any physical damage they will require you to pay to repair the damage first, then they will give you a whole new phone. They replaced my husbands no problem but because mine had a tiny crack in the screen they refused to do it without a screen replacement which costs $200. To buy out my contract was actually cheaper so this is what I did and actually switched to a Samsung on a new contract. Bye bye Apple!

I was at apple yesterday 11-07-2018 with the same issue, they confirmed that my mic was dead and also that my speakers were messed up. Said microphone can’t be fixed so phone needs to be replaced. They said because I did not buy my phone directly from apple (bought it from a 3 store, service provider) I would need to pay 319 pounds for a replacement device but had I bought it from them they would have replaced it. I was vexed and infuriated. Didn’t pay the 319 pounds. My phone is 1 year and 3 months old. Apple is taking the ****. Absolute joke.
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I posted this on another thread. I have exactly the same problem being described by others after updating ios. Microphones not working, cannot make or receive calls, cannot record voice memos or make videos with sound, doesn't recognize headphones etc. No damage to the phone ever. Authorized service centre says $469 to fix (this is in Canada). Apple says tough luck even though the cause is either an Apple software bug or an Apple hardware defect. The phone is only a year and a half but is out of warranty. Bought LOTS of Apple products over the years but no more

I can’t believe some apple stores aren’t covering this issue. It’s so clearly a design defect. I just took my mint condition iPhone 7 to my local Apple store and under no circumstances would they fix it. They acknowagked the issue as a “potential design issue or manufacturing defect” but wouldn’t cover it, wanted me to pay $500 to replace it. Why would I pay $509 and end up with another device that’s got the same design defect, that’s a ticking time bomb waiting to fail again?

I’m so disappointed with this level of customer service.

Same things that happened to me too. Apple should that that responsibility. Their OS update was spoiled our phone. I have went to Apple service center and I don’t have warranty so what they say they will charge 450SGD for 1 to 1 exchange. This is not fair. Phone spoiled is done by Apple. How am I have to pay extra money??? You should that that responsibility Apple.

Thanks for sharing Lyle Exact same problem for me. I went to the Markham Store North Toronto. Same deal. The specific device code did not come up says diagnostics passed. My phone is put of warranty and $406 to replace.

The guy I was dealing with I figured was a JR guy as he kept walking over to someone else to discuss. He knew the score but wouldnt admit it. Im going to contact apple directly and Cite the fact the OS killed it, and make them show me in their warranty whey they absolve themselves. when a software fix causes behaviour that damages a key component in the phone, that it could be construed as malicious upsell tactic, much like the battery issue they faced and were forced to price drop their batteries when they were seen to be forcing unnecessary upgrades. One point if I connect a bluetooth device to the phone the bluetooth can hear and send and things work. But the greyed out speaker button remains. Maybe theyll get their butts sued when an emergency happens and they owner cannot call 911 emergency services!!! what then?

I have the exact same problem. Speaker is greyd out on their report they lied and said its not but it is. I even showed it to the person who booked it in for repairs. They want to charge me for a replacement even after admitting that it is a software issue and that their hardware is faulty. Not my problem

I agree totally. Apple’s response is disgraceful and unethical at the best and probably a breeches of consumer law at the worst. There are now so many posts about this issue on the apple site that I had to wade through pages to find and reply to your comment. It’s all related to one product, the iPhone 7/7plus. Apple knows it has sold a faulty product or caused a problem with it’s updates but it wants the customer to bear the cost. For shame on a company with billions in unused cash stashed away in Europe. Hypocrtitical too, given the number of times the company weighs in public ally on moral and ethical issues. If this were an automotive product there would be a massive recall underway . I rarely complain when a feel i’ve Got a bad deal from a vendor but this experience and apple’s arrogant response to me and so many other of its customers is infuriating

I am also facing this issue with microphone after my phone has been replaced. Even after getting my phone replaced the same issue is occurring again. The sad part is to submit the phone again and again. Get the protective covering done everytime. Such a waste of time and money.

Worst part of it all!! Listen to this. At iStore the technician told me he isnt upgrading to ios11.4 due to the issues experiences by iphone 7 and 7plus users are experiencing. He also admittes Apple has calles a recall on these devices. It is all over the internet!! So again why am I paying,?!! I hate apple. I will make sure everyone else does too. I will post on youtube, there forum and any public forum every single day

I have the same issue. Went thru total reset, and the Microphone actually works with Siri set up, but not once the set up is fully complete. Must be some kind of hardware / software compatibility issue. What are my options?

My iPhone 7 was working perfectly fine, that was until I updated the software from 11.3.x to 11.4.1. After doing so and receiving a phone call, I couldn't hear anybody and they couldn't hear me. Basically the speaker and the microphone had stopped working!!! Genius bar rep told me that they could only swap it out for $250! Apple needs to do something since this is their fault not mine!!! My phone is basically useless!!!!

The same thing happened to me. The iOS update broke the mic/speaker on my perfectly functioning iPhone 7+. It is absolutely useless and dangerous to have a phone that does not make or receive phone calls. The Apple employee at the Genius Bar did one diagnostic and knew immediately that the issue was the iOS damaging the iPhone 7+. He said that Apple knows about this issue and will “override the service fee” to fix it, but I have to call Apple. So I did call Apple, per their OWN EMPLOYEE’s instructions, and they denied the problem, denied that anyone has ever had this issue, and denied that they covered the service fee previously. FRAUD.