Microphone not working on iPhone 7

Yupe, they’re trying to cover up with lies.

My co-worker’s iPhone 7 was replaced for free even his phone is out of warranty. And my sister’s friend also got a free replacement iPhone 7.

What the heck.

I’ll post my experiences on social medias.

Apple is so shady now. They need to correct their mistakes or their competitors (Samsung, Google) will have the advantages.

I have the same issue. I am able to actually get the Microphone working again if I restore from older back-up. Interestingly, the mic works after "factory reset" at the Siri set up step, but not once the set up is fully complete. Must be some kind of hardware / software compatibility issue. I have submitted a support request....

That’s a good idea. What we need is a change in culture and some pressure on Apple as they get away with too much yet still impose premium prices on their less and less competitive products. The fact that they don’t even acknowledge this apparently widespread problem and still have clients pay for fixes/replacements when their software caused the issue in the first place is too much for me. I doubt I will purchase another iphone (have been a loyal customer since iphone3) as the risk is too big.

I took my iPhone 7 for check up and Apple wanted me to pay 319USD to replace phone with same phone with limited 90 days warranty, so I bought a new iPhone 8 with $200 trade in (my phone is like new). Happy with new phone but it was either buy a new iPhone or learn Android. This will be my last time giving Apple a chance. Hope this phone holds up without any problems.

I was also offered the "option" of paying $349 to get my iPhone 7 fixed after the iOS 11 update broke my perfectly working phone. I have had an iPhone since the very first generation, over ten years now. I finally made the switch to Android, and now have a Samsung Galaxy S9. I LOVE the Samsung! Never thought I'd see the day that I switched from Apple, but after this latest horrible customer service experience and an expensive iPhone that was rendered obsolete, I am DONE.

After hearing that Apple has completely stopped offering to repair the damage they've caused I've been more than relieved to have made the decision to switch to the s9 as well! I really was nervous to learn android but it took me less than a day to get the hang of it! I've had mine about 3 weeks and so far I love it! Congrats on the switch! Bye bye apple!

This worked for me once or twice after the initial issues, and then it all completely fell apart. The iOS 11 software update unequivocally damages the hardware in MANY iPhone 7 models. Apple is aware of it, acknowledged it, fixed many phones for free. Apple's own employees told this to me.

Yeah! It's awesome! I was also really nervous - I'm a lifelong Apple user, seriously never thought I'd see the day that I would make the switch. I can't believe it took me this long to see the light... android is way better. And bonus, the employees at the store where I got the S9 did not act like self-important jerks to me when I asked questions about the product. Bye Apple!

A couple weeks ago my daughter complained about her audio not working. Today, my son’s stopped working on his too. Both have iPhone7’s and are only about 14 months old. Of course, we told them to try and figure it out themselves through the internet. When they still couldn’t get it to work I jumped in. This is ridiculous. Apple needed to get this right; and quickly.

Apple were previously replacing phones with this issue but they released a new iOS that was supposed to fix the issue. My phone also has this problem and they have said that you would have to pay £319 to get the phone working again.

Apple Support was unable to fix this so I went to the Genius Bar. The latest software update was made to specifically address the audio issues on the iPhone 7. Ours has already had the update and still won’t work. According to staff, Apple has issued the software fix so if the phone still isn’t working it must be a hardware issue and they are recommending a replacement. Our phones are out of warranty by two months, but yet we hadn’t paid off each phone at $1k ea. Our only recourse is to buy more phones. This is ridiculous. Apple had such a great reputation and is throwing it down the drain. No wonder why so many have already left them heading for Samsung.

Same problem for me, both Apple phone and store support threw the book at me. Tried to get me to buy a new phone. This forced obsolescence, I really have to question why I have invested so much in their platform.

Visited the Apple store about the same issue since the 11.3 update - Apple told me that they have caused the issue with the most recent updates but are not providing a remedy for any phone which is out of warranty. This really is scandalous seeing as the primary function of a phone - to make calls - has been disabled to their own admittance. Spoke to senior advisor on the phone who was very rude and essentially said that they are doing nothing to keep their loyal customers so take your business elsewhere. I've seen some articles online stating that Apple will fix the phones for free (those out of warranty) but this is completely false.

https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/

I’ve got to wonder why this issue isn’t being publicized in the media like when Apple throttled older model phones and were shamed into providing a solution. In my view this is a far worse and more heinous act of sabotage by the iOS

I completely agree with you. The only reason I can think of that they are getting away with it is because most articles online are saying Apple will pay for the repair, in reality though this is not the case. Hopefully more attention is drawn to it and becomes an issue Apple cannot ignore.