Microphone not working on iPhone 7

JVA12, I would do the same. I will not bring business to Apple anymore when I have wider choices to choose from Google, Samsung, LG, HTC...

I love it when Samsung commercials are shaming Apple with Apple’s known failures: combine headphone jack with charger, fail microphone...

Search for Upgrade to Galaxy commercials

https://youtu.be/7trMPJNBV20

I tried to press them on this issue and they wouldn’t even say what is causing the problem. They (store manager and apple support online) act as if my phone is the only one on earth with this problem. Fingers crossed for our other two iPhone 7s.

This exact issue happened to me when I updated to 11.4 on Sunday. Visited Apple Genius Bar tonight and After Genius Bar ran tests, they told me it was a hardware issue. It is not with the microphone itself but some other component that couldn’t be replaced and I would need to replace my iPhone 7 for $319. .... my phone is barely over a year old and in excellent condition. Apple should not put this cost on the consumer as it was admitted by the Apple Geniuses that this is a known issue to Apple. When I asked why they replaced some customers phones with this exact issue but won’t replace mine, I was told this was in a program previously that would replace the phone at no cost to customer, even those out of warranty, but Apple pulled the replacement program suddenly. I’m disgusted having to pay for a new phone for an issue that was APPLE’s fault- their update has obviously caused this issue. Seems like a scam and a way for Apple to make more money. Apple Updates my iPhone7, their uodate makes my phone inoperable, and now I have to pay them for a replacement. Rediculous. Come on APPLE!

And where are posts from Aug 1st and 2nd? Like 2 pages dissapeared, I understand there was one troll, but still this is not nice to remove everything. But at least we know somebody is reading this... So dear Apple, I fixed this problem at the post-guarantee service and after 2 weeks it returned... at least I have now guarantee back for 3 months. Just going to service avery 2 weeks might be annoying....

Same problem with my iPhone 7

- Can’t Answer calls

- Can’t record voice notes

- When making a call the speaker option is unavailable

- can’t send voice messages on WhatsApp

- headphones aren’t recognized

The restore didn’t work... apparently is a hardware issue that is becoming more and more common

Hello, just reset your Iphone but make sure that all important files are already backed up before doing this.

Go to SETTINGS > GENERAL > RESET > ERASE ALL CONTENTS AND SETTINGS

Tried all the other options, this one worked with mine. ☺

Mine is the same way and called apple support but they was no help all they want is more money to repair the problem and i tried telling them its software/firmware glitch and i researched the above problem and apple does know about the problems with mic after updating ios and they still will not do anything about it, time to switch to their compe

Same here... updated to 11.4 and it broke my microphone. Save your time folks, Apple will not help you. I spent probably 4 hours on the phone and chat trying to get this resolved and they all referred back to the Apple store. I finally had the courage to visit a store and as expected they wanted to charge me for their mistake. It’s unreal how a company with so much money can treat its customers with such disrespect.

Mine has also been impacted today - 1hr on the phone to apple who just point blank refused to fix or replace.......

How can they be ignoring all of us???

I couldn’t even get an email address to complain to - was just told to use the Apple.com/feedback link

My feedback is that I won’t buy another Apple product unless they sort this out.

For what it’s worth

https://www.cultofmac.com/570285/loop-disease-apple-iphone-7-speaker-problems/

https://motherboard.vice.com/en_us/article/8xem8x/iphone-7-grayed-out-speaker-lo op-disease-boot-loop-hangs-on-apple-logo

A member named hbgeorge posted this and his post was deleted right away: "Got the problem resoved thru apple support and b replacing the phone"

Is Apple trying to hide this so people don't start asking for similar treatment. What a shame Apple is doing this. I feel like I'm dealing with a cartel not a reputable company.

By the way, I received an email with that post because I'm following this thread. This is how I was able to see it.

It's really sad that all these people have the same problem and there has been no solution. For a company where my family and I spend so much money on every year, with ipads, laptops, and phones (more than 8 devices in my home) it's sad that they can't own up to a hardware issue. How is it that a phone you pay over $700 for does not last two years? I spent all day today trying to "diagnose" this issue with both a Bar Genius and apple care support, and I am left with the choice to pay another $350 for a phone that might not last me another two years.

Was planning on upgrading, but if they act like this with a phone that is $700, should I expect an iphone X to last me also less than a year when you pay over $1000?

I was/am having this same exact problem. I purchased a new iphone7 replacement 15 days ago for $319.... my replacement, new iphone7 is now doing this as of three days ago and so once again, I’m unable to make or receive phone calls. Driving 2 hours to nearest Apple store tonight, hoping my replacement phone is under warranty. I can’t believe the replacement phone did the EXACT same thing within 14 days of owning it....,,

I have this same problem. It got worse after the Genius Bar reset it to back to factory specs. Even though it is a well documented issue across the internet as "loop disease". Apple will not do anything for you.

Makes you wonder why we buy a premium product and expect that it should last more then 22 months. Up until now Apple is not recognizing this as the design/manufacturing defect it really is. Only solution is to get a replacement for $350 or find a third party repair shop. If you are lucky enough to have one of these in your area I read they are charging about a $100.

Way to go Apple - stick your head in the sand and ignore your customers!

I did not expect this from a company known for its customer service. This is not just a manufacturer defect, this is a known defect caused by an update that they continue to send to customers without warning. If I had known I would have not updated my phone and it would be fine. Its in their capacity to send out a press release and even better a text to all users but they don't want the bad publicity. They would rather I give them the 300 dollars I was going to put into my kids college fund.

If Tim Cook ripped my phone out of my hand and threw it against the wall he'd be liable to replace. If apple sends me an update that they know could break my phone, they are liable to replace it.

I am sure there is an ambitious attorney out there that would like a good crack a class action lawsuit. This seems like a good candidate.