Microphone not working on iPhone 7

My daughter have the 7 plus and everything work just fine until she update to the newest firmware 11.3.1. Now, her phone can't hear nobody or nobody can hear her talk. The speaker phone also grey out. Her front camera shake like a person have Parkinson. Off coarse, her phone is out of warranty. Take to apple care, and they diagnosed and said, since her phone have water damage, they have to replace the phone and gonna cost me $349. ***, this phone work just fine until she update to the latest firmware. How is that our fault? Water or NOT, it' the firmware that mess up the phone. If they not gonna repair, then they should replace for free of charge. I read online that thousands of iphone 7 or 7 lus effected by this firmware. This will be my last apple products that I buy eve if they not gonna replace or repair free of charge.

I'm having the same problem. I just chatted with a service representative who said Apple is aware of the problem and will hopefully be sending out an update to fix this problem soon... they were not able to give me a time frame though

Having the same issue. Started up on Monday this week. Phone won't recognize when headphones are plugged in either. Everything is completely clean and there is no damage to the phone. I've done a reset, restore from a backup and restored from iTunes as a new phone as suggested by Apple - still not working. Supposed to have a genius bar appt this weekend - garbage to have to wait a full week - everything else is working fine. Voice memos doesn't allow me to record anything either, doesn't even give the option to press the record button or toggle the speaker input. They wanted me to pay $99 to replace the phone and then put a hold on my credit card for the full replacement cost $1200 for the phone until mine was received by them ... getting close to going back to Android if they don't get this resolved this weekend without a penny leaving my pocket.

I have the same problem!! It started today. When making phone calls I can't hear the other person, and they can't hear me. The audio's not working when I take a video and Siri can't hear me. Also, the memos voice app doesn't allow me to record anything.

Same thing is happening to me. I just updated and now I can’t make calls but I can text and play musix no problem. The speaker phone button doesn’t come up at all and I tried recording a voice memo and it wont let me.

What on earth its going on here Apple! I’m having the same problem. I work at an Apple Store and we are getting customer every single day with the same problem... Makes me sad this people are paying for an insurance’s deductible and after an update they end up with the same problem... and Apple doesn’t realease any official statemnt about any of this... come on Apple, people are paying over 1K every year for a phone right now and they get a poor support from apple it is embarrassing not to know what to say to our customers...

I’m so angry this is happening to so many of us! I too was just cut off of a phone call where the recipient couldn’t hear anything I was saying. I’m now unable to hear or say anything through voice calls but the calls are going through. My videos have no sound, Siri can’t hear me, voice memo isn’t recognizing any sound. I contacted Apple and to have my phone sent in for repair they wanted over $300 our of warranty. I had absolutely no issues until I updated it and it’s been glitchy ever since and now today I’m completely mute. Do you think a new update will come out to fix this because if not I’ll be looking into Samsung for my next phone I think, I’ve had nothing but grief for a couple years now.

We should all gather to make the community know how apple is failing on helping us. I own a advertising company and I can use all your testimonies to create a video and make it viral in all the social media platforms. Because this is a software issue. Not hardware.

I personally had my phone working fine the day before I did the update. Once update was done, it stops working, I call the apple support. They said my phone was no longer in warranty. When my warranty ended that day before when that problem happen. Now its upto us to pay them to fix it. They are creating updates for them to make money. A huge company didn't honor my warranty because it expired one day before I call them.

Contact me, will make a big advertising video and make it viral.

I am also facing the same problem. My iPhone is out of warranty and now service Center is telling me it will coat you a replacement. Outside I enquirered, the price for replacing microphone if is about 1/4 the price Apple service Center is charging. I don’t know what to do. I also don’t want to get it done from outside. Help me.

Hi

Check side volume buttons & mute switch.

Go to control panel check volume slider Also check half moon DONOT disturb is not on.

Go to books download ios 11 user guide & iPhone 7 guide both are free.

If you still have a problem make an appointment at Apple store.

Cheers

Brian 🇬-1F1E7;

Was Apple able to fix problem out of warranty? I feel Apple should be responsible as this happened to me after an update. I’ve been an apple user for 5 years, would hate to say goodbye to Apple over this.

I can’t believe some apple stores aren’t covering this issue. It’s so clearly a design defect. I just took my mint condition iPhone 7 to my local Apple store and under no circumstances would they fix it. They acknowagked the issue as a “potential design issue or manufacturing defect” but wouldn’t cover it, wanted me to pay $500 to replace it. Why would I pay $509 and end up with another device that’s got the same design defect, that’s a ticking time bomb waiting to fail again?

I’m so disappointed with this level of customer service.

Same things that happened to me too. Apple should that that responsibility. Their OS update was spoiled our phone. I have went to Apple service center and I don’t have warranty so what they say they will charge 450SGD for 1 to 1 exchange. This is not fair. Phone spoiled is done by Apple. How am I have to pay extra money??? You should that that responsibility Apple.

Thanks for sharing Lyle Exact same problem for me. I went to the Markham Store North Toronto. Same deal. The specific device code did not come up says diagnostics passed. My phone is put of warranty and $406 to replace.

The guy I was dealing with I figured was a JR guy as he kept walking over to someone else to discuss. He knew the score but wouldnt admit it. Im going to contact apple directly and Cite the fact the OS killed it, and make them show me in their warranty whey they absolve themselves. when a software fix causes behaviour that damages a key component in the phone, that it could be construed as malicious upsell tactic, much like the battery issue they faced and were forced to price drop their batteries when they were seen to be forcing unnecessary upgrades. One point if I connect a bluetooth device to the phone the bluetooth can hear and send and things work. But the greyed out speaker button remains. Maybe theyll get their butts sued when an emergency happens and they owner cannot call 911 emergency services!!! what then?

I have the exact same problem. Speaker is greyd out on their report they lied and said its not but it is. I even showed it to the person who booked it in for repairs. They want to charge me for a replacement even after admitting that it is a software issue and that their hardware is faulty. Not my problem