Microphone not working on iPhone 7

I agree totally. Apple’s response is disgraceful and unethical at the best and probably a breeches of consumer law at the worst. There are now so many posts about this issue on the apple site that I had to wade through pages to find and reply to your comment. It’s all related to one product, the iPhone 7/7plus. Apple knows it has sold a faulty product or caused a problem with it’s updates but it wants the customer to bear the cost. For shame on a company with billions in unused cash stashed away in Europe. Hypocrtitical too, given the number of times the company weighs in public ally on moral and ethical issues. If this were an automotive product there would be a massive recall underway . I rarely complain when a feel i’ve Got a bad deal from a vendor but this experience and apple’s arrogant response to me and so many other of its customers is infuriating

I am also facing this issue with microphone after my phone has been replaced. Even after getting my phone replaced the same issue is occurring again. The sad part is to submit the phone again and again. Get the protective covering done everytime. Such a waste of time and money.

I have the same issue. Went thru total reset, and the Microphone actually works with Siri set up, but not once the set up is fully complete. Must be some kind of hardware / software compatibility issue. What are my options?

My iPhone 7 was working perfectly fine, that was until I updated the software from 11.3.x to 11.4.1. After doing so and receiving a phone call, I couldn't hear anybody and they couldn't hear me. Basically the speaker and the microphone had stopped working!!! Genius bar rep told me that they could only swap it out for $250! Apple needs to do something since this is their fault not mine!!! My phone is basically useless!!!!

Yupe, they’re trying to cover up with lies.

My co-worker’s iPhone 7 was replaced for free even his phone is out of warranty. And my sister’s friend also got a free replacement iPhone 7.

What the heck.

I’ll post my experiences on social medias.

Apple is so shady now. They need to correct their mistakes or their competitors (Samsung, Google) will have the advantages.

That’s a good idea. What we need is a change in culture and some pressure on Apple as they get away with too much yet still impose premium prices on their less and less competitive products. The fact that they don’t even acknowledge this apparently widespread problem and still have clients pay for fixes/replacements when their software caused the issue in the first place is too much for me. I doubt I will purchase another iphone (have been a loyal customer since iphone3) as the risk is too big.

I took my iPhone 7 for check up and Apple wanted me to pay 319USD to replace phone with same phone with limited 90 days warranty, so I bought a new iPhone 8 with $200 trade in (my phone is like new). Happy with new phone but it was either buy a new iPhone or learn Android. This will be my last time giving Apple a chance. Hope this phone holds up without any problems.

I was also offered the "option" of paying $349 to get my iPhone 7 fixed after the iOS 11 update broke my perfectly working phone. I have had an iPhone since the very first generation, over ten years now. I finally made the switch to Android, and now have a Samsung Galaxy S9. I LOVE the Samsung! Never thought I'd see the day that I switched from Apple, but after this latest horrible customer service experience and an expensive iPhone that was rendered obsolete, I am DONE.

Yeah! It's awesome! I was also really nervous - I'm a lifelong Apple user, seriously never thought I'd see the day that I would make the switch. I can't believe it took me this long to see the light... android is way better. And bonus, the employees at the store where I got the S9 did not act like self-important jerks to me when I asked questions about the product. Bye Apple!

A couple weeks ago my daughter complained about her audio not working. Today, my son’s stopped working on his too. Both have iPhone7’s and are only about 14 months old. Of course, we told them to try and figure it out themselves through the internet. When they still couldn’t get it to work I jumped in. This is ridiculous. Apple needed to get this right; and quickly.

Same problem for me, both Apple phone and store support threw the book at me. Tried to get me to buy a new phone. This forced obsolescence, I really have to question why I have invested so much in their platform.

I’ve got to wonder why this issue isn’t being publicized in the media like when Apple throttled older model phones and were shamed into providing a solution. In my view this is a far worse and more heinous act of sabotage by the iOS

I completely agree with you. The only reason I can think of that they are getting away with it is because most articles online are saying Apple will pay for the repair, in reality though this is not the case. Hopefully more attention is drawn to it and becomes an issue Apple cannot ignore.

I should also note that I've had several sessions with apple support. They start well and twice have connecting me with a specialist on the phone. In the first instance, the follow up was that they were going to follow up with me after checking with apple engineers. I received no followup. So I initiated the conversation again and eventually connected with a specialist, but after being placed on hold, they either hung up or otherwise lost the connection, and I never heard back. For some reason, none of the support cases show in my profile on the apple support site, and when I enter a support ID, it doesn't come up. I simply don't have the time and energy to continue starting over with the support group. Feels very much like the insurance scene in the movie "The Incredibles."

I'm a dedicated apple user with at least 20 apple devices in my family of 4. I'm involved in a business where we buy hundreds of apple products. However, this situation is just ridiculously unjust and frustrating.

I just started having this problem today. I went to the Genius Bar and the guy said they used to fix this for free, but not any more. It’ll be $350 for a new phone. I was too ****** to think of asking, but I bet it’s for another iPhone 7, which likely would have the same problem at some point. I might rather have a galaxy that catches fire. At least Samsung admitted their problem and fixed it.