Microphone not working on iPhone 7

Hi Diprita,

I am from Mumbai and I also had been through a similar experience, however i did not go so far. Even when I asked about an escalation mechanism, i got the same reply that person speaking on phone is the final authority.

In my experience in buying products in US, i believe that the apple customer support in US is more customer sensitive than in India. I am not sure if the customers in US are getting support for this issue outside the warranty period or is it the same treatment as to what we are getting in India.

It is true that many customers are facing this same problem, but as the customers are dispersed across the globe and not united, Apple finds it very easy to shoo them away as an individual customer. If a $1000 phone only works for 15-18 months, then this quality is not worth the premium price charged by Apple to its customers.

I am not sure, how all the customers who have reported this issue in this forum can unite and take this issue with apple as a group. Any ideas, please suggest?

Regards,

Manish

Hi,

I am also having same problem.pls don’t wast time with Apple. No use at all. Either as a group or individual result from Apple not going to change.

Better buy any other phone.

This is my view!.

Thanks

Sankar

This problem was presented on my iphone 7 today, in exactly the same way as described, which makes me understand that the problem is much more common than I could imagine, I've been searching in other sources and I know that the number of requests of this theme has grown a lot, as well as tickets to their authorized devices, noting the same problem, I am directed to Apple to make the appropriate assessments. I hope that they will take responsibility, because my device is one of my sources of work, I use it a lot and in the moment I will be without it for a few days.

I think apple as a company of the size that is, should somehow try to gradually solve the problem, or at least publicly guide what really happens, the problem is that these ads compromise the name of the company and we are here desperate to solve , I believe that the initiative is valid. I speak from Brazil

My comments keep getting deleted. My mic still doesn’t work. I can plug my phone into my car and use it to talk and use it to make videos where you can hear me. I tried my ear phones and it don’t work. You can’t hear from the earphones but you can unplug it and hear sound. Very frustrating I can’t use my phone to talk unless I go to my car to plug it in. I’ve done a reset to my phone fully and it didn’t work. I didn’t want to upgrade yet and I don’t want to pay for a replacement especially if the issue is going to occur again. I’m seriously thinking of switching to Samsung.

I find it crazy how my email allows me to see what people comment and then when you click on discussion it is gone. They’ve deleted two of mine already. I guess they don’t like being trashed online. It’d be nice if they fixed their mistake!! After some searching, maaaany people are having this issue so to **** me it’s a hardware issue doesn’t seem right. I have my phone with a cover and all, still in mint condition, and for what? Can’t even get it replaced.

So sad. After reading all these posts in here I can say this will be my last Apple product. Now I know for sure my iPhone 7 is going to die in near future.

What happens if I update past 11.4 (the mic is working fine with 11.4)? Or not updating at all? The mic is going to die no matter you update or not?

Thanks!

It’s hard to say. My mic stopped working when I updated to 11.4.

It’s very possible that all iPhone 7’s will eventually develop this issue. I think Apple is just playing the waiting game so they don’t have to repair most of them.

My mic died slowly at one day stopped working. I reboot it one time, and it starts working again after 10-15 mins ended one more time, but the reboot did not help now. I did network settings reset, and the iPhone starts working again for 15 mins and after that stopped forever. Either reboot, reset, delete all data helps now. I think this arrogance playing the waiting game is very disappointing for such a company like apple.

This is for iPhone 8. It seems like it’s very risk to buy these devices for people like me who don’t have access to these Apple ‘Genius.’

https://www.apple.com/support/iphone-8-logic-board-replacement-program/

I have the same problem. I have bought iPhones for my family since iphone came out and I think it’s time to switch to Samsung. It was after their update the speaker quit. And they’re not owning up to it.

I can plug my phone into my car and I’m able to use my phone. I can’t use the ear phones though because I tried plugging those in to use my phone but it didn’t work. It’s really inconvenient to have to run to the car to answer phone calls or to make them. I’m thinking of switching too. I’ve talked to multiple Apple support people and no help. They act like this isn’t an issue but apparently it is. They need to acknowledge it!

Same problem occur to me... and the excuses are... Hardware...

After downloading the last software version it stop working at all... it is frustrating... does somebody know if there is going to be a new release of the software to fix it or not?

I'm having the same problem, but I've been told it only applies to certain model numbers. Mine is A1778. Apparently that is not one of the ones that Apple thinks this problem is affecting, so they won't replace mine or fix it. Although I know many Apple products, this is my first iphone. I'm leaning towards going back to android.

Microphone not working on iPhone 7