Microphone not working on iPhone 7

Same issue here, after updating to 12.1, my phone is not a phone anymore. After reading here, apparently it affects lots of iphone 7 users. Have tried all the ways mentioned above, no solution. I am also a Apple customer from iPhone 3, is it time to leave?

I just started having the same issue with my iPhone 7 I’ve had for about 2 years now. I’ve never had this issue and 3 or so days ago I tried to call a family member and it wouldn’t go through. Voice memo says “audio device not found.” It also takes an incredibly long time to restart. I took to the Apple Store and they didn’t even run any tests. As soon as I told them the issues I was having they told me it would need to be replaced and it would be $300 out of pocket. I went to my carrier and they couldn’t help me either. I’ve called Apple Support and I’ve DM’d them over Twitter all night. Basically they’ve just told me there’s nothing they can do. It’s incredibly frustrating when they’re the source of the issue of tell you you’re going to have to pay to replace it. I’ve been a loyal Apple customer for years and this is definitely making me reconsider.

Exact same thing happened to me with exact same response. I told the rep that this is no different than a lemon car. The only help he gave me was that I can use blue tooth. So, I guess I have to sit in my car to make any calls on the car blue tooth. Same price quoted and I also said that this is the last apple phone I buy.

As of November, this issue still happens to apple users. It happened to my phone, out of the blue it has the exact symptoms here described. Greyed speaker button, no sound coming in or out. Unable to voice record or video record with sound. Have been loyal customer for years. But after reading how apple chooses to ignore this major hazard, by placing the blame on its loyal customers, I will be going for Androids or Google. And “word of mouth” will be implemented heavily.

Same issue after updating to IOS 12, mic stopped working. cant record audio messages or make calls. Speaker button greyed in! When I go into audio messages to record I get "No Audio Devises Found"! Found articles on several sights that the problem appeared back in may and apple had a free replacement program that they ended in July 2018. The replacement will now cost you 320 USD! to get the same phone with a 90 day warranty.

https://appleinsider.com/articles/18/05/04/apple-says-mic-problem-affecting-some-iphone-7-models-with-ios-113-or-later

https://www.idownloadblog.com/2018/07/17/speaker-repair-iphone-7/

I got my iPhone 7 fixed.

Firstly, it’s a hardware issue (no prob if you don’t want to accept). Whether you update to latest IOS or go back to previous versions, nothing will work!

Here’s what will: Replace your iPhone’s “Sound IC”. Now I am in Pakistan, so I got it fixed from a local technician for less $50.

Don’t wait for an “UPDATE” that will magically fix your iPhone, there won’t be any!

I have the same problem back in august. I was on my trip to Orlando and when i pull my phone out i could not video anything. Next thing I know is it couldnt even make phone call. My trip was ruined because I could not film my momments. After the incident,aling with the faulty mic, the phone takes more thAn 10 mins to reboot . I didnt bother to try to reach Apple because I have been reading the comments and have seen no good out of it.

Well! I did a heck of a lot of research on this tonight. Hours. I had an iphone 7 in my cart ready to buy. I have decided not to buy it. I headed over to ebay and am either buying a used iphone 6s (I had good luck with them but they are getting really old now) or a google pixel 1st gen to get me by. My very old iphone is now dying and I need a phone-even a temporary used one.

I ran into an article that interviewed 2 experts in the phone repair business. They did say this is ultimately a hardware issue, yes. Due to a design 'flaw' as they stated it is, the connections to the audio IC are prone to separating or breaking. This is either due to drops as someone earlier stated, tho they could have happened a long time back. It could also be due to phone bending, such as carrying it your pockets. Although a break may not occur right away due to a drop or bending, it of course weakens the connections breaks that little trail along the board underneath the chip (dont know what they are called sorry lol). Over time and continued use, they eventually break. One of the 'experts' also stated that while a software update could cause this issue, it was correctly called out again by another poster here, that the heat generated by updates (remember how hot the phone gets when updating) can also generate enough heat to deliver the final fatal blow to the connections by expanding them and of course, causing a break. This also lends credibility to those saying Apple started to do the right thing, but eventually withdrew once most care programs and warranties started expiring, knowing these issues were coming and were going to get much worse-and boy have they. With warranty or care plans expired, they could demand a fee to fix or tell you to buy a new phone-you're out of coverage.

I am a long time Apple customer. Let me say, I recently had a very disheartening unrelated complaint last year over, of all things, an iTunes pre-order. Something went crazy and when the time came for the release, iTunes kept telling me it wasn't time yet. Due to the way this particular release was done, in increments with billing, I had paid for the entire album with the charges for the early release tracks... They put me through heck for 2 weeks over that issue-having me delete, reinstall iTunes, reboot my computer, send screen shots. Eventually they gave me a refund of $2... the cost of the release was already covered, but there were 9 more tracks, which I was forced to buy ala carte (no finish my album there!). So I had to pay double - sound familiar? Only had 2 issues in the past-way back in the day. Then we had a 1st gen ipad that went berzerk. Took it to Apple Store, and they replaced on the spot. Before that, had purchased an ipod shuffle that also went berzerk. They actually sent us a replacement "overnight" along with a return FedEx envelope to send them back the old one! THAT was customer service. And that is why we have been with them for so long.

I am so saddened to see whats happened since Mr. Jobs passing. Battery issues (several!), touch disease issues, and this with the iPhone 7 and many others - and Apple dragging their feet, denying responsibility.... This scared me right out of a purchase of a new iPhone 7. Thinking back to my experience last year, and reading what you all have been through for what is definitely a design flaw, I just couldn't justify taking the risk, and I am not able to afford an 8 or X right now.

I guess we all have decisions to make. I am going to wish everyone luck and go back to deciding which used phone to buy. I just thought I'd be long winded and relay my findings. So if you don't want to buy a new phone or pay for repairs, it is said you are most likely on borrowed time with your iphone 7.

Updated to iOS 11.3 never boot to home screen. Given to Apple service center they are also unable to do anything of phone asking heavy amount for replacement phone

I took it back and installed iOS 11.4 and I was able to boot to home screen but microphone disabled not working

Apple pathetic should take responsibility for their curse of iOS 11.3 Apple lost their one more customer for life and will be increasing the number

Apple is now been money minded only earlier it was better very disappointing running far from their responsibility

I took mine to an authorized service provider. Without doing anything, they said I need to replace the phone and will cost me 399€. Of course I didn’t do that because new iPhone 7 in Finland costs about 450€. I decided to contact Apple anyways. Like always they were very professional and really helpful. So they said even though my warranty is long over (25 months old phone), under Finnish consumer law, these type of problem which is obviously manufacturing issues, need to be fixed for free. They asked me to take it back to service provider and ask for the consumer law process. So I did. The phone has been there for a week now and I have t heard anything from them. But most likely my phone will be replaced for free. And if they decide for any B.S reason not to change it, I will contact the consumer protection agency and see what they have to say. You guys better look into law as well.

Consumer laws not that effective in India. Will have to use the defective iPhone 7 plus with bluetooth headset, unless I spend money again to buy a new phone. If Apple does not pay attention to customer complaints, it would be soon that even customers treat Apple the same way by not giving them repeat business.

Just had this problem occur on my daughter's iPhone 7. The local Apple store were not interested at all. They gave me 2 options, £309 for a new 7 (with, one assumes, the exact same fault) or £220 trade in on a new phone. I spent half an hour with the team leader trying to understand why Apple are not more interested in its existing customers, particularly as I know Apple has covered the costs of this repair in the past. Not surprisingly he only had the corporate lines to respond with including out of warranty, semantics relating to a fault or design flaw and recourse to the ombudsmen if I wanted to complain! Very frustrating and as a long term Apple customer with 15 current devices in the house, I'm seriously considering whether Apple will get any more of my hard-earned cash! Who in the Apple organisation is interested in post-sales customer experience?

Apple changed my defected iPhone with for free. Earlier I posted a explaining the process which I went through. Following Finnish consumer’s law, Electronic devices need to last at least three years. If the defect is from manufacturing that is. Nonetheless, I was very surprised that Apple guarantees their phones for one year. Why so short? I’m glad that Finnish laws protecs me from enterprise greed and the evil of business. But then again it is us the consumers who feed this cycle. 850€ for a phone which has no guarantee to work more than 12 months is nuts!

My phone just started doing this after the latest update. Went to the apple store and they said it’s a hardware issue but there is nothing they can do about it because not enough people have come forward with the issue. 😡😡 I’ve been an apple customer forever and I definitely expect better customer service than this!

My iPhone 7 has the same problem. Took it to Genius Bar. It is costing me $319 to repair with Genius Bar.

This is my second phone in a row that is failing within 2 years of purchase. Previous phone 6 had touch disease.