Microphone not working on iPhone 7

Mine is the same way and called apple support but they was no help all they want is more money to repair the problem and i tried telling them its software/firmware glitch and i researched the above problem and apple does know about the problems with mic after updating ios and they still will not do anything about it, time to switch to their compe

Same here... updated to 11.4 and it broke my microphone. Save your time folks, Apple will not help you. I spent probably 4 hours on the phone and chat trying to get this resolved and they all referred back to the Apple store. I finally had the courage to visit a store and as expected they wanted to charge me for their mistake. It’s unreal how a company with so much money can treat its customers with such disrespect.

Mine has also been impacted today - 1hr on the phone to apple who just point blank refused to fix or replace.......

How can they be ignoring all of us???

I couldn’t even get an email address to complain to - was just told to use the Apple.com/feedback link

My feedback is that I won’t buy another Apple product unless they sort this out.

For what it’s worth

https://www.cultofmac.com/570285/loop-disease-apple-iphone-7-speaker-problems/

https://motherboard.vice.com/en_us/article/8xem8x/iphone-7-grayed-out-speaker-lo op-disease-boot-loop-hangs-on-apple-logo

A member named hbgeorge posted this and his post was deleted right away: "Got the problem resoved thru apple support and b replacing the phone"

Is Apple trying to hide this so people don't start asking for similar treatment. What a shame Apple is doing this. I feel like I'm dealing with a cartel not a reputable company.

By the way, I received an email with that post because I'm following this thread. This is how I was able to see it.

It's really sad that all these people have the same problem and there has been no solution. For a company where my family and I spend so much money on every year, with ipads, laptops, and phones (more than 8 devices in my home) it's sad that they can't own up to a hardware issue. How is it that a phone you pay over $700 for does not last two years? I spent all day today trying to "diagnose" this issue with both a Bar Genius and apple care support, and I am left with the choice to pay another $350 for a phone that might not last me another two years.

Was planning on upgrading, but if they act like this with a phone that is $700, should I expect an iphone X to last me also less than a year when you pay over $1000?

I was/am having this same exact problem. I purchased a new iphone7 replacement 15 days ago for $319.... my replacement, new iphone7 is now doing this as of three days ago and so once again, I’m unable to make or receive phone calls. Driving 2 hours to nearest Apple store tonight, hoping my replacement phone is under warranty. I can’t believe the replacement phone did the EXACT same thing within 14 days of owning it....,,

I have this same problem. It got worse after the Genius Bar reset it to back to factory specs. Even though it is a well documented issue across the internet as "loop disease". Apple will not do anything for you.

Makes you wonder why we buy a premium product and expect that it should last more then 22 months. Up until now Apple is not recognizing this as the design/manufacturing defect it really is. Only solution is to get a replacement for $350 or find a third party repair shop. If you are lucky enough to have one of these in your area I read they are charging about a $100.

Way to go Apple - stick your head in the sand and ignore your customers!

I did not expect this from a company known for its customer service. This is not just a manufacturer defect, this is a known defect caused by an update that they continue to send to customers without warning. If I had known I would have not updated my phone and it would be fine. Its in their capacity to send out a press release and even better a text to all users but they don't want the bad publicity. They would rather I give them the 300 dollars I was going to put into my kids college fund.

If Tim Cook ripped my phone out of my hand and threw it against the wall he'd be liable to replace. If apple sends me an update that they know could break my phone, they are liable to replace it.

I am sure there is an ambitious attorney out there that would like a good crack a class action lawsuit. This seems like a good candidate.

Only if the community members in this forum unite and take this issue collectively with Apple by social media, it might help as Apple will not listen to individual buyers, it's nothing for them, but if they see a group of people collectively approaching to them, they would think twice before turning them down.

Any Idea how can we raise our voice collectively on social media to make Apple listen to this issue and offer a free repair or a replacement for out of warranty devices?

@ manish1380, how about

-create a community on Facebook

-whoever with the same problem can join

-After we have enough people, we’ll bring it Apple

???

We cannot depend on Apple Support Community, they deleted our post, let marketers trolled us. Same goes for MacRumors.

A community that us victims create & monitor is better.

It would be better to create a name specific to this issue and not a generic apple community.

How about name as "iPhone 7 Microphone Failures" (and in the description we can write that this group is created for all the users who have iPhone 7 or 7 Plus and who have been affected with the Microphone not working issue and would like to take this up with Apple for this hardware failure)

#iPhone7MicrophoneFailure - for twitter

what say?

This is good progress. I will definitely join such a group. This issue also needs to be brought to the attention of the press, like the battery thing was. That’s the main problem with this issue as I see it. In the latter case there was a lot of publicity around it. It was reported repeatedly in various publications and Apple was stung into addressing the issue. Other then Mac Rumours and a couple of threads on This site I have not seen this issue brought to the fore apart from an attempt to blame it on hardware issues. As somebody earlier said Apple has only had to deal with and pick off individuals one at a time. Thus they have been eschewing ethical and moral behaviour and probably skirting consumer law as well in half a dozen countries

Experiencing the exact same problem. After hours on hold with Apple support, told it was hardware - microphone - that needed replaced.

Very disappointed with the poor support for fix/replacement given how many other users are experiencing the same problem.

Apple... what happened to producing a quality product that you would stand behind?

After over 10 years of being a loyal Apple customer, I am EXTREMELY disappointed. Shame on you for producing a product with know defects and not providing a fix. Shame on you.

i’ve had the same problem, my i phone 7 plus just refuses to accept anything that uses microphone, i can’t even record voice memos, get audio through my videos, snapchat, calls don’t get heard and they can’t hear me, i use siri because the button doesn’t click since there is “no microphone available”. it’s gotten to the point where i have to use my airpods for everything and even then i don’t get any microphone access to my videos or snapchat, whenever i click the microphone on the keyboard it immediately stops recording. i’m hoping this is a software issue and gets resolved real soon