iTunes stuck on "Reading photos from Pictures"

Running latest iTunes (12.7.4) on a Windows 10 PC.


Trying to sync iPhone X (on iOS 11.3).


For some reason it just started hanging during sync stage 4 *reading photos from pictures".


Library has ~ 16,000 pictures and videos.


Was working fine previously.


Anyone else have this issue, or a solution?


Much thanks!

Posted on Apr 4, 2018 3:40 PM

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Question marked as Top-ranking reply

Posted on May 29, 2018 4:54 PM

I was one of the first posters on this thread, and I am very happy to report that, after updating my IOS (IPhone 8) to 11.4 today, and updating ITunes to version 12.7.5.9 (released today), syncing my 4800 photos locally (not ICloud) through ITunes took just over 5 SECONDS. I have synced three times, just to verify, and subsequent syncs were essentially instantaneous.


I made NO other changes to my Windows 10 system, except to install these two updates from Apple. I am going to pronounce the issue resolved, at least for me.


Looks like Apple was listening after all. I just wish the tech support people knew more about what was going on in development. My experience with Apple Customer support throughout this process was essentially useless, right up to them replacing my PHONE for what was ultimately what we all knew.....a software bug in either IOS or ITunes.

277 replies

Jul 2, 2018 7:38 AM in response to meganfromwaterford

I posted in the chat in May and I did all the things everyone suggested, and nothing worked for me. It's still not working. I used an old version of iTunes and that worked. When everyone said the newer version fixed this problem, I updated to the newest iTunes and it didn't work for me. I can't even let it run overnight like someone suggested because it goes through the process and then just stops like it was updated but no new pictures go on to my phone. It actually erased two albums for me. I also did a total erase of my phone and restored it and that worked, but I couldn't add any more photos to the album, plus when I was transferring the photos, iTunes wouldn't copy all at once. I had to run iTunes for a few days to get all the photos on. It kept stopping. So everyone has been very helpful on this thread, but it didn't work for me. I hope it works for you.

Jul 22, 2018 9:01 AM in response to Ebert68

Hi Mark. It isn't fixed for me. I upgraded to the new iTunes after downgrading to fix the situation and it didn't work at all. When I get time I want to downgrade again, but unfortunately,I have to remember everything I added to iTunes as far as music when I downgrade because going backwards doesn't give you the most up-to-date music you added. It's very frustrating. Wish this would get fixed.

Aug 13, 2018 8:22 PM in response to wholzgruber

What you have detailed is not workable? Step 1, I have it in place already. Step 2, My computer is original Windows 10 can't change to photo viewer. Step 3 and 4, they are already in place.

I thought I resolved the issue with Apple Support. But, now I find that my iPad Air will not add new photos through iTunes. Deleting a photo folder from iPad then syncing it back from PC through iTunes, resulted in an empty shell. What happened, I noticed, is the iTunes NO LONGER gets STUCK on "Reading photos from computer", it proceeds to Step 5 "Preparing to copy items", then it waits and exits abruptly without counting down the number of items to be copied. In other words, iTunes is unable to copy photos to the device at the very last of the last step. I find my other iDevices are having the same problem.

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iTunes stuck on "Reading photos from Pictures"

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