why is almost every important discussion closed?

Why does almost every post i find on Apple's discussion forums say "Looks like no one's replied in a while. To start the conversation again, simply ask a new question." and a padlock symbol???


i must find about 40 threads a week i wish to comment on... but it seems all posts are locked

Is this a way of stopping threads from appearing that many people have the same problem?

Or does Apple think its best to have 5000 threads all asking the same question because the original question is locked?

Below; My Most Hated Image

User uploaded file

for example, double movies appearing in itunes, does not have one ongoing problem solving discussion... it has a mass of duplicate posted questions instead, due to threads being closed if nobody comments for 5 minutes/day/year or whatever (the time limit to close a thread seems very short indeed... but not sure how many days till a thread is closed because "Looks like no one's replied in a while"


Looks like no one's replied in a while to almost every post on these discussions..

Maybe Apple want us to spam the forum with 500 x the same question?

if not, whyu keep closing threads?

Oh i know! its to stop people seeing that the problem is happening to the majority, not the minority.


I mean 500 posts with two replies about double content in iTunes doesnt look as bad as one threaD WITH 3000 answers does it?


Stop closing threads Apple! just because nobody replied in a while does not mean the thread is not still valid, and people may wish to comment and add new info


there is nothing more frustrating than finding a forum thread you are dying to answer.. and cant, because it is locked!

= Apple

iMac, Mac OS X (10.7.5), 27 inch 2014 iMac 24 GB Ram 1TB

Posted on Apr 4, 2018 8:51 PM

Reply

Similar questions

14 replies

Apr 5, 2018 9:20 AM in response to nwonogo

The problem arises when the revived topic is no longer relevant to current situations.


i.e software changes, methods of doing things change.. solutions in the topic may no longer apply to current issues etc...


When a topic has not been touched for 45 days I believe was the time frame, it can be closed and a new one opened.


It also makes it easier for people to get answers relevant to their own situation. Most revivals of topics are caused by posts which are neither related to the original topic, nor are resolved by the suggestions in the follow up posts, so have really no business being in the same topic.



If a topic has been marked as solved and has not been touched in 45 days, its safe to say the issue is covered.


If any further discussion is required about it, and then starting a new topic linked to the older closed one is a better strategy.


This was debated back and forth extensively. 5, 10 year old topics were getting revived with nonsense. topics that had been dormant for several months getting brought back with unrelated questions, or simply to berate a post because the answer which may have been correct at the time is no longer functional.


Things advance pretty fast, and solutions may no longer apply. So having a topic opened that no longer offers the correct solution is just confusing.


Also if its older than 45 days and nobody has come back to comment on it or ask anything new, how is adding to it going to benefit anyone? Your basically posting to a thread nobody is likely to see, or come back for if all involved parties have been satisfied. Better to start your own thread, link to the old one if necessary and start a new discussion that will get viewed, and will get answered with fresh posts.

Apr 5, 2018 9:20 AM in response to nwonogo

On the one side people were saying threads started 3 years ago may come up in a search and somebody adds onto it, but hardware and software may have changed a lot so somebody saying today about a previous post, "No, X doesn't work," may be completely wrong because when the first post was made X might have been the solution. Better to keep threads on a current basis.


On the other side, people may still run old hardware and software (kind of contrary to Apple's doctrine of only using the latest and greatest). Maybe a 3 year old topic is still relevant to that person and it does make sense to add to the flow. In the same camp are those who would prefer to keep dozens of "me too" repeat questions all bundled into megatopics and not see a hundred new topics because the me too crowd were shut out of older topics where they could cluster.


This determines the "gods" --> Apple Support Communities Use Agreement - https://discussions.apple.com/docs/DOC-5952

Apr 5, 2018 9:10 AM in response to IdrisSeabright

and which God made that conclusion?

Patience is a virtue, and most conversations go silent for a while, before continuing.

Who decides whether ten minutes, half an hour, 30 days, or half a year is the criteria for a discusssion as being 'No Longer Useful'? And don't you think the fact that the same questions get re-asked repeatedly, proves that the 30 day assumption and rule, is an erroneous calculation. If not, we wouldn't have so many repeat questions and issues posted on the discussion forums. But we do. The proof is in the pudding. I would say 6 months to a year would be a fair time to allow discussions to be revived. i once owned a forum with 3000 members, and some discussions were revived after 3 years and became hot topics again!. I learned then never to program my forum software to close discussions or comments on posts that are older than Noah's Ark, because you never know when the topic is going to become a revived issue

Apr 5, 2018 9:58 AM in response to IdrisSeabright

IdrisSeabright wrote:


Phil0124 wrote:


or simply to berate a post because the answer which may have been correct at the time is no longer functional.

Or, my favorite, to criticize the tone of someone who had answered years before.

Indeed. 😕


IdrisSeabright wrote:


Limnos wrote:



On the other side, people may still run old hardware and software (kind of contrary to Apple's doctrine of only using the latest and greatest). Maybe a 3 year old topic is still relevant to that person and it does make sense to add to the flow.

In which case, it's pretty simple to link to the previous thread.

Yes. What's so wrong with a creating a new thread? If a particular topic relates to your issue, but somehow does not solve it for whatever reason, why is linking to it in a new post a bad thing?


In the case of very old topics, posters may not be active around here any more, or not be inclined to return to such an old thread. It's always better to create a new one that will be seen a by everyone, and be more likely to get an answer directly addressing the issue.

Apr 5, 2018 10:05 AM in response to Phil0124

Phil0124 wrote:


😕


IdrisSeabright wrote:


Limnos wrote:



On the other side, people may still run old hardware and software (kind of contrary to Apple's doctrine of only using the latest and greatest). Maybe a 3 year old topic is still relevant to that person and it does make sense to add to the flow.

In which case, it's pretty simple to link to the previous thread.

Yes. What's so wrong with a creating a new thread? If a particular topic relates to your issue, but somehow does not solve it for whatever reason, why is linking to it in a new post a bad thing?


In the case of very old topics, posters may not be active around here any more, or not be inclined to return to such an old thread. It's always better to create a new one that will be seen a by everyone, and be more likely to get an answer directly addressing the issue.

There are people who have a strong sense of digital tidyness. They want to remove recents from Apple Maps, close out their apps on their iPhone. I suspect they also don't like the idea of having multiple threads about one subject. But, the reality is, even if you left every thread ever created open, people would still create new ones on subjects that already existed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

why is almost every important discussion closed?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.