iPhone speaker greyed out

Hi there,

My iphone 7plus has the same problem after updating to 11.3 last week.

I connected my phone to Bluetooth earphone once, and after that my phone cannot make any calls. The speaker option is grey and cannot hear any sound.

Music and videos are fine through the speaker.

Voice memo not working.(red record button grey out)

I can only make calls through Bluetooth earphone connected now.

I was finally able to get a genius bar appointment yesterday after hours of sitting on the phone with apple support. When I got there, apple had me update my phone to 11.3.1 but it still didn't fix the issue. They said since my phone was a couple months past the 2 year warranty there was nothing they could do and I would have to pay $320 to replace my phone. They said that the 11.3 update "triggered something in my phone that was previously there" which caused all of these issues to come up at once????? I am extremely unhappy with how Apple handled this as it is obviously a software issue on their end. After being an loyal apple user for 8+ years I can now say that I will be getting my phones and laptops from a different provider from now on 🙂

[Problem Solved]

Dear all!

If you are having the same problem as disscussed above, please find a professional iPhone repair store and ask them to check the audio IC, it’s a tiny little chip on the mother board.

I got my iPhone 7 Plus audio IC replaced today for ¥400 (around US$60), and the problem is solved! All phone functions back to normal, phone calls normal, voice memo working, etc.

Tips: If your phone is still under warranty, please search help from Apple Store. If not, get the audio IC checked, and most likely it will work for you as well.

Again, this is not a software problem, it’s the hardware issue, another new update won’t fix it!

1. If you previously connected your Bluetooth accessory to your iOS device, unpair the accessory, put it back in discovery mode, then try to pair and connect it again.
2. If you can pair your accessory with some devices but not your iOS device, unpair the accessory from your other devices. Then try to pair with your iOS device again.
3. Check with the accessory manufacturer to make sure that your accessory supports your iOS device.
4. If you still have any of these issues, contact Apple Support:
   • You can’t turn on Bluetooth or the setting is grayed out.
   • You can’t connect any Bluetooth accessories with your device.
   • The accessory manufacturer confirmed that your accessory is working correctly.

I am having this same issue. At one point, I was able to get a call through and was able to have a conversation with somebody for about a miniute before it went silent again. Otherwise, there is complete silence on both ends during incoming and outgoing calls. And the iPhone speaker is greyed out. I just installed the new update two days ago. If that’s the issue, I hope Apple can fix it soon!

I have the exact issue and it has happened to my first phone and a replacement device. Very frustrating as i use voice memos quite often and they also dont work now. Hopefully 11.3.1 comes out quickly with a fix!

It's not just that, so in addition, your microphone and proximity sensor won't work too, it's this not a hardware problem but software and it's got everything to do with that so call new update release.

Even I am facing the same issue after updating iOS 11.3.1 since yesterday.

It seems there is a bug in the software update that is causing this problem.

I am not able to hear audio from earpiece or speaker while making calls. Even the microphone is not working. However when I connect my AirPods I am able to listen to calls.

I am going to log a complaint with Apple Support and see how it goes. My iPhone 7 is just 18 months old but I have not taken extended warranty. Wonder how to Apple will fix it.

I have tried reset my phone but doesn’t work.

my phone is currently experiencing this problem. It’s not connected to headset, bluetooth or any devices. The person on the other line cannot hear me and I cannot hear anything from the other line as well. What can I do?

According to the reps at the genius bar I spoke with at the store in Austin, TX - they see 2 to 3 affected customers per day with this issue. Apparently the affected percentage isn't high enough of an impact for them to issue a "program" for replacements but they said I can check this page to see if it becomes a program. Exchange + Repair Extension Programs - Apple Support

I'm not sure if my problem is due to the update of ios 13.3 because I have automatic phone updates. However, in fact, the release date corresponds to the beginning of the problems. This could be the cause. Unfortunately apple does not recognize this as its problem caused by the update. What you can do is write on all the support sites and consumer associations. Both in English and in your native language.

Ask friends who have had the same problem to make themselves heard on the forums, but above all write on the apple feedback site https://www.apple.com/feedback/iphone.html

and specify the problem. The more we make ourselves heard, the more apple will be forced to remedy.

Definitely a serious problem that apple cannot underestimate. Write to the support and ask to write and complain to those who are in the same condition.

I recently experienced this issue as well. It started out that I couldn't hear my callers, and my callers couldn't hear me and then I lost all functionality to make/accept calls and my callers were expressing that my phone was going straight to voicemail.

I followed the steps in this article: https://support.apple.com/en-us/HT204027

I turned airplane mode on/off and that solved the issue of not being able to make/accept calls, but I was still unable to hear my callers and vice versa. I tried most of the steps outlined in this article, but the step that worked for me was resetting my network settings.

I hope this helps!