iPhone speaker greyed out

[Problem Solved]

Dear all!

If you are having the same problem as disscussed above, please find a professional iPhone repair store and ask them to check the audio IC, it’s a tiny little chip on the mother board.

I got my iPhone 7 Plus audio IC replaced today for ¥400 (around US$60), and the problem is solved! All phone functions back to normal, phone calls normal, voice memo working, etc.

Tips: If your phone is still under warranty, please search help from Apple Store. If not, get the audio IC checked, and most likely it will work for you as well.

Again, this is not a software problem, it’s the hardware issue, another new update won’t fix it!

Hi LeoCal,

My phone had the same issue - despite what Apple say it is is a repairable issue. Take it to an independent mobile repair shop. It’s a hardware problem with the audio IC that can be repaired. Mine cost £40 and is now as good as new!

This exact problem happened to me this past weekend (5/20/18), after updating my iOS.

I made a genius appointment at the store and the guy that helped me was already aware of this issue. Apple are replacing phones that have this problem, no questions asked. I'm way over my two year warranty and walked out with a working phone after 30 mins.

Yes, I even went to the Apple store and showed them this forum. If you don’t have visible damage to your phone and no water damage, you should get it fixed or replaced for free. They told me is known hardware issue on some models. Best luck!

This is covered in this thread. To summarize: Audio chip on logic board is no longer making good connection. Your options:

1) Pay Apple for out of warranty repair, $350.

2) Trade-in phone for new phone, iPhone 8, XR, XS, etc. Apple will give you $300 trade in for your broken iPhone.

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Note: I am not affiliated with this company, I just found them by googling iPhone loop disease

4) ***

[Edited by Host]

I had said that last year here. It is hardware issue and there are no easy fix beside take it apart then re-soldering the audio IC. It is due to the QC issues or audio IC at the weak spot location. You can temporarily fix by pressing the lower right or using ice pack while restarting. It is matters to last for minutes, hours or days.

I had the same problem and solved it easily with soft reset.

With the screen of your iPhone XS or XR off do this:

1. Press Volume Up, then release that button
2. Press Volume Down, then release that button
3. Press and hold down the Power / Lock button on the right side of iPhone XS Max, iPhone XS, iPhone XR
4. Keep holding the Power / Lock button until you see an  Apple logo appear on the display of iPhone XS Max, iPhone XS, or iPhone Xr

This only worked temporarily. I had tried resetting as new iPhone without iCloud and did not have success. Other apps also became very buggy. Voice memo, camera app in text messages, and other apps.

Just updated to iOS13.3.1 and so far everything is back to normal again. Something was buggy with iOS13.3 and the iPhone 7's.

Try this:

https://support.apple.com/en-us/HT201263

it worked on my iPhone 7 Plus. I knew it was a software issue!

There is no use my friend they know well enough what is causing that audio issue, they do all of that just to buy time, as this is a hardware problem, best case they’ll take your phone off you and hand you a replacement so make sure you’ve got you backup before you go there, I fixed two of them yesterday 7 and a 7plus both with no audio sound, microphone or proximity, it’s the audio Chip, in my opinion Apple should take responsibility of this because just like the 6 and the 6plus have this special problem commonly known as the TOUCH DISEASE, it’s the exact problem that the 7 and 7plus have as well and soon it’s going to be very common and I believe their solution will be a 5 year program to fix it or replace your device just like they’ve done now with the 6plus’s

....and then the proximity sensor began glitching and my phone would go black randomly while on YouTube or just scrolling through fb. After that the mic was completely unusable no voice during phone calls, no voice memos, no voice text, no Siri. Then shortly after that the headphones jack wouldn’t let you play music outload with your phone on the charger then it wouldn’t play music through headphones a day later. After researching and going into a couple different stores I will either need to get my audio IC chip replaced or completely replace or upgrade my iphone. (I kinda think Apple is throughing glitches into old phones so that people will upgrade)

This happened to me as well. It is an issue with the most recent update and they're aware of the issue. After spending an hour on the phone with apple support (where they tried to insist it was a hardware problem) they eventually instructed me to get a genius bar appointment. WHICH THERE AREN'T ANY AVAILABLE FOR AT LEAST A WEEK (which is a huge problem in my opinion). So I had to go yesterday and try to get a walk in. 4 hours later I walked out with a new phone.

unfortunately they said the engineers are aware of the problem but there isn't a new update and you're going to have to replace your phone. But you won't pay for it at least.

My wife’s phone had this problem. We brought it into Apple store and within 20 minutes, we walked out with a new one. She didn’t have Apple care. The technician said they have had so many problems with this that starting fresh is the only option.

PROBLEM SLOVED!!!!!!!!

I experienced the same issues greyed out speaker I couldn’t hear my calls the person on the other end couldn’t hear me (very inconvenient & unsafe) however Siri wouldn’t work & my music would play through headphones long story short

I read in a different forum Too reset phone 5 times and it should work fine .OK. I tried this step after trying every else that failed & it worked for me !! It took for my phone to

complet die . Once powered on I made a call no greyed out speaker , I could hear my call fine and Siri worked and music played through headphones!! Sorry so long but I feel like this could help someone like it did for me :)

My wife's 7plus is now having this problem. It is being called the "Loop disease". I took her phone into Apple store and they want $350 to repair this. This is a known problem and is similar to the problem with the baseband chip. Basically, fatigue causes the balls (connections) on the audio IC to disconnect from the PCB (printed circuit board).

This one has class action lawsuit written all over it.