iPhone speaker greyed out

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My iPhone speaker is grayed out. Can’t hear anyone. They can’t hear me. Calls drop, but do hear voicemails

Starting cls actshin need you all to sign Plse

this need to be fix by apple give us all new phone or repair free !!

Did you have a warranty still?

Same here. Did the update and now audio button greyed out, can't hear anything!

My phone has been doing the same thing. Started soon after the last update.

Speaker on screen is grayed out

Hi guys, Apple replaced my out of guaranty phone for free, making the story short, they told me there is a HW issue with some microphone/speakers that started to show up on 11.3. The only thing they did was run the diagnostics and double check the phone didn't have any kind of physical or water damage, as it is a faulty component, it was replaced by a new phone for free.

One thing to keep in mind is that sometimes updates reveal hardware problems. When an update is applied, it evaluates the hardware at the same time. That isn't to say that at some future point Apple might grant some exceptions on the issue - that's a wait and see. But what the update did is reveal a preexisting issue.

Having the same problem since yesterday, version 12.1 (16B92),

Speaker icon is always grayed out when making calls or receiving calls, works good with Bluetooth devices.

Memo doesn't work, it says "No audio Device available" , when checking Sounds & Haptics the sounds is good.

All setting are good, phone came from Apple 3 weeks ago, no damage no water, phone is protected with Otterbox cover.

Reading on line it seems Apple is having a huge problem and they are not owning it.

What's good is a "smart phone" if you can't actually use it as a phone...it's main purpose.

Apple please help, and do not send us standing in long lines and wasting hours.

I had the same problem I followed all the dianogstics. It all started after I updated. Still didn’t resolve the problem, and when I opened voice memo it said no audio recording device is detected. I went to the apple store and they charged me 320+ tax for the out of warranty replacement. I bought the iPhone in September of 2016. The tech stated that the motherboard probably has issues and since it’s out of warranty it would have to be replaced at the cost. And now I see that the problem is not with just my phone. Forced to pay for the same phone and will probably happen again.

I chatted with a senior advisor at apple and they are in full denial of the situation regarding the grayed-out speaker problem. I also spoke to a couple of independent iPhone repair shops and they are all aware of this same iPhone7 problem. Also, I was told by someone who sells phones at a major carrier, that they see that problem with the 7 but regardless, the iPhone is still a much better quality phone than any of the Android phones sold which all have problems. For apple, it is a problem but not a big enough problem to fix. You can fix or buy a new phone. I opted for a new phone and will fix this one ($90) and keep as a back up for when my kids lose another phone.

Here are some excerpts from the chat:

Doug (Sr. Advisor) - If this was a known issue, we would have initiated some type of replacement program for this, and I can guarantee you that we would have investigated this right after hearing any claims of this.

Doug - The Apple Discussions Forum and other forums are a great place to find answers to symptoms, but with millions of devices on the market, the symptoms you are experiencing may not have the same solutions to it or causes.

I have the same problem, post update. When i called apple I was told to goto an apple store ware I was informed that this was a wide issue after the new update . They the informed me that I would need to pay $300 to get the phone repaired. I myself find this insane ! The company basically ruined my phone and now is requesting i pay them to fix it.

it would just cost me $450 with Apple to get two new iPhone sevens because of this exact reason, but I can tell you a useful piece of information that they shared with me, if you buy a cheap pair of Bluetooth earphones your phone will work perfectly fine but they have to be Bluetooth. I have to wonder if this was an excellent way to get Apple to introduce their new Bluetooth earphones for $200 a pop