Running MS Office 2016 on High Sierra 10.13.4 with a brand new MacBook Pro, and am unable to save any Word, Excel, Powerpoint, or OneNote documents after the last OS update. Programs all freeze and then crashes when trying to save. Removed and reinstalled Office, the problem remains. Help...kind of important programs to have for work!!
Safe Mode didn't work...went to the Apple Store, and apparently, they have had a lot of folks with this issue this week. While I waited, they gave me instructions on how to reset MS Office from version 16xxx to version 15xxx. This solved the problem. They said there should be a fix coming out soon from both Apple and Microsft, and that the problem is with both updates not talking to each other. Thanks for the help Old Toad.
For links to the version 15 Office: How to go back to Office 2016 for Mac 15.xx versions from 16.xx - Office 365
This fixed all six of our new MacBook Pros.
Safe Mode didn't work...went to the Apple Store, and apparently, they have had a lot of folks with this issue this week. While I waited, they gave me instructions on how to reset MS Office from version 16xxx to version 15xxx. This solved the problem. They said there should be a fix coming out soon from both Apple and Microsft, and that the problem is with both updates not talking to each other. Thanks for the help Old Toad.
For links to the version 15 Office: How to go back to Office 2016 for Mac 15.xx versions from 16.xx - Office 365
This fixed all six of our new MacBook Pros.
Where on the hard drive are you trying to save the documents? I've had some issues with the permissions on my Desktop folder which prevented some apps from saving to the Desktop. Once I changes the permissions to what it should be all was well.
You should also report this to MS. There have been many issues when Office 2016 went for V15.4 to 16.1 and beyond.
Thanks for the suggestion, but I don't get that far. As soon as the save screen comes up, I have about a second before the "pinwheel of death" starts to spin. We just updated today to 10.13.4 and the problem began on the first start-up after the update.
Thanks for the feedback and info. Glad you're back up and running.
MS Office not Working after 10.13.4 update
