Why is my iMac running so slowly?

As per other discussion threads, I have downloaded and run EtreCheck and posted the report below. As noted, our machine is running poorly/slowly across the board (start-up, program launch, internet searching, etc.) We could use help figuring out where the "bubble gum" is stuck in the system and advice on how to get it out!

Thanks!!

EtreCheck version: 4.1.4 (4A203)

Report generated: 2018-04-08 08:23:29

Download EtreCheck from https://etrecheck.com

Runtime: 10:15

Performance: Poor

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

Hardware Information:

iMac (21.5-inch, Late 2015)

iMac Model: iMac16,2

1 2.8 GHz Intel Core i5 (i5-5575R) CPU: 4-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 ok

BANK 1/DIMM0

4 GB DDR3 1867 ok

Video Information:

Intel Iris Pro Graphics 6200 - VRAM: 1536 MB

iMac 1920 x 1080

Drives:

disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 999.35 GB

disk1 - Macintosh HD (Journaled HFS+) 998.98 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

Mounted Volumes:

disk1 - Macintosh HD 998.98 GB (579.30 GB free)

Journaled HFS+

Mount point: /

Network:

Interface en0: Ethernet

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 4.76 GB available

System Software:

macOS High Sierra 10.13.3 (17D102)

Time since boot: Less than an hour

System Load: 1.85 (1 min ago) 2.05 (5 min ago) 2.01 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist

Executable: /Library/Application Support/Citrix Receiver/ctxusbd

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.hp.help.tocgenerator.plist

Executable: /Library/Documentation/Help/Hewlett-Packard/TOCGenerator.app/Contents/MacOS/TOC Generator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.cardscan.cardscan.plist

Executable: /Library/PrivilegedHelperTools/com.cardscan.cardscan

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist

Executable: /Applications/TeamViewer 7/TeamViewer.app/Contents/MacOS/TeamViewer --agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist

Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

Executable: ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app -F -g -n ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist

Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist

Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.printerlogic.client.plist

Executable: /opt/PrinterInstallerClient/service_interface/run_service.sh

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/join.me.launcher.update.peruser.plist

Executable: ~/Library/join.me.launcher/update_peruser.sh

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

Executable: /Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Desktop --agent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

Executable: /Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Service

Details: Exact match found in the whitelist - probably OK

Kernel Extensions:

/Library/Application Support/Citrix Receiver

[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.4.0 - SDK 10.9)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	161 Apple tasks
[Running]	120 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	167 Apple tasks
[Running]	128 Apple tasks
[Other]	One Apple task

Launch Agents:

[Running]	com.staticz.soundsiphon.playeragent.plist (Dominic Feira - installed 2017-02-27)
[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-04-08)
[Not Loaded]	com.teamviewer.teamviewer_desktop.plist (? 96c13d63 - installed 2012-04-05)
[Running]	com.staticz.soundsiphon.inputagent.plist (Dominic Feira - installed 2017-02-27)
[Not Loaded]	com.teamviewer.teamviewer.plist (? 61cccd6f - installed 2012-04-05)
[Running]	com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-11-09)
[Loaded]	com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-11-09)
[Running]	com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-11-09)
[Loaded]	com.hp.help.tocgenerator.plist (? 11d191c4 - installed 2009-11-17)

Launch Daemons:

[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-04-08)
[Not Loaded]	com.teamviewer.teamviewer_service.plist (? cb48020f - installed 2012-04-05)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2018-02-16)
[Loaded]	com.macpaw.CleanMyMac2.Agent.plist (? f27087f6 - installed 2017-04-10)
[Loaded]	com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-04-15)
[Loaded]	com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-11-17)
[Running]	com.printerlogic.client.plist (? 84aaad0b - installed 2017-08-08)
[Loaded]	com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-03-18)
[Running]	com.staticz.soundsiphon.bridgedaemon.plist (Dominic Feira - installed 2017-02-27)
[Loaded]	com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09)
[Loaded]	com.cardscan.cardscan.plist (? 9c6909e6 - installed 2015-02-07)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-12-06)
[Loaded]	com.logmein.join.me.update-helper.plist (LogMeIn, Inc. - installed 2018-03-07)

User Launch Agents:

[Running]	com.citrix.sharefileFL.ShareFile.plist (novel labs, inc. - installed 2018-02-09)
[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10)
[Running]	com.hp.devicemonitor.plist (HP Inc. - installed 2017-08-29)
[Loaded]	com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-03-05)
[Loaded]	com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist (? 0 - installed 2015-09-24)
[Loaded]	com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-07-10)
[Loaded]	com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2017-09-25)
[Loaded]	join.me.launcher.update.peruser.plist (? 0 - installed 2015-07-10)

User Login Items:

Dropbox Application

(/Applications/Dropbox.app)

join.me Launcher Application (LogMeIn, Inc.

(~/Library/Application Support/join.me/join.me Launcher.app)

EvernoteHelper Application (installed 2018-03-18)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

ChronoSync Scheduler Application (Econ Technologies, Inc. - installed 2017-10-07)

(/Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2018-03-17)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

EvernoteHelper SMLoginItem (installed 2018-03-18)

(/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2017-11-15)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

Internet Plug-ins:

MeetingJoinPlugin: 1.0 (installed 2017-06-20)

nplastpass: 3.2.11 (installed 2015-09-26)

Flip4Mac WMV Plugin: 3.1.0.24 (installed 2014-04-21)

AdobePDFViewerNPAPI: 10.1.16 (installed 2016-03-22)

FlashPlayer-10.6: 21.0.0.226 (installed 2017-10-07)

Silverlight: 5.1.30317.0 (installed 2017-10-07)

WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09)

QuickTime Plugin: 7.7.3 (installed 2018-02-26)

Flash Player: 21.0.0.226 (installed 2017-10-07)

CitrixICAClientPlugIn: 12.4.0 (installed 2017-10-07)

iPhotoPhotocast: 7.0 (installed 2013-04-29)

AdobePDFViewer: 10.1.16 (installed 2017-10-07)

SharePointBrowserPlugin: 14.5.3 (installed 2015-08-03)

npDDRia: 0.0.14.5 (installed 2015-08-19)

npPrinterInstallerClientPlugin_15.1.5.50: Printer Installer Client Plugin_x86_64 1.0.0.0 (installed 2015-11-02)

JavaAppletPlugin: 15.0.1 (installed 2014-04-15)

User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-08-21)

WebEx64: 1.0 (installed 2014-07-15)

ZoomUsPlugIn: 4.0.36452.0616 (installed 2017-07-10)

Safari Extensions:

LastPass.safariextz - LastPass - https://lastpass.com (installed 2015-09-26)

Ultimate.safariextz - Wondershare - http://www.wondershare.com (installed 2013-02-01)

3rd Party Preference Panes:

Flash Player (installed 2016-04-15)

Flip4Mac WMV (installed 2013-01-09)

MacFUSE (installed 2008-12-19)

Time Machine:

Skip System Files: No

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Destinations:

D**a [Network] (Last used)

Total size: 998.06 GB

Total number of backups: 14

Oldest backup: 2014-10-05 14:50:37

Last backup: 2015-11-14 16:00:00

Top Processes by CPU:

Process (count)	Source	% of CPU
kernel_task	Apple	32
photolibraryd	Apple	22
PrinterInstallerClientService	15
nsurlsessiond (2)	Apple	13
photoanalysisd	Apple	6

Top Processes by Memory:

Process (count)	Source	RAM usage
Google Chrome Helper (7)	Google, Inc.	989 MB
kernel_task	Apple	691 MB
mdworker (21)	Apple	337 MB
Microsoft Word	244 MB
Microsoft PowerPoint	232 MB

Top Processes by Network Use:

Process	Source	Input	Output
apsd	Apple	74 KB	45 KB
mDNSResponder	Apple	73 KB	43 KB
Dropbox	17 KB	4 KB
ShareFile	novel labs, inc.	16 KB	1 KB
netbiosd	Apple	4 KB	2 KB

Top Processes by Energy Use:

Process (count)	Source	Energy usage (0-100)
PrinterInstallerClientService	6
WindowServer	Apple	3
mediaanalysisd	Apple	2
photolibraryd	Apple	1
ChronoSync Scheduler	Econ Technologies, Inc.	0

Virtual Memory Information:

Available RAM	2.47 GB
Free RAM	17 MB
Used RAM	5.53 GB
Cached files	2.46 GB
Swap Used	0 B

End of report