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Hello,
When updating my Itunes to version 12.7.4 today, the install failed with the message below. I tried to reinstall, re-download, reboot, uninstall, etc, and I still get the same error. I am using Windows 10 and a Surface Pro i7.
Anyone had a similar message and found a way around?
Many thanks.
A.
null-OTHER, Windows 10, Surface Pro
That error is usually caused by a sticky copy of Apple Software Update.
Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
That error is usually caused by a sticky copy of Apple Software Update.
Try repairing Apple Software Update from the Programs and Features control panel, then uninstall it before trying to reinstall iTunes. If it won't repair try the Microsoft troubleshooting utility mentioned in note 1 of the following guide. If it still won't uninstall you can remove all Apple components that will uninstall then use the steps in Install missing components to install everything apart from Apple Software Update.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. When reinstalling right click on the downloaded setup file and use run as administrator. It may also help to temporarily disable any non-Microsoft anti-virus.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
tt2
Hi TT2,
Thank you for the detailed answer. Your first solution worked, by repairing Apple Software Update and restarting it. The latest version of iTunes got then updated successfully.
Thank you for your kind assistance.
A.
You're welcome. 🙂
tt2
Itunes
