iPhone updated without my permission

And like others, this is the straw that has broken the camel’s back with me for Apple. I’ve been a loyal customer for literally 24 years. (My college was the first to implement an Apple-based network.) Making changes to my device without my consent while I’m sleeping is a violation, and I’m going to send that message with my purchasing decisions going forward. It’s depressing that it’s come to this, but waking up to this following a steady decline in both their products and customer service is it for me.

Never did I allow it to update. And i woke up this morning with a message telling me that my iPhone was updated! This is utter crap!! Was always an Apple fan. I guess I’ll be selling my iPhone today. Very disappointed

I never allow it to update in the back background. I always use the remind me later button. But that’s what happened to me this morning. Woke up with a “your iOS has been updated” msg.

I never used any other smart phone than the iPhone. I don’t think that will be the case anymore.

Your point seems to be that because a problem isn’t experienced by everyone, it can’t have been experienced by anyone. Logic and countless messages throughout this forum belie that argument.

I know how updating works. And I know it’s easier to believe that user error must be the cause of something like this, because the alternative is so unsavory. But in this case, either Apple committed an error or an intentional act. Either one is an unfortunate violation of trust.

Where have I or anyone else here said anyone is crazy? Hyperbole and histrionics do not strengthen your case.

I have asked if the dialog box I offered was seen.

One answered.

The reality is tens of millions of iOS users do not experience this issue. That doesn’t make those that do crazy. Just in the minority.

Occoms razor suggests user error over vast conspiracy theories.

Occam’s razor is a problem-solving principle. Given that you are denying the existence of the problem rather than offering a solution (let alone the simplest one), I don’t see how it supports what you’re saying.

buhyabum wrote:

Occam’s razor is a problem-solving principle. Given that you are denying the existence of the problem rather than offering a solution (let alone the simplest one), I don’t see how it supports what you’re saying.

The problem is that your phone updated and you don't know why. LACAllen offered the most likely, simplest explanation, a very correct use of Occam's razor. He didn't deny the existence of the problem at all.

I’m not a newcomer to iOS, and I know how the update works! I make sure that I press the remind me later every single time I’m prompted with that msg.

I was shocked to find out the morning i was presented with the “your iPhone has been updated to iOS 11.4.1” notification. If there is a log that I can upload to the site stating wether or not have I pressed my pass key confirming or consenting to the update I would upload it.

The phone updated without my knowledge. My iPhoneX decided to update on its own. I have never entered my passcode to allow the phone to update! This i am sure of.

I’m an Apple fanboy. Always been. Now, not so much

The problem being discussed here isn’t why iPhones update, but why some iPhones are updating without consent, i.e., in the absence of authorization to do so when prompted. To say that consent must have been given is to deny that a problem exists. It is always the simplest response to a problem to say there is no problem. You seem to be conflating simple responses with simple solutions. The former is what was offered, while the latter is the concept underlying Occam’s razor.

Obviously you haven’t experienced it, and that’s great. Until a few days ago, I hadn’t either. But now that I have, I am aware of a problem and seeking info that may provide some assurance that it won’t recur. I think that’s warranted regardless of the size of the minority of which I’m a part who have experienced the problem.

buhyabum wrote:

The problem being discussed here isn’t why iPhones update, but why some iPhones are updating without consent, i.e., in the absence of authorization to do so when prompted.

We don't actually know that's what's happening. It's one possible explanation.

That’s the point. We do know what’s happening, or at least the people experiencing the problem do. The phone is updating without permission. I know iit happened because it happened to me. I am 100% certain I didn’t authorize an update. Saying that one possibility is that I authorized the update is, again, to deny that there’s a problem.

I’m not looking for an argument, just a reason why something like this happened. It could be a mistake on Apple’s part. It could be intentional due to the new USB security feature and Apple’s belief that it’s so important that users need to be protected from themselves. It could be any one of a number of reasons that I haven’t considered. The only variable that I can eliminate with certainty (in my case, at least) is user error.

I am fine with someone not believing that to be possible. What I take issue with is someone insisting that it isn’t possible just because they haven’t experienced it themselves.

"The reality is tens of millions of iOS users do not experience this issue. That doesn’t make those that do crazy. Just in the minority."

Please keep in mind not a soul I know over 50 would ever post here or Tweet about this issue. And maybe two people I know under 50 would see "iPhone updated" in the morning and give a single hoot.

I think you'll only see complaints from EFF-supporter types & people who were jailbroken or messing with their phones or were using an old app that only worked on an old iOS version.

Why would anybody else waste their time complaining about ostensibly a non-issue?

It does scare me a bit... good reminder to have an electronic device that nobody can update OTA. I don't want Russia to bork every device I own one day if I would've still had WiFi access I could've used from a device I truly control.

PS - before anybody thinks I have no capacity for self doubt: I accept that my first ever time "sleepwalking" could have been to enter my passcode to update my phone. However, I believe it more likely that my iPhone exhibited undesirable behavior.

user__name wrote:

Please keep in mind not a soul I know over 50 would ever post here or Tweet about this issue. And maybe two people I know under 50 would see "iPhone updated" in the morning and give a single hoot.

I suspect most of the regulars who've been responding in this thread are over 50.Based on things people have said in threads, many people who are not regulars are over 50.

Why would anybody else waste their time complaining about ostensibly a non-issue?

No one's saying it's a non-issue. People are saying it's probably not the issue many people think it is. When you come to a technical support forum with a preconceived idea about why you're having a problem, that can, sometimes, impede the troubleshooting process.

HiredSound wrote:

Troubleshoot this. People’s iPhones ARE in fact updateing without permission.

That is not the problem. The problem is that people's phones appear to have updated without their owners being aware of giving permission. Maybe they are updating completely independently. Maybe it's aliens. Or, maybe it's something a lot simpler.

I have an iPhone 6s Plus and it was updated to iOS 11.4.1 from a smooth running iOS 10.3 without my knowledgeable consent.

As I see it, this is not the phone I have purchased !!

iOS updates should not harp on you every second week asking to update/update later.

If I wanted to update then I and everyone else in that matter would just go to the settings and look for updates avail if they wish this. Not be attacked with unwanted updates prompting for answers.

Now my question is, how do I get my phone back to my original condition as purchased??

Very concerned consumer.

Canada Rob