Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Certain items are not available in my iPhone, but it plays in my Mac.

Today I wanted to listen to this contemporary classical composer called Brian Ferneyhough with my newly bought iPhone 6s, via Apple Music. When I pressed the album in order to play it, it said, and still says:

"Item Not Available

This item can't be played."

My first instinct was that this album was not available in the French region of Apple Music. But strangely enough, I added the album in French Apple Music from the first place, with my Mac. So I opened up my Mac and played the album: it worked fine.

I got confused and tested out a few other things. For example, I did the same thing with the record label that featured Brian Ferneyhough. For exmaple, Gérard Grisey albums, from the same label. Samely, it did not play in my iPhone, but played fine in my Mac.

The record label is called 'Stradivarius' (https://en.wikipedia.org/wiki/Stradivarius_(record_label))

I use the same Apple account for Apple Music in my Mac and my iPhone.

Thank you.

iPhone 6s, iOS 11.3

Posted on


Page content loaded

Apr 20, 2018 12:12 PM in response to extra_yido In response to extra_yido

Have you turned on iCloud Music Library in both iTunes on your Mac and Apple Music on your iPhone?

Sometimes it takes a while for your library to be uploaded to the iCloud Music Library and be playable on your iPhone. If the albums you wish to hear are currently living in iTunes on your Mac, check them out and see if they are downloaded or still waiting to be uploaded. If the light blue cloud icon appears in your iTunes library next to the tracks, right click them and select "Add to iCloud Music Library." A spinning circle icon should appear in the upper right hand corner of the iTunes window as it is working.

I do not think the record label is relevant in this scenario. Even if they do not have a partnership with Apple Music, you are able to play anything from your existing library (as long as the iCloud Music Library function is turned on).

Apr 20, 2018 12:12 PM

Reply Helpful
User profile for user: extra_yido

Question: Certain items are not available in my iPhone, but it plays in my Mac.