Incorrect device name in Photos 3.0 (not iTunes)

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Level 1

4 points

Incorrect device name in Photos 3.0 (not iTunes)

When pulling photos and movies from multiple devices (lets call them A, and B) into Photos library, the sidebar devices-list does not shows incorrect phone (Photos shows device A while B is actually plugged in) and therefore cannot pull photos (on occasion notifies that i must unlock the 'incorrect' phone).

In iTunes, I am able to see both devices (and after i renamed the devices A to A' and B to B', then iTunes shows correct device list (via wifi connection). Now that I have renamed devices, iPhoto still shows A even if A', or B' is connected via Cable. iPhoto device does visually/audibly drop connection (disconnect) when cable removed.

Reboot devices, and restart iTunes /Photos to no avail.

All software appears to be up to date.

iMac (21.5-inch, Mid 2014)

MacOS HighSierra 10.13.4

Photos 3.0 / iTunes 12.7.4

Iphone X iPhone 6+ iOS 11.3 (both)

(Library on External 5T drive)

iMac, macOS High Sierra (10.13.4), Photos 3.0

Posted on Apr 20, 2018 8:58 AM

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Answer 1

Ybotman Author

Level 1

4 points

Apr 20, 2018 2:21 PM in response to Ybotman

Ah - good test - Finder does not show.

So, when i connect cable, i do hear the 'power' ping, and if iTunes is present the properly named devices shows up.

So with or without iTunes, no device in finder.

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Answer 2

Ybotman Author

Level 1

4 points

Apr 21, 2018 8:29 AM in response to liv0123

Ah - good test - Finder does not show.

So, when i connect cable, i do hear the 'power' ping, and if iTunes is present the properly named devices shows up.

So with or without iTunes, no device in finder.

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Answer 3

Ybotman Author

Level 1

4 points

Apr 21, 2018 9:41 AM in response to Ybotman

After the evening (Not a reboot) - the devices are showing correctly. I am able to operate normally. Curious i do not understand why. Thanks for the response. But still no iPhone in finder-devices. Not sure i have ever seen this.

Interestingly, this not the first time I have noticed (but only the first time i tried to drill down) on the problem. Have seen this problem 3x before, but only after a return after a day or so does it resolve. Any ideas? Memory has been an issue (and subsequent long periods of 'lockout') when pulling v large slowmo movies. Plenty of available space on local and extra drives

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Answer 4

liv0123

Level 4

2,877 points

Apr 20, 2018 12:31 PM in response to Ybotman

See if the device not showing is in Finder - devices

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Incorrect device name in Photos 3.0 (not iTunes)

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