Level 1

20 points

Can't add Gmail to Mail.app, iOS

I tried to add Google Gmail to Mail.app on iOS 11.3, my steps are: Settings -> Accounts & Passwords -> Add Account -> Google, then input my Gmail address(****@gmail.com), my password, 2-Step Verification code. Then there is a screen with 4 switches. On this screen, all 4 switches are faded that I can't enable or disable them like the picture below.

This screen flashes out within 1 second and my account is still not added.

I've tried some other options.

1. I added my account on another iPhone with iOS 11.3, can't be added either, which means it's not my iPhone's problem.

2. I can use Gmail.app/Gmail website/Gmail on other 3rd party mail apps and they work fine, which means my Gmail account has no problem.

3. I can add other emails like Microsoft exchange, only Gmail can not be added.

4. My Google Account/Gmail on my Mac or PC is OK too.

5. I created a new account from Google.com and tried to add it to my iPhone, to my surprise, this new account won't be added either.

6. I've restarted my iPhones for 6 or 7 times, no difference.

6. I restored my iPhone and set it as an new iPhone, my Gmail account still can't be added.

I've done these options on my 2 iPhones: iPhone SE(64GB, A1723) and iPhone 6(16GB, A1586), they all do the same thing. And this problem started when I installed iOS 11.3 Beta 5, but now my iOS version is 11.3 release.

I've asked on Google Gmail Help Form about this and I thought it was not Google's problem, see my question: Google Groups

Need help, Thanks a lot!

iPhone SE, iOS 11.3

Posted on Apr 20, 2018 10:28 PM

Top-ranking reply

Glorfindelor

Level 1

25 points

Posted on Jul 31, 2018 6:30 AM

I'm replying for everyone who still couldn't fix this problem, this is how easily I did it. I'm connected from Italy (both wi-fi and LTE connections have Italian IP addresses) but I set United States as Region on the iPhone. So I went to Settings on the iPhone, General, Language & Region and set it to Italy. Then I tried to add the Gmail account at it just worked as it should have. Apparently in my case it had to do with the iPhone region and probably the Gmail account and/or the network regions which didn't match.

So in short: make sure your iPhone Region matches the Country you are connected from.

P.s. After I added my Gmail account I was able to set back the iPhone Region to USA.

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41 replies

Sep 11, 2018 1:53 PM in response to Sophie988

I couldn't add gmail or icloud email addresses to the mail app, on a replacement ipad on IoS10. Each time I added the password it just returned to the first screen without setting up the account. As suggested previously, I did a reset, and I found that the icloud address had now been added - ??? I was then only able to add my gmail account through calendar. Thanks for everyone's help.

WangChong Author

Level 1

20 points

May 20, 2018 8:12 PM in response to Ivantron

Have you tried a few different wifi networks?

Have you tried this: https://accounts.google.com/DisplayUnlockCaptcha

See the link in my original question maybe it will help.

It seems that there are many different ways to case this issue so my solution might not fix your problem.

Jul 10, 2018 6:05 PM in response to WangChong

I had the same problem. Finally after many many attempts I found this site. I performed the first 2 suggestions, and finally was able to add a gmail account that would not load. I had deleted the account because the calendar was not syncing. Hope this helps.

https://www.macexpertguide.com/cant-add-google-account-in-sierra-heres-how-you-c an-fix-it/

jmbarry

Level 1

12 points

Aug 26, 2018 7:03 PM in response to Makavetis

If the IMAP overload that I saw in my account (from above in this thread) is not the issue, or one you can resolve (you do not have corporate gmail account) you might try the five solutions in this article by a former Apple Store genius. I ran into a security lockout tonight as I added a new computer. Too many variables these days. https://www.payetteforward.com/why-doesnt-gmail-work-on-my-iphone-heres-the-fix/

I hope this link helps some of you. At least there are five separate solutions he recommends trying. And the article seems well written.

Aug 24, 2018 11:26 PM in response to Briansyddall

I’m having same exact issue. On my Mac, iPhone and iPad. Tested on 3 other peoples phones also, not on same wife. I think it’s a widespread issue. I’ve tried every solution and nothing works. Can more people try it and confirm? Click on add email account or add account and select Google or Yahoo. Nothing happens. On Mac gives error Connection Insecure. Failed to verify servers certificate.

I spent hours trying To fix and digging through solutions. Tried everything. Deleting certificates in keychain, deleting email accounts. Restarting. Resetting. Network, router, proxies. Then I checked on another persons conputer elsewhere. Same message. Then I checked on my wives phone. On her moms and my moms phones. Same thing. Widespread issue. Haven’t checked a phone yet where it works.

hongs888

Level 1

4 points

Aug 11, 2018 6:01 PM in response to Jenjenk12

change your language and time district depend on your vpn.

Aug 24, 2018 11:31 PM in response to Makavetis

multiple users having this issue tonight.

https://twitter.com/gabriel9229/status/1033201653355171845

https://twitter.com/tylerheshka/status/1033228851298459648

Jun 8, 2018 8:19 PM in response to WangChong

I am facing the similar issue with gmail addition, I recently upgraded to iOS11.4

but I faced this same issue adding the gmail in apple mail app with previous versions too. Its ad-hoc & annoying as the part of apple not paying attention to this problem since long

Aug 11, 2018 5:57 PM in response to WangChong

I am having this same problem and cannot get my gmail account added. All my contacts since they are in my google mail are lost too. I tried adding an exchange account as my gmail and it didn't work either. I tried the captcha thing then tried to add and it didn't work either. Anything else? That's worked for others?!

Aug 24, 2018 11:23 PM in response to raphael_sanzio

I’ve tried every solution and nothing works. Your solution doesn’t work either. iOS or Mac never get to the screen of even inputting credentials. You click on Google and it just goes back and loops. So trusting apps has nothing To do with this. By the way it’s not just google. Clicking on add yahoo yield same result. Problem is on Apples end.

Aug 24, 2018 11:46 PM in response to Jenjenk12

Thats not the issue. It doesn't add any Yahoo or Gmail account, goes in a loop. You don't even get to the enter username/password screen. Check the links I posted above. Since then found about 20 more users with same issues.

Oct 8, 2018 4:22 PM in response to WangChong

Open the Settings application on your device.
Select Mail, Contacts, Calendars.
Select Add Account…
Select Other
Select Add CardDAV Account
Fill out your account information in the following fields:
- -Server: Enter “google.com”
- -User Name: Enter your full Google Account or Google Apps email address.
- -Password: Your Google Account or Google Apps password. (If you’ve enabled 2 step verification you’ll need to generate and enter an application specific password. Go here -> Account settings: Your browser is not supported.)
- -Description: Enter a description of the account (e.g. Personal Contacts).

Apr 21, 2018 12:24 AM in response to WangChong

Go to settings down to Email Accounts add new account.

Cheers

Brian 🇬-1F1E7;

May 4, 2018 12:51 PM in response to WangChong

Have you solved this issue already ? I have the same problem. Tks.

WangChong Author

Level 1

20 points

May 4, 2018 6:24 PM in response to Briansyddall

I know how to add account, no need to show me the method.

Your answer is useless

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Can't add Gmail to Mail.app, iOS