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Level 1

8 points

Why will iPad not restore?

I am trying to reset my iPad passcode. I have connected to iTunes using a usb cable. It then says that my iPad must be restored to factory settings. It extracts the software and the iPad goes blank, goes to the apple logo, and starts loading. It then says that the iPad cannot be restored and that an unknown error has occurred. It then says that it cannot connect the device. My computer and iTunes are up to date and I have tried reconnecting the usb, restarting my computer, etc. Any help is appreciated...

iPad Mini Wi-Fi

Posted on Apr 21, 2018 12:06 PM

Best reply

ChrisJ4203

Level 10

230,347 points

Posted on Apr 21, 2018 4:04 PM

Yes, thank you. Please see the troubleshooting steps in this support document, up to looking at the link for the second support document if you get a distinct error message. If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support

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Why will iPad not restore?

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