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Question: Family Share not working with app

One member of my family purchased an app called Paprika 3. I've downloaded it but every time I try to use it, I get a message "This app is no longer shared with you." It directs me to the App store and when I click on Open it takes me back to the app and "This app is no longer shared with you."


The only way I can get the app to work is to delete it from my phone and then download it again, and while downloading I get a message telling me a family member has already purchased the app.


I use the app regularly and this is driving me nuts.


I have 11.3 iOS.


Any suggestions?


Regards,

Steve

iMac with Retina 5K display, macOS High Sierra (10.13.1), iPad, iPhone 7, MacBook Pro, Watch

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Apr 22, 2018 8:14 AM in response to sesweitzer In response to sesweitzer

Hello sesweitzer,

Thanks for reaching out to the Apple Support Communities. I understand you've had some trouble using an app shared via Family Sharing, and I have some information that may help.

Have a look at the article below for some helpful troubleshooting steps.

If you don't see your family's shared content - Apple Support



If you run into any trouble, please reach out again.
​Best Regards.

Apr 22, 2018 8:14 AM

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Question: Family Share not working with app