User profile for user: cfe
cfe Author
User level: Level 1
8 points

USB MOUSE USE CAUSING CRASHES?

OSX 10.13.4 I have repeated crashes when using my USB Mouse. I can be clicking on a you tube video and the mouse freezes that the Mac Crashes. I an be using my Mouse in Word, and it crashes. I can just move it and click on an Icon, and it crashes? This new OSX is very unstable as I have also had numerous crashes from various reasons and have re-installed this ISX Version more than any I have had since the days of Leesa. I feel Apple is using us as a Beta Test group? All I know is I back up daily now as I know the next crash is just around the corner. Please fix the system Apple?

Posted on Apr 21, 2018 2:58 PM

Reply
Question marked as Top-ranking reply
User profile for user: BobHarris
BobHarris
User level: Level 9
56,789 points

Posted on Apr 22, 2018 8:49 PM

compressed PTE 0xfffffeb6638b1598 0x7d00000000000000 has extra bits 0x1d00000000000000: corrupted?


PTE is page table entry, which is used in managing virtual memory for each process and the kernel.


Bits in the PTE were corrupted. The page tables are stored in RAM. I suspect failing RAM.


You have 3rd party RAM, which is very common to have failures

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

0x31364A5353353132363448592D3147314131-> hex2ascii -> 16JSS51264HY-1G1A1 -> Google says this is Micron RAM

0x393930353432382D3030352E4130324C4620 -> hex2ascii -> 9905428-005.A02LF -> Google says this is Kingston RAM


Things you can try:

  • Put the original Apple RAM back in your Mac and see if the problem goes away.
  • Remove one DIMM at a time and see if eventually when one of the 4 is removed the problem goes away
  • Try running Rember overnight and see if it can find a problem. It may not, as PTEs are kept in kernel memory and if the bad RAM bits are always in kernel address space, Rember will not be able to exercise them


<http://www.kelleycomputing.net/rember/>

.

Quit as many apps and background tasks as you can (such as menu bar items) so more RAM is available for testing. Booting into Safe mode <http://support.apple.com/kb/ht1564> can also free up more RAM for testing, by not loading any 3rd party additions you may have installed.

.

Set Loops: [X] Maximum

and run overnight


  • Contact your RAM vendors are ask for replacements.
  • Return your RAM for a refund, and get RAM from another vendor. OWC <http://MacSales.com> and Crucial <http://Crucial.com> are well respected Mac RAM vendors. If you actually got RAM from either of these, their customer support is rather good.
View in context

Similar questions

10 replies
Question marked as Top-ranking reply
User profile for user: BobHarris
BobHarris
User level: Level 9
56,789 points

Apr 22, 2018 8:49 PM in response to cfe

compressed PTE 0xfffffeb6638b1598 0x7d00000000000000 has extra bits 0x1d00000000000000: corrupted?


PTE is page table entry, which is used in managing virtual memory for each process and the kernel.


Bits in the PTE were corrupted. The page tables are stored in RAM. I suspect failing RAM.


You have 3rd party RAM, which is very common to have failures

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

0x31364A5353353132363448592D3147314131-> hex2ascii -> 16JSS51264HY-1G1A1 -> Google says this is Micron RAM

0x393930353432382D3030352E4130324C4620 -> hex2ascii -> 9905428-005.A02LF -> Google says this is Kingston RAM


Things you can try:

  • Put the original Apple RAM back in your Mac and see if the problem goes away.
  • Remove one DIMM at a time and see if eventually when one of the 4 is removed the problem goes away
  • Try running Rember overnight and see if it can find a problem. It may not, as PTEs are kept in kernel memory and if the bad RAM bits are always in kernel address space, Rember will not be able to exercise them


<http://www.kelleycomputing.net/rember/>

.

Quit as many apps and background tasks as you can (such as menu bar items) so more RAM is available for testing. Booting into Safe mode <http://support.apple.com/kb/ht1564> can also free up more RAM for testing, by not loading any 3rd party additions you may have installed.

.

Set Loops: [X] Maximum

and run overnight


  • Contact your RAM vendors are ask for replacements.
  • Return your RAM for a refund, and get RAM from another vendor. OWC <http://MacSales.com> and Crucial <http://Crucial.com> are well respected Mac RAM vendors. If you actually got RAM from either of these, their customer support is rather good.
Reply
User profile for user: BobHarris
BobHarris
User level: Level 9
56,789 points

Apr 21, 2018 5:45 PM in response to cfe

A) does the mouse have its own 3rd party USB Mouse driver? That could be the cause.


B) A broken USB device or just a broken USB cable can cause systems to panic.


1)

Try booting into Safe mode

<http://support.apple.com/kb/ht1564>

This will not load any 3rd party additions, it will load some more conservative Apple drivers (may cause screen flicker), and it will clear some kernel caches (a cache is saved data in a form that can speed up a program, but is totally redundant to the original source, and thus can be safely cleared). Booting into Safe mode is just an experiment, but can frequently eliminate any 3rd party interference, or a cached item out-of-sync with the world. (Verify Safe mode via Applications -> Utilities -> System Information -> Software -> Boot Mode -> Safe vs Normal)


2)

If you have kernel panic reports, please post a few of the most recent.

Kernel Panic reports: Finder -> Go -> Go to Folder -> /Library/Logs/DiagnosticReportsUser uploaded file

User uploaded file

<http://support.apple.com/kb/ht2546>

<http://support.apple.com/en-us/HT200553>

The panic report should have "panic" in the file name.


3)

Please post the EtreCheckoutput as a "Reply" to this thread

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Use the EtreCheck -> Edit -> Copy Report (See the image below)

User uploaded file

.User uploaded file

And then Paste the report as a "Reply" to this thread.

If, AND ONLY IF, you get the error:

"The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.

Reply
User profile for user: cfe
cfe Author
User level: Level 1
8 points

Apr 21, 2018 11:56 PM in response to BobHarris

Nope! It’s all Apple. I use nothing but Apple products. I’ve just done another clean install and no crashes.....yet. I have run Disk first aid and malware bytes, no issues shown? I’ve unplugged all usb and repluged them in, but the mouse is Bluetooth. I’ve had the pointer in a you tube video, the mouse and screen froze, then crash. When I try to reset the PRam the system defaults to reinstall? Quite bizarre. But hay! This OSX is the buggiest ive ever seen. I have to reinstall about once a week. On next crash, I’ll post the results. Won’t be long😣

Reply
User profile for user: cfe
cfe Author
User level: Level 1
8 points

Apr 22, 2018 9:14 AM in response to BobHarris

My mistake, I’m running 10.13.4 High Sierra. I unplugged the USB external add on as an afterthought it may have affected the blue tooth? But I will do a complete reset unplugging and restarting with PRAm clearing. Normally, when I have done that it goes straight into reinstall system, which is bizarre. I have tried safe mode and it starts that way, in that mode, I run disk first aid and the system freezes up. Then I have to reinstall the system again and all’s well for several days until it stars acting up again. My system is in a SSD drive, so my trusted Disk Warrior won’t wirk on it. Disk warrior has tried to get the code from Apple to work with the new file structure on the SSD but of course, Apple won’t share that yet. Anyway, I’ll try the suggestions and send the error report on the next crash. I may find the last one in my crash reporter and send you that. Thanks all!

Reply
User profile for user: cfe
cfe Author
User level: Level 1
8 points

Apr 22, 2018 8:53 PM in response to BobHarris

Wow! What a comprehensive reply and tons of info. I agree, I will just replace all the memory as I never put it in, I got this as a refurbished model after my IMac screen failed. So, I got the memory someone else put in. I usually use Crucial as they are great. And Bob, I want to thank you for your in-depth reply, it’s very much appreciated. People like you is what Apples all about. 👌

Reply
User profile for user: BobHarris
BobHarris
User level: Level 9
56,789 points

Apr 22, 2018 6:34 AM in response to cfe

My confusion about USB comes from your saying

USB Mouse use Causing Crashes?

But if you have a Bluetooth mouse, then USB is not the issue.


If you could also try Safe mode, as I and seventy one have suggested.


As well try the SMC reset seventy one has suggested


Also if you could please post the EtreCheck output I requested earlier.


Oh yea

Please fix the system Apple?

This is a user-to-user technical support forum. You are not talking to Apple here.


Also if you are running Yosemite, you Mac would be out of warranty and most likely beyond Apple Care, so if there are hardware repairs needed you would have to pay for them. If you think it is Apple software, you would need to upgrade to a newer macOS release, as updates for Yosemite have stopped.

Reply
User profile for user: cfe
cfe Author
User level: Level 1
8 points

Apr 22, 2018 10:25 AM in response to Eric Root

Well, just walked into my Office, and the system crashed overnight and restarted and below is the crashed/error report....


Sun Apr 22 04:03:44 2018


Anonymous UUID: 22071C62-126F-0999-C8F7-94500E45227C


Sun Apr 22 04:03:44 2018


*** Panic Report ***

panic(cpu 3 caller 0xffffff801f56c126): "compressed PTE 0xfffffeb6638b1598 0x7d00000000000000 has extra bits 0x1d00000000000000: corrupted?"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.51.1/o sfmk/i386/pmap_x86_common.c:594

Backtrace (CPU 3), Frame : Return Address

0xffffff921c70b2b0 : 0xffffff801f46e166

0xffffff921c70b300 : 0xffffff801f596714

0xffffff921c70b340 : 0xffffff801f588a00

0xffffff921c70b3c0 : 0xffffff801f420180

0xffffff921c70b3e0 : 0xffffff801f46dbdc

0xffffff921c70b510 : 0xffffff801f46d99c

0xffffff921c70b570 : 0xffffff801f56c126

0xffffff921c70b6d0 : 0xffffff801f4ee9a6

0xffffff921c70b830 : 0xffffff801f4f01b5

0xffffff921c70b9d0 : 0xffffff801f588947

0xffffff921c70ba70 : 0xffffff801f420180

0xffffff921c70ba90 : 0xffffff801f41f23b

0xffffff921c70bbf0 : 0xffffff801f4f5325

0xffffff921c70bc30 : 0xffffff801f502b18

0xffffff921c70bd70 : 0xffffff801f4c9397

0xffffff921c70bdc0 : 0xffffff801f473680

0xffffff921c70be10 : 0xffffff801f4509dd

0xffffff921c70be60 : 0xffffff801f4634eb

0xffffff921c70bef0 : 0xffffff801f5735ad

0xffffff921c70bfa0 : 0xffffff801f420986


BSD process name corresponding to current thread: ReportCrash


Mac OS version:

17E199


Kernel version:

Darwin Kernel Version 17.5.0: Mon Mar 5 22:24:32 PST 2018; root:xnu-4570.51.1~1/RELEASE_X86_64

Kernel UUID: 1B55340B-0B14-3026-8A47-1E139DB63DA3

Kernel slide: 0x000000001f200000

Kernel text base: 0xffffff801f400000

__HIB text base: 0xffffff801f300000

System model name: iMac11,3 (Mac-F2238BAE)


System uptime in nanoseconds: 2468551991084

last loaded kext at 393062935120: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7fa1531000, size 12288)

last unloaded kext at 470002575347: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fa1d95000, size 61440)

loaded kexts:

com.malwarebytes.mbam.rtprotection 3.2.36

com.apple.filesystems.smbfs 3.2.2

com.apple.driver.AppleBluetoothMultitouch 92

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.AGDCPluginDisplayMetrics 3.18.48

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.iokit.IOBluetoothSerialManager 6.0.5f3

com.apple.kext.AMDLegacyFramebuffer 1.6.6

com.apple.driver.pmtelemetry 1

com.apple.kext.AMDRadeonX3000 1.6.6

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AGPM 110.23.33

com.apple.driver.AppleHDA 281.51

com.apple.driver.eficheck 1

com.apple.driver.AppleMikeyDriver 281.51

com.apple.kext.AMD5000Controller 1.6.6

com.apple.driver.AppleBacklight 170.12.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.Atheros40 700.74.5

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMCCSControl 1.5.4

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleIRController 353

com.apple.driver.AppleUSBCardReader 439.50.6

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.iokit.SCSITaskUserClient 404.30.2

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AppleFWOHCI 5.5.9

com.apple.driver.AppleAHCIPort 329.50.2

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.driver.AppleIntelCPUPowerManagement 220.50.1

com.apple.driver.AppleBluetoothHIDKeyboard 205

com.apple.driver.IOBluetoothHIDDriver 6.0.5f3

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.iokit.IOAVBFamily 675.6

com.apple.plugin.IOgPTPPlugin 675.12

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOAcceleratorFamily2 378.18.1

com.apple.iokit.IOSurface 211.12

com.apple.AppleGPUWrangler 3.18.48

com.apple.AppleGraphicsDeviceControl 3.18.48

com.apple.driver.DspFuncLib 281.51

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.AppleUSBAudio 312.6

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOFireWireIP 2.2.9

com.apple.driver.AppleHDAController 281.51

com.apple.iokit.IOHDAFamily 281.51

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.kext.AMDLegacySupport 1.6.6

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 519.15

com.apple.kext.triggers 1.0

com.apple.driver.AppleHIDKeyboard 205

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.5f3

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.5f3

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.5f3

com.apple.iokit.IOBluetoothFamily 6.0.5f3

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.2

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOAHCISerialATAPI 267.50.1

com.apple.iokit.IOAHCIBlockStorage 301.40.2

com.apple.iokit.IOFireWireFamily 4.7.0

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.2

com.apple.driver.usb.AppleUSBEHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.50.10

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.50.6

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.50.3

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOTimeSyncFamily 675.12

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF

Model: iMac11,3, BootROM IM112.005C.B00, 4 processors, Intel Core i7, 2.93 GHz, 16 GB, SMC 1.59f2

Graphics: ATI Radeon HD 5750, ATI Radeon HD 5750, PCIe

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P

Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST1000DM003-1SB10C, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5680H

Serial ATA Device: APPLE SSD TS256B, 251 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB 2.0 Hub

USB Device: USB 2.0 Hub

USB Device: MX920 series

USB Device: USB Sound Device

USB Device: hp LaserJet 1320 series

USB Device: IR Receiver

USB Device: Built-in iSight

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Internal Memory Card Reader

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

FireWire Device: unknown_device, Unknown

Thunderbolt Bus:

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

USB MOUSE USE CAUSING CRASHES?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up