Problem with iPhone-to-PC file transfer

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Level 1

9 points

Problem with iPhone-to-PC file transfer

I have an iPhone 7 and a late model PC running Windows 10. When I connect the iPhone to the PC by cable in order to download camera files, I can navigate to see the camera files (photo/video) using File Explorer, but after a short period Explorer shuts down, then reopens back to the root iPhone Internal Storage folder. This closing and reopening cycle will repeat endlessly every few seconds. I haven't been able to fix this. I believe my iOS, Windows 10, and iTunes are all up to date. On occasion I have actually transferred files, but usually Explorer shuts down before I can even get it started.

iPhone 7

Posted on Apr 21, 2018 7:35 PM

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Answer 1

turingtest2

Level 10

278,085 points

Apr 22, 2018 12:20 PM in response to SmileyUser

What antivirus, if any, are you running? These can sometimes start to interfere with device communications.

tt2

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Answer 2

turingtest2

Level 10

278,085 points

Apr 22, 2018 4:10 AM in response to SmileyUser

Check for fluff in the lightning port and if found remove carefully without damaging contacts. Try flipping the lightning connector over. One orientation may be more reliable than the other. Try a different cable. Unlock your phone before connecting it to USB. Respond to any prompt to trust the computer.

tt2

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Answer 3

SmileyUser Author

Level 1

9 points

Apr 22, 2018 12:09 PM in response to turingtest2

Pretty sure there is no connection problem, port is clean and same behavior with different cables.

I can get to the full list of iPhone photo/video files on Explorer, and if it holds still long enough try a drag-and-drop copy (which has worked intermittently). Most recently got the error: This device is unreachable.

When I first brought up today, it displayed thumbnails and I transferred one file. Then it reverted to icons, and "device is unreachable" message. Subsequently it won't even list the files.

I tried it again and then was actually able to transfer a 3GB file, but the next try and the files were unreachable though still showing in the file list.

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Problem with iPhone-to-PC file transfer

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