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Getting consistently poor connection, Sydney/London. Picture freezes, drops out. Sound choppy, seems to be more so at London end (I am in Sydney). I have checked and consistently getting download speeds around 75Mbps, uploads 1.0+ Mbps. Has been thus for months. Not sure what London end using but they swear it only happens when talking to us.
iPad Wi-Fi, iOS 11.3, about 3 yrs old
Hi there, rkfromepping!
Thanks for reaching out to the Apple Support Communities! It sounds like you are having an issue with poor video connection on FaceTime and I am happy to help out! I recommend taking a look at this article with steps to follow If you can't make a FaceTime call on your iPhone, iPad, or iPod touch. Specifically:
If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
I also suggest testing the calls on a different Wi-Fi network as well as on cellular data to see if there is a difference.
Let me know the results and if you have noticed the issue with any other contacts or only with the one specific contact.
Poor FaceTime connectivity
