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Question: iTunes won't open.

At first iTunes wouldn't sync purchases that I'd made on my iPad so that I could put them on my iPod too, so I tried to update it thinking that was the problem. Then instead of updating, it comes up with the message "The program can't start because api-ms-win-crt-heap-|1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem." I have uninstalled it and reinstalled it several times, but it still pops up with the error and won't open. What can I do to actually make iTunes work?? Operating system is Windows 8. Please help!!


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Try installing the Update for Universal C Runtime in Windows, then try installing iTunes again.


See Troubleshooting issues with iTunes for Windows updates for further advice if required.


tt2

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Apr 23, 2018 11:21 AM in response to leahfromhaverfordwest In response to leahfromhaverfordwest

Try installing the Update for Universal C Runtime in Windows, then try installing iTunes again.


See Troubleshooting issues with iTunes for Windows updates for further advice if required.


tt2

Apr 23, 2018 11:21 AM

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Question: iTunes won't open.