Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes won't open.

At first iTunes wouldn't sync purchases that I'd made on my iPad so that I could put them on my iPod too, so I tried to update it thinking that was the problem. Then instead of updating, it comes up with the message "The program can't start because api-ms-win-crt-heap-|1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem." I have uninstalled it and reinstalled it several times, but it still pops up with the error and won't open. What can I do to actually make iTunes work?? Operating system is Windows 8. Please help!!


User uploaded file

Posted on Apr 22, 2018 1:34 PM

Reply
Question marked as Best reply

Posted on Apr 23, 2018 11:21 AM

Try installing the Update for Universal C Runtime in Windows, then try installing iTunes again.


See Troubleshooting issues with iTunes for Windows updates for further advice if required.


tt2

Similar questions

1 reply

iTunes won't open.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.