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Question: iPod Classic wiped and ‘connect to power’ screen

This is a long story, but am not sure whether my iPod is dead, unsalvageable or just crazy.


First it would not turn on, respond to the hold and 8 second thing, then it finally said ‘Connect to power’ but only said ‘charging please wait’ for hours when connected to a PC (nothing happened when connected to a wall charger). Then after two hours get the white screen with ‘Do not disconnect’.


Then Windows said USB not recognized or has malfunctioned, but later it did recognize it. Apple support referred me to BestBuy to determine whether it was a dead battery or logic board issue. Went to BestBuy and it turned on, acted normal for one minute and then the ‘Connect to Power’ icon came up again.


BestBuy said it’s too old and there’s nothing they can do. Came home and it turns on, acts fine, plays a few songs, then back to the ‘Connect to Power’ screen. I tried the 8 second hold thing and get the Welcome screen and two thirds green charged on the battery icon - BUT! Now there’s ‘No music’.


I plug it back into the PC and Windows first refers to it as ‘Removable disk’ then later shows the iPod graphic. Itunes doesn’t register it, however so I can’t transfer any songs. Then, iPod screen says ‘Connected - Eject before’ and goes back to Apple screen, Welcome screen and back to Connect to Power.


Can anyone here tell me what’s going on? Is it fixable?


Many thanks in advance for any advice. User uploaded file

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Apr 22, 2018 9:39 PM in response to turingtest2 In response to turingtest2

Hi Turingtest2,


Thank you for taking the time to reply. Much appreciated. I’m sorry, I don’t know what is meant by HDD Stats.


At first, my computer opened the iPod folder, but when I connected it later, it didn’t. How can I find the HDD stats?


Thanks again

Ange

Apr 22, 2018 9:39 PM

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Apr 23, 2018 2:42 AM in response to Ange Donovan In response to Ange Donovan

Click the blue text Corrupt iPod Classic to follow the link. The first section Recover media from a manually managed iPod deals with possible ways to recover media that is on an apparently empty iPod, which can be easy or hard depending on exactly what has happened. If the database is corrupt but the media is still in hidden folders then it is easy. If the drive has been wiped then it is hard because you need to start with data recovery. If you have all of the content in your iTunes library then you don't need worry either way.


The second section Check your iPod with Diagnostics Mode explains how to get the Hard Disk Drive diagnostics which will give some indication as to the health of the hard drive.


tt2

Apr 23, 2018 2:42 AM

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Apr 23, 2018 7:22 AM in response to turingtest2 In response to turingtest2

Thank you so much for responding in such helpful detail. I’ll try it shortly and let you know if it works out. I guess, though if the hard drive is damaged then my iPod is kaput.


I copied the ipod folders some months back. Is it possible to just drag those back onto the ipod instead of it being filled by iTunes?


Anyway, thanks for all your help. I’ll try it.

Ange

Apr 23, 2018 7:22 AM

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Apr 23, 2018 7:39 AM in response to Ange Donovan In response to Ange Donovan

No, you have to add content to the device using iTunes. iTunes organizes the database on the device as tracks are added, otherwise all you do is use up space, but the tracks won't be available to play.


tt2

Apr 23, 2018 7:39 AM

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Apr 23, 2018 8:37 AM in response to turingtest2 In response to turingtest2

Hi TT2,


I went to try the first step in your article - press and hold then swivel left to bring up diagnostics - but iPod screen said ‘Connect to power’. Put it on to my laptop and now it’s stuck on ‘charging please wait’. It is not showing up in Windows.


If this is a case of the hard drive having permanent damage, should I just save up for a new one? After all, I’ve had this since September 2007, so it has had a good innings.


User uploaded file

Apr 23, 2018 8:37 AM

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Apr 23, 2018 8:48 AM in response to turingtest2 In response to turingtest2

Right, I see on eBay that a 6th fen 120 gb is $450 new in box (but how would I know if it were really new?) and I’m afraid to buy used because the battery would be too old.


I can’t perform the diagnostic because when I press and hold the ‘charging please wait screen’ just comes back again.


Thank you for responding so fast. You’ve been really helpful.


Ange

Apr 23, 2018 8:48 AM

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Apr 23, 2018 11:01 AM in response to turingtest2 In response to turingtest2

Thanks again tt2.


Yesterday I had it charging on the laptop for four hours with the white screen ‘Do not disconnect’ screen, but was able to safely eject.


Twenty minutes later at BestBuy it had a two thirds green battery life synbol, menu items all there, songs etc...but one minute later, the ‘Connect to power’ screen returned.


Apple support booked me into the appt to see if it just needed a replacement battery, but the Indian guy just said, “Yours is 2nd generation and anyway we don’t do battery replacements.” I bought mine from Apple late 2007 - surely that’s 6th gen - space grey 120 gb.


Anyway, I’ll try again in another hour or so - still says ‘Charging please wait’.


If it is only the battery being completely dead, is replacement a viable option?


Thanks again for all your expertise and patience.

User uploaded fileUser uploaded file

Apr 23, 2018 11:01 AM

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Apr 23, 2018 11:11 AM in response to Ange Donovan In response to Ange Donovan

He probably meant 2nd gen. iPod classic, AKA 6.5, or 7, or late 2009 I think. Yes, I've done several battery replacements and headphone jack/hold switch assembly swap outs on 5th & 6th+ gen. devices. Tricky to get the case open but can certainly be done. Or you find a third party repair shop.


tt2

Apr 23, 2018 11:11 AM

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Apr 23, 2018 12:29 PM in response to turingtest2 In response to turingtest2

Thank you so much for your thorough and helpful advice. It looks like there’s only one place in NYC that might do a battery replacement, so I’ll try that but am resigned to buying an iPod touch 128 gb now.


I really appreciate all your time. Thanks again.

Apr 23, 2018 12:29 PM

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Question: iPod Classic wiped and ‘connect to power’ screen