Since I upgraded my iPhone 7 Plus to iOS 11.3, the proximity sensor is ridiculously sensitive. For example, if the phone is sitting face up on the table and I get within 3 inches of the top half of my phone (by the camera) the screen turns off. Any thoughts on how to fix this or turn off this "feature"?
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iPhone 7 Plus, iOS 11.3
Ok I had the same, getting any object within 2 or 3 inches of the camera made it go blank, upgraded to 11.3.4 and it fixed it. However it started again a few days later.
A hard re-boot (press release up volume, pres release down volume, press & hold start button let slider come up, keep it pressed and after a few seconds the apple logo will appear, keep the button pressed until the apple logo re-appears and then release the button. After a few seconds press and release the start button) fixed it and it has not returned.
Same here. Though it took a while to happen, it happened after the update. I went so far as to turn off fitness tracking (which should turn off the automatic “facedown” screen shutdown), but this did not help so my next step will be a full reboot, but very annoying since it kept shutting down this morning while using Waze to get to work. I have an iPhone 7 (but not a plus).
iPhone X here and I am having the exact same issues as described above. This has not been an issue for me until a couple days ago - it is not incredibly sensitive, regardless of application in use and almost always whilst I am looking at my device.
Same thing happened to me on 11.3.1 on 7+
I only noticed it yesterday while I was in landscape in the calender. I was on my back on the couch and every time I used my hand around the sensor (from close to approx 3inches) it would cut out as per a phone call.
Have yet to find a real solution online but have left feedback in the appropriate places.
This worked for me aswell this morning, weird though because I upgraded to iOS11.4 when it became available and didn’t have this issue up until a couple of days ago. Wonder what triggers the sudden change.?.
My 3 year old daughter was going out of her mind when playing with the phone. She kept telling me to charge my phone thinking itwas turning off but looked confused when itcame back on. Finally she gave up and said papi fix your phone its broke :)
I have an iPhone 7 Plus not an X so I don't have Face ID. My auto lock is set for 5 minutes.
Thanks. I had my IT team take a look and they also suspect a hardware issue.
Good luck getting it fixed!
"Reboot" just means to turn the phone off then back on again. Is that what you did? Or did you restore it (either to a back up or factory state)?
Glad to hear it!
Try a new recommendation Apple. This didn’t work on my brand new iPhone X. It actually caused it.
I had to reboot my phone for my Apple Watch and now my proximity sensor isn’t working at all. Even a hard reboot hasn’t fixed this.
For me too
Same!!
The same thing happened to me. How do i fix this???
Same with me. It seems to have started with 11.3.1
Turn off proximity sensor on your iPhone
