Turn off proximity sensor on your iPhone

Ok I had the same, getting any object within 2 or 3 inches of the camera made it go blank, upgraded to 11.3.4 and it fixed it. However it started again a few days later.

A hard re-boot (press release up volume, pres release down volume, press & hold start button let slider come up, keep it pressed and after a few seconds the apple logo will appear, keep the button pressed until the apple logo re-appears and then release the button. After a few seconds press and release the start button) fixed it and it has not returned.

Hey there, this has happened to me and many customers I have seen. The fix lies in resetting all settings (settings>General>reset>reset all settings). Luckily no data will be lost but you will have to re-customize your iPhone’s settings to your specifications. Not entirely sure what triggers this issue, it’s happened to my iPhone X on several iOS versions including iOS 12 beta. Resetting all settings fixes the issue but I will say that it’s not a permanent fix, as after I’ve customized again, sometimes weeks later the proximity sensor will go mad again. I suggest getting an Apple Authorized Service Providor to replace the display if it continues as they replace the proximity sensor and all the other components near that portion during a display repair.

I'd been having this problem recently - especially in the Camera app, where normal attempts to focus/zoom the preview kept triggering a black/unresponsive screen. And, I was already at iOS 11.3.1. Having just upgraded to iOS 11.4, the problem seems to have gone away. (Maybe it will return - and it's the hard restart that helps? We'll see.)

About to do a hard restarted, but I'm pretty confident something is causing the sensor to be active, even when not on a call. Because it only happens when I pass my hand over the sensor. It's like a have a ninja power or something... Hovers hand over sensor ...blank screen! 😁

This worked for me aswell this morning, weird though because I upgraded to iOS11.4 when it became available and didn’t have this issue up until a couple of days ago. Wonder what triggers the sudden change.?.

My 3 year old daughter was going out of her mind when playing with the phone. She kept telling me to charge my phone thinking itwas turning off but looked confused when itcame back on. Finally she gave up and said papi fix your phone its broke :)

I’ve been having the SAME problem and I feel your pain.. probably hands down the most OBNOXIOUS mishap I’ve had ever and I’ve had iPhones since the iPhone 3G.... I can’t even accidentally wave my hand over my phone, have it too close to my face while texting or watching a YouTube video.. ANYTHING. Hopefully updating fixes.. I’ll be leaving Apple feedback also.. good luck!

Apple... love the attention to detail, but maybe a WEEEEEEE bit less attention and sensitivity.. lol

Just Uninstall the COMPASS, and restart the phone, it WORKS,

I have same problem with that when i upgrade my phone into 11.4.1 My old phone only 16gb storage so im struggle to install a new upgraded IOS. So i decide to uninstall or they called offload or delete app some software that i did not use. When i finish to upgrade it and cameback to install the software like notes, tips, compass, podcass, itunestore etc. first was i install the compass, when the compass install i restart the phone, and then boom I notice that my screen came to black or become auto off when i touch nearly top left of the screen. I wondering why, i ask some of my officemate what happen? They say screen damge or software problem. Etc. I search the net says it is sensors for some case, it said base it on upgrade system in call senario, when someone call you or you call, the screen auto turn it off. Using the sensors like a orange dot in top of the screen. I notice something for it and yup it is true the sensors was to much sensitivity maybe because of some bugs for updates. I found that so if this a sensor i need to find how off this BAD THINGS. And boom i realize i need to uninstall some app that had also a sensor. Fast forward. I uninstall the Compass using this menu. Go to General Setting, Iphone Storage, find compass there, click it, choose to offload it or delete it (uninstall). Then restart the phone. And yup it works. 100x touch the orange dot sensors at the top of screen, never seen the screen turn it off again. By the way i using old phone just IP5s nothing else. I hope it work for your phone. BOOM

Ironically for me, the issue seems to have started with the 11.3.1 update. Hmm.

Same here 11.3.1 triggered excessive proximity sensor sensitivity. Apple needs to fix this ASAP it’s making me want to go get an android.

Good luck getting it fixed!

I had the exact same issue with my iPhone 7 Plus and it was fixed with a full reboot of the phone.