Crackle and Pop using CarPlay

SOLVED!!!

Hello everyone. First of all I wanna say I’m sorry about any English mistakes. I am Brazilian so not a native speaker.

I was having the same crackling and popping problem with an iPhone X in a Mercedes Benz A200. My first guess it was a hardware issue, so I got to an authorized apple dealer and asked for warranty. They exchanged instantly for a new iPhone. The phone was working fine when I have installed as a new iPhone, but when I reseted and installed from a iCloud backup the crackling came back, what made me suspicious the problem was a software and not hardware problem. I got in touch with apple support by phone and dozens of tests were made. We got to the conclusion that the issue was some corrupted file in my backup, so I have backed up my photos, contacts and notes in iCloud once again, reseted the iPhone and installed as a new iPhone logged to my iCloud account. This way, I lost every files and settings I had but manteined the photos, notes and contact (they automatically download once you log in iCloud). I did this 3 days ago and didn’t have the problem one single time yet!!! Hope work for you guys too!!

Regards fom Brazil,

Raphael Freitas

Hello everyone,

Cartronics have released the fix on their website for the CarPlay Clicking/Cracking. The new software version is 2.05.10. Those who had the 2.05.07 update installed a few weeks back might want to upgrade.

Firmware Download & Instructions (basically on a freshly formatted USB stick, plonk the tll3000h.hdf file, insert into car USB, navigate the head unit menu to settings/system information/software update and it will do the rest. Takes about 15-20 minutes.)

http://cartronics.net.au/uploads/firmware_files/1544489813_Firmware%20Instruction%20and%20Download%20Link_HA_D-Audio2.05.10.rtf

I've made some backup of the files in case Cartronics figure out how to secure their site or the links are removed in the future. Who knows with Cartronics...

Cartronics/Hyundai 2.05.10 backup Mega.nz

Thanks to everyone who helped contribute to a fix through their efforts with Apple and Hyundai. Looks like our journey is coming to an end. Hopefully we need not meet again in this thread!

Peace.

I had this issue since 11.3.1 and I just updated to 11.4 with no fixes.

******* I remember making some setting changes to the audio when 11.3.1 was released and after reverting them back and it works the crackling/distorted sound it’s gone. Go to your SETTINGS I believe it’s on ACCESSABILITY and turn MONO audio OFF.

As an update to my similar issue, I ended up doing a system restore on my iPhone 7 about two weeks ago and that has solved my issue with the CarPlay popping/crackling sounds. I haven’t had any issues since.

Hi all,

For those of you with Hyundai, Cartronics (who make the head units and firmware) have released a new firmware for all but the Veloster and lists CarPlay bugs as a fix.

Worth a try to upgrade and see if it resolves the issue:

http://cartronics.net.au/uploads/firmware_files/1535607070_Firmware%20Instructio n%20and%20Download%20Link_HA_D-Audio2.05.05.rtf

If someone could update and let me know if this resolves the issue in their vehicle that would be appreicated. I would, but I have a Veloster.

Hi there,

Many thanks for taking the time to share this information. I managed to perform the steps described in your post with success.

However, one piece of advice regarding Right-Handed and Left-Handed cars.

Even though the system on my Tucson 2018 is the model TLL3000B (Left-Handed Countries - Brazil) and not the TL-01, I took my chances and installed the TL-01 software. I was glad to see it worked and the cracking and popping no longer exists. The sound is clear and I can now use Apple CarPlay with Waze and listen to my favorite songs without going crazy.

However, please note that the TL-01 is for Right-Handed cars like Australia, New Zealand, South Africa, UK etc...

Even though the software worked and the main problem is fixed, all buttons including the volume knob and radio station know are in inverted now.

I can live with that since it is not a biggie for me. I have sent an email to support@cartronics.net.au asking if they can help me providing a 2.05.10 SW version for the Left-Handed unit TLL3000B.

Perhaps someone here knows how to enter some sort of engineering mode in the unit so that I can look for a possible option to define if the unit is installed in a Left-Handed or Right-Handed car? ;-)

Once I get a reply from Cartronics Support, I shall let you all know.

I must say that even with this minor setback I think it was totally worth to take my chances and apply the 2.05.10 fix for the TL-01 onto my TLL3000B. I recommend even if there is no TLL3000B version available. All steering wheel controls work fine as well as the rear camera.

Kindest Regards,

Daniel Da Meda

I have the same problem as the rest of you.

Hyundai Tucson 2018 build date

Sound crackles/pops most noticeably from front left speaker

Cause appears to be "Cartronics" audio head units. Affected Head Unit Models TL-01, DM-01, GD-03, AD-01 and FS-02

Information sourced from public forum https://forums.whirlpool.net.au/forum-replies.cfm?t=2720588&p=4

Users report that some model cars from same family do not have this problem. Tested by (For Example) trying Apple Car Play in Base model Santa Fe and Highlander Santa Fe. One is affected and the other not.

Head unit model numbers are visible on top of head units.

Again, information sourced from a public forum https://forums.whirlpool.net.au/forum-replies.cfm?t=2720588&p=4

If anyone is looking at getting their head unit replaced or software upgraded, then see if your head unit is one of the reported that is affected.

I will look into this myself once the car reaches 1500km's and ask the service technicians if there is another compatible head unit that can replace the one I currently have.

Good Luck All

Great news!! I contacted the motoring editor of a big car related website here in Australia - he runs a radio show on cars too. He told me this today;

“Good news – Hyundai just got back to me and said a fix is being deployed this week.

Dealers will get information on the update this week and will get in touch with customers.

It can't hurt to contact the dealer next week if you don't hear from them first.”

Fingers crossed!!!

Wow. I went in to Apple yesterday after the fix I had didn’t work. Replaced my X and I’m two days with no popping.

Took my Hyundai Tucson 2018 Active x model

Into Hyundai to get its first service. Told them about the popping sound on car play. Got told that there definately is an issue but that Apple is in the process of bringing out an update for this issue. They said it’s nothing to do with the Hyundai itself. I was expecting this answer to be honest.

Well I never got any help from Apple and they said they had never heard of the issue. However my Ford Sync updated yesterday and I’ve had no cracking since. Been on the road for several hours today with no issues.

Oztish wrote:

I've been experiencing the same crackle in the left speaker only on my Hyundai Tuscon Active X. I bought a new iphone 8 plus with new lead to see if that would fix the problem and nope, still there. Hyundai are fobbing me off saying they're waiting on a software update. Anyone have any updates on this?

Another Hyundai Tucson Owner

My suggestion to you is to contact Apple Support and tell them you have the same problem as reported in ***. Edward is the case officer in Malaysia I have been dealing with. Hopefully if more Hyundai Tucson owners complain they may do something about the issue.

Be aware that they will make you try everything, even asking you to go back to your dealer and trying your iPhone in another Tucson. My solution to this is for you guys to contact Apple and tell them you and I are not the only Hyundai Tucson drivers affected. I have uploaded video files and phone logs to the engineers.

If you choose to do nothing then enjoy the popping and crackles

IOS 12 is indeed no solution to the problem 😢....

In my case I can stop the crackling for a while (ranging from a few seconds until +/- 1/2 hour) by pausing the music for +/- 10 seconds & hitting the play button again.

My guess is that the moment certain apps (services?) are running in the background the "crackling" starts.

For most apps, I have changed the setting in the "location services" from "Always" to "While using the app".

Did this a couple of days ago & since I have not experienced the problem - Maybe it will work for you also...

Of course this is not a solution & I find it mind blowing Apple did not find (looked for?) a fix for this. Cannot be too difficult to debug this!

I have this issues as well in my 2018 VW Tiguan. I am also currently renting a 2018 Atlas while on business travel. The crackling starts on both vehicles every time the phone transitions to a new cell tower while driving. I can also duplicate it on demand when at home by transitioning from cell to wifi and vice versa. When I am driving I have just been unplugging the usb and plugging it back it to get rid of the crackling (Annoying!!!). Then once I transition again to a new cell the crackling starts again. I did the same testing with just my head phones plugged in and there is not an issue. Bluetooth also works, but then you don't get CarPlay.

New iOS 11.4 released today is suppose to fix it