Crackle and Pop using CarPlay

I am having an issue with audio quality when using CarPlay. This issue affects playback using both iTunes and the Podcast app. Every 3 - 15 minutes the audio will skip for about half a second and very often, but not always, comes back highly distorted with crackling and popping. Very occasionally it will skip and not experience an audio drop.


The only work around I have found is to either turn off the car and restart it, or unplug the phone from the USB and re-plug it. This works until the next skip, which are occurring more frequently in recent days.


Switching to a different podcast or album results in a clean signal until another skip occurs. Switching from an affected podcast or album to a clean one, then back again, does not fix the issue. Once corrupted the audio remains corrupted until the phone is disconnected then reconnected.


I have tried the following with no success -

  • Rebooting the phone
  • Using a new lightning cable

iPhone 6s, iOS 11.3

Posted on Apr 24, 2018 10:04 AM

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Question marked as Top-ranking reply

Posted on Jun 6, 2018 6:47 PM

I had this issue since 11.3.1 and I just updated to 11.4 with no fixes.


******* I remember making some setting changes to the audio when 11.3.1 was released and after reverting them back and it works the crackling/distorted sound it’s gone. Go to your SETTINGS I believe it’s on ACCESSABILITY and turn MONO audio OFF.

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Crackle and Pop using CarPlay

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