Crackle and Pop using CarPlay

Yes I spoke with an Apple support officer on Friday who wanted me to go through the motions of wiping my phone and starting from scratch and sending logs and I refused. Said I wasn't tech savvy enough and was worried I'd lose all my data (I don't even know how to use itunes). I asked him to keep me informed as to when they'd found a fix for this issue as it's driving me crazy.

I wouldn’t worry. I’ve submitted logs as I was beta testing iOS 12 anyway, so I wiped my phone when iOS 12 GM was released. I dare say a few of us have submitted more logs, what’s one more?

The only thing keeping me with Apple is my Apple Watch. I use it all the time. Android wear is terrible. I also prefer CarPlay when it’s working (especially now it has Waze).

I am most disappointed, given the amount of whinging I've done to my dealer, that I haven't heard anything yet. I will call them tomorrow and book pre-emptively book my car in. I hope this rectifies the other issue that only just arose for me since having my car serviced 2 weeks ago too - and that is any time I get a text whilst driving or if I use any other app whilst carplay is plugged in (maps for example), my AM radio goes completely fuzzy. So I have that issue and the crackling issue to fix.

Went through all that with apple they couldn’t help me and referred me back to Hyundai. I had an IPhone 7 with the crackle problem, it’s also occurring with my new iPhone X and with my work phone which is an iPhone SE.

Documenting the email I sent to Cartronics on Friday, 4th 2019.

Status: Waiting for feedback

From: ***

Sent: sexta-feira, 4 de janeiro de 2019 09:31

To: ***

Subject: New Tucson with Cartronics - TLL3000B - Brazilian

Firmware/Software

Hello there,

I have recently acquired a New Tucson Model 2018 which is sold in Brazil with a Cartronics Unit with SW TLL3000B. I believe the “B” at the end stands for “Brazil” and it incorporates Brazilian Portuguese to the system.

I noticed that when using CarPlay, the sound crackling and pops. So I contacted the dealer but it was unaware of any firmware or software upgrades.

 So I used the Internet to my advantage and found a long article where people reported such issues and I ended up getting a link to an upgrade manual in RTF plus the .hdf file named tll3000h.hdf.

The following is the forum I used to get started:

 https://www.dropbox.com/s/4dtzcpm9apwtq9z/tll3000h.hdf?dl=0

The following are the links to the RTF instructions, PDF Manual and Software:

 http://cartronics.net.au/uploads/firmware_files/1544489813_Firmware%20Instruction%20and%20Download%20Link_HA_D-Audio2.05.10.rtf

https://www.dropbox.com/s/e9m7o7hup4vhjlk/Firmware%20Install%20Instructions%20for%20TL%2C%20GD%2C%20DM%2C%20and%20AD%20D-Audio%20%28ver%202.05.10%29.pdf?dl=0

https://www.dropbox.com/s/4dtzcpm9apwtq9z/tll3000h.hdf?dl=0

With no solutions made available from the dealership I took my chances and applied the update intended to the TL-01 into my TLL3000B model.

 To cut things short, The update worked fine. The sound is clear while using Apple CarPlay. However, It seems the software update understood my unit as being a TL-01 one and even though it worked great, the button disposition is different.

For instance, the Setup Function is invoked from the Radio Button and the Radio Function is now invoked from the Setup Button, The volume wheel knob now changes radio stations and the Radio Station knob changes the volume. I found

out that there is a difference between the button disposition between the TL-01 and the TLL3000B model.

Is there a way you guys can release version 2.5.10 for the TLL3000B Model which is the one

I have in my New Tucson Model 2018 sold in Brazil?

 Meanwhile, I can live with the button disposition being messed up now as I give more

importance to the popping and crackling being gone.

 I have attached an image containing the Device Info prior to me applying the TL-01

software upgrade.

 Looking forward to hearing from you.

 Kindest Regards,

 ***

[Personal Information Edited by Host]

I did this and yes the phone charged but then I’m not able to even use Bluetooth because of the phone being plugged in. I’ve just had to buy a 12v adapter to charge my phone.

How many times do I need to answer. Thanks for the advice but if you actually read back a few posts I have already done all of that, and more.

Same with iOS 12 and my two vehicles. It’s absolutely ridiculous at this point. Does everyone at Apple drive the same one and only car that works properly? Pre 11.3 worked just fine.

Has anybody been asked to submit further iOS diagnostic logs and videos of the issue to the technical advisors since the update to iOS 12?

I have a Kia OPTIMA SPORTSWAGON PLUG-IN HYBRID and When a Phone Call via bloutoth ear peas switch over to CarPlay a verry high pop happens in the sound system. My iPhone is a 7+ (A1784}.

Thanks for the information, I’ll book mine in after the new year once Hyundai can confirm that the update works.

iOS 12 cured my crackle issues