Crackle and Pop using CarPlay

I wear an Apple Watch but CarPlay still has the issue when I don’t wear my Apple Watch for the day.

Interesting updates re the VW golfs etc but I believe Hyundai’s are consistently doing this regardless of having vehicle switched off for a while or unplugging/replugging.

I would encourage anyone with a different make vehicle to get their own cases going; not sure if Apple are looking at other manufacturers at this point or not?

I have an Apple Watch... A couple of years ago I had a very stubburn Carplay problem in that the connection between my Iphone & Carplay was unstable, i.e. it kept losing connection. Went to the car dealer but they could not figger it out either. Updated to a new IOS, later to a new iPhone, nothing helped. What eventually did help for me at that time was to reset my IPhone & to not recover from backup (= new phone setup). Has anyone tried this yet? - I haven’t had time yet to do this. I think it was an app that was causing the problems. Unfortunately never could pinpoint which one (my suspicion was one of the apps recognizing what was playing)...

I did a phone reset, not from backup. I did it cause I had the car play issue and air pods were dropping out as well. With the air pods music kept playing but sound stopped working. Any way, after reset things worked well for a few days and then car play and air pod issue returned. There is no fix except for the one Apple needs to do with iOS.

This comment serves no purpose here. The use of CarPlay involves Siri whether we think Siri is up to it or not. Audio upgrades are expensive and we at a minimum expect great sound and consistent behavior from our systems. This loud pop every time Siri is invoked damages speakers and at minimum disrupts the experience. This forum is for users to share their experience with CarPlay to see if its isolated to hardware, install, or software. There’s enough of us having the same issue to know it’s not isolated. Maybe an edge case but through conversations like this we will help to isolate and hopefully reproduce the issue in order to report a bug.

Yes Apple does occasionally check out the discussions here particularly if the discussion helps identify where and when an issue comes up.

I’d like to know more from users experience with CarPlay. Has anyone noticed that if you use the phone app keypad to RT in an extension how loud this is? Love to know if 11.2 is ok or just 11.3?

How frustrating. I just updated my iPhone 7 from iOS 1.2.x to 1.4 and now when using Carplay in my Kia the podcast app starts playing normally and then almost immediately begins crackling like crazy over the top of the audio. It's incredibly annoying and I wish I had never updated the phone. It was working perfectly before this. Ugh! Get your crap together Apple!

I’ve got a FIX. Wow... at least for me. Turn on Bluetooth and connect to your car. When I plug my phone in for CarPlay it takes over and no longer transmits over Bluetooth. I’m 100% positive it switches to CarPlay. It also stops the f’n popping!!

I don’t know what happen but I don’t hear any more static audio coming from any app or my music library. It just sounds normal like it used to, didn’t do anything I just played it in my CarPlay and everything is back to normal.

I'm having the same issue in my new Hyundai Ioniq Hybrid, iPhone 6S with iOS 11.4. I've not noticed the crackling interference with the Radio, Bluetooth or my iPod, only with the Phone through Carplay. Not noticed it much with iTunes music from my phone but with a Audiobook download through the iBook App is terrible, cannot listen. I wondered at first if the interference was from the Cars electric system, but now see others are experiencing the same issue.

Over to you Apple, please look at a fix😕

Found this on YouTube, the poster say's there was not a issue with iOS 11.2.1, he say's it's an iOS 11.3 and 11.4 issue and demonstrates the difference at the end.

Apple Carplay FAIL on iOS 11.3 and 11.4 - lots and crackle and pops - YouTube

Just wanted to reply.

I too have tried connecting to bluetooth prior connecting iPhone to CarPlay via lightning cable, no luck here distortion persists.

I have also attempted other fix in thread with mono audio toggling on and off - no luck there.

Not resolved for me. I encourage all people who have this issue to call Apple support and lodge a case. Apple do not monitor this thread (I have including this thread link with my case officer however) but the more people contracting Apple the quicker this will be resolved.

Hyundai i30 2016, Australian model. The snap crackle pop was driving me crazy! Tried 2 different iPhones 2 different Apple USB cables. More noticeable on quieter passages...Pink Floyd’s “Shine On You Crazy Diamond” or similar really highlight it. Not as noticeable on rock, since the music probably drowns it out.

Tried changing the EQ settings: Normal helps minimise it a bit; Rock highlights it.

Took it in for service - dealer told me it’s with the system software. Once Hyundai updates it with a fix, they would advise me.

So looks like we’re stuck with it...for now...

I don’t know what happen to mines but all I did was play my music on second music app I have and everything played well after on both second and Apple Music app. The second app I had had a worst distorted sound when I had this issue, have any of you tried doing a hard reset on your iPhones, I actually did prior to noticing the issue gone. So to me it seems iOS 11.4 fix the issue but it took a while for it and don’t know why.

Same car, almost same iPhone (I have 7 not 7plus), same issue with the Apple CarPlay when playing music!

I’m about ready to drive my car off a cliff it’s so infuriating.

I have also had mine back to the Hyundai dealership I got it from twice for firmware updates and nothing fixes it!

They too have now advised it’s an Apple software issue and to call the Hyundai Customer Care 1800 number and make a complaint do they can put the required pressure on Apple!

I called Apple too and just got the run around with them wanting me to wipe this and re-install that and I just refused as it was working fine til I update to 11. Anything software!

This isn’t just about music playback. It also pops frequently when you ask for Siri’s help POP. Or when you dial a number. Key tones are bone jarring. You have to turn down volume BEFORE you dial. Hands and eyes off road AGAIN.

I have a brand new 2018 Hyundai Tucson and am having the exact same issue. I thought it was an issue with the car speakers but Bluetooth works fine. It’s so annoying because I can’t charge my phone until I use the 12v charger 😡