Level 1

33 points

Crackle and Pop using CarPlay

I am having an issue with audio quality when using CarPlay. This issue affects playback using both iTunes and the Podcast app. Every 3 - 15 minutes the audio will skip for about half a second and very often, but not always, comes back highly distorted with crackling and popping. Very occasionally it will skip and not experience an audio drop.

The only work around I have found is to either turn off the car and restart it, or unplug the phone from the USB and re-plug it. This works until the next skip, which are occurring more frequently in recent days.

Switching to a different podcast or album results in a clean signal until another skip occurs. Switching from an affected podcast or album to a clean one, then back again, does not fix the issue. Once corrupted the audio remains corrupted until the phone is disconnected then reconnected.

I have tried the following with no success -

Rebooting the phone
Using a new lightning cable

iPhone 6s, iOS 11.3

Posted on Apr 24, 2018 10:04 AM

Top-ranking reply

raphaelfr90

Level 1

4 points

Posted on Sep 29, 2018 8:48 AM

SOLVED!!!

Hello everyone. First of all I wanna say I’m sorry about any English mistakes. I am Brazilian so not a native speaker.

I was having the same crackling and popping problem with an iPhone X in a Mercedes Benz A200. My first guess it was a hardware issue, so I got to an authorized apple dealer and asked for warranty. They exchanged instantly for a new iPhone. The phone was working fine when I have installed as a new iPhone, but when I reseted and installed from a iCloud backup the crackling came back, what made me suspicious the problem was a software and not hardware problem. I got in touch with apple support by phone and dozens of tests were made. We got to the conclusion that the issue was some corrupted file in my backup, so I have backed up my photos, contacts and notes in iCloud once again, reseted the iPhone and installed as a new iPhone logged to my iCloud account. This way, I lost every files and settings I had but manteined the photos, notes and contact (they automatically download once you log in iCloud). I did this 3 days ago and didn’t have the problem one single time yet!!! Hope work for you guys too!!

Regards fom Brazil,

Raphael Freitas

View in context

207 replies

Sep 25, 2018 2:30 PM in response to SM-CO

Mine has he crackle too. I have a an XS in a 2017 Honda Civic. The problem has existed since ISO 11.3. I just tried my old iPhone 5 with IOS 10.3.3 it worked perfectly. I'll be calling support to see if they can do anything,

bjorn.b

Level 1

43 points

Sep 25, 2018 5:06 PM in response to grogghy

The only way this will be fixed is via Apple releasing a software update. Everyone please call Apple Support and either lodge a new support case or update your existing support case, to say that that iOS 12 has NOT fixed the issue.

Jjwshc

Level 1

4 points

Dec 27, 2018 8:33 PM in response to Kaspa07

I’ve just had this similar issue with my 300. I took it to the dealership for the crackling and popping noise and they said the whole radio needs to be replaced. that it doesn’t have anything to do with the phone so we shall see what happens when it gets replaced.

Nahaz

Level 1

4 points

Feb 8, 2019 10:55 PM in response to kmcdo196

The head unit in question Kyle is the Cartronics TL-01

You can check your head unit from the system menu under information

Please read the notes that come with the firmware to see if yours is supported otherwise consult your Hyundai Dealer to see if they have received or heard of a new firmware.

Nahaz

Level 1

4 points

Sep 2, 2018 5:38 PM in response to Justphoneproblems

Justphoneproblems wrote:

IPhone X MQA82LL/A with software 11.4.1

Sorry for not being more specific.

I was referring to the car audio head unit make, model and software version you are using.

May 30, 2018 8:02 PM in response to ashok250

Sorry to disappoint but im running an iPhone 8+ on iOS 11.4 and can confirm the popping is still there!

More so I even had the head unit replaced today for a newer version for another reason (Hyundai i30 BY16 - Australia) and the problem is still there.

A comment from Apple would be good.

If I connect the phone to the head unit via Bluetooth (not carplay) there is no issue with audio streaming.

Jun 2, 2018 9:41 PM in response to SM-CO

I’m getting the same issues. I’m using an iPhone 7 Plus had the issues for a while, at least a year. I’ve taken it into Hyundai but they say it’s an Apple software problem. Btw have tried 4 different Apple cables and 2 after market cables, two different iPhones 7 plus’ with the same annoying popping and crackling during audio being played through CarPlay. Doesn’t happen when I stream through Bluetooth.

bjorn.b

Level 1

43 points

Jun 4, 2018 5:20 PM in response to SM-CO

Exact same issue. I have a Hyundai Veloster 2016. I've had the issue for a year very infrequently but since iOS11.3 it's been constant popping and crackle where I can't listen to music. Hyundai replaced speakers etc but now say it's Apple's issue and will not carry out anymore work.

iOS 11.4 did not fix the issue.

Found this video of the exact issue I'm having: Apple Carplay FAIL on iOS 11.3 and 11.4 - lots and crackle and pops - YouTube

Yamil

Level 1

66 points

Jun 12, 2018 2:57 AM in response to SM-CO

Same problem, and 11.4 was supposed to fix it and it didn’t. The audio cuts for a split second and when it comes back it’s all distorted and crackling. This happens with all audio in CarPlay, Voice, Podcast, Music. Very annoying. I unplug lightning cable and plug back in to fix.

Yamil

Level 1

66 points

Jun 13, 2018 3:08 AM in response to grogghy

I did a phone reset, not from backup. I did it cause I had the car play issue and air pods were dropping out as well. With the air pods music kept playing but sound stopped working. Any way, after reset things worked well for a few days and then car play and air pod issue returned. There is no fix except for the one Apple needs to do with iOS.

bjorn.b

Level 1

43 points

Jun 19, 2018 7:12 PM in response to macjabber

Just wanted to reply.

I too have tried connecting to bluetooth prior connecting iPhone to CarPlay via lightning cable, no luck here distortion persists.

I have also attempted other fix in thread with mono audio toggling on and off - no luck there.

Not resolved for me. I encourage all people who have this issue to call Apple support and lodge a case. Apple do not monitor this thread (I have including this thread link with my case officer however) but the more people contracting Apple the quicker this will be resolved.

Jul 4, 2018 1:59 AM in response to Kaspa07

Hey Kaspa07, def not your car. I have same prob and have tried in multiple brand new cars from different manufacturers (Hyundai Elanatra 2018, Honda Civic 2018, Mitsubishi ASX 2018, all have same problem!) and tried multiple lightning leads too.

Have contacted Apple, but they are totally unhelpful. wouldn’t be surprised if its another built in ‘get customers to upgrade their phone’ strategy from the evil empire that Apple are.

(BTW I only use an apple because my work supply me one. NOT a fan of their morals or ethics as a company at all!)

Jul 4, 2018 3:24 AM in response to bianca178

Must be doing something wrong. Should be no issue using Bluetooth and charging at the same time. Honestly, if you're plugged in, you should be able to use the iPod media option for better quality playback than Bluetooth. I did find that I sometimes need to unplug/plug-in my phone again if I have it plugged in while starting the car.

bjorn.b

Level 1

43 points

Jul 28, 2018 1:12 AM in response to JoeD100

JoeD100 wrote:

As an update to my similar issue, I ended up doing a system restore on my iPhone 7 about two weeks ago and that has solved my issue with the CarPlay popping/crackling sounds. I haven’t had any issues since.

This is the first thing most of the people here tried. It hasn't worked for me and nearly everyone else here including the OP.

Nahaz

Level 1

4 points

Jul 30, 2018 2:50 AM in response to bianca178

Sure, see what they say. Maybe they can try Apple Car Play on a few models, Active, Active X, Highlander etc, and see if they all have the fault. If you read that Whirlpool thread you will see some of the users have been corresponding with Hyundai and Cartronics on a resolution.

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Crackle and Pop using CarPlay