Crackle and Pop using CarPlay

Justphoneproblems wrote:

IPhone X MQA82LL/A with software 11.4.1

Sorry for not being more specific.

I was referring to the car audio head unit make, model and software version you are using.

Sorry to disappoint but im running an iPhone 8+ on iOS 11.4 and can confirm the popping is still there!

More so I even had the head unit replaced today for a newer version for another reason (Hyundai i30 BY16 - Australia) and the problem is still there.

A comment from Apple would be good.

If I connect the phone to the head unit via Bluetooth (not carplay) there is no issue with audio streaming.

I’m getting the same issues. I’m using an iPhone 7 Plus had the issues for a while, at least a year. I’ve taken it into Hyundai but they say it’s an Apple software problem. Btw have tried 4 different Apple cables and 2 after market cables, two different iPhones 7 plus’ with the same annoying popping and crackling during audio being played through CarPlay. Doesn’t happen when I stream through Bluetooth.

Exact same issue. I have a Hyundai Veloster 2016. I've had the issue for a year very infrequently but since iOS11.3 it's been constant popping and crackle where I can't listen to music. Hyundai replaced speakers etc but now say it's Apple's issue and will not carry out anymore work.

iOS 11.4 did not fix the issue.

Found this video of the exact issue I'm having: Apple Carplay FAIL on iOS 11.3 and 11.4 - lots and crackle and pops - YouTube

Same problem, and 11.4 was supposed to fix it and it didn’t. The audio cuts for a split second and when it comes back it’s all distorted and crackling. This happens with all audio in CarPlay, Voice, Podcast, Music. Very annoying. I unplug lightning cable and plug back in to fix.

I did a phone reset, not from backup. I did it cause I had the car play issue and air pods were dropping out as well. With the air pods music kept playing but sound stopped working. Any way, after reset things worked well for a few days and then car play and air pod issue returned. There is no fix except for the one Apple needs to do with iOS.

Just wanted to reply.

I too have tried connecting to bluetooth prior connecting iPhone to CarPlay via lightning cable, no luck here distortion persists.

I have also attempted other fix in thread with mono audio toggling on and off - no luck there.

Not resolved for me. I encourage all people who have this issue to call Apple support and lodge a case. Apple do not monitor this thread (I have including this thread link with my case officer however) but the more people contracting Apple the quicker this will be resolved.

Hey Kaspa07, def not your car. I have same prob and have tried in multiple brand new cars from different manufacturers (Hyundai Elanatra 2018, Honda Civic 2018, Mitsubishi ASX 2018, all have same problem!) and tried multiple lightning leads too.

Have contacted Apple, but they are totally unhelpful. wouldn’t be surprised if its another built in ‘get customers to upgrade their phone’ strategy from the evil empire that Apple are.

(BTW I only use an apple because my work supply me one. NOT a fan of their morals or ethics as a company at all!)

Must be doing something wrong. Should be no issue using Bluetooth and charging at the same time. Honestly, if you're plugged in, you should be able to use the iPod media option for better quality playback than Bluetooth. I did find that I sometimes need to unplug/plug-in my phone again if I have it plugged in while starting the car.

JoeD100 wrote:

As an update to my similar issue, I ended up doing a system restore on my iPhone 7 about two weeks ago and that has solved my issue with the CarPlay popping/crackling sounds. I haven’t had any issues since.

This is the first thing most of the people here tried. It hasn't worked for me and nearly everyone else here including the OP.

Sure, see what they say. Maybe they can try Apple Car Play on a few models, Active, Active X, Highlander etc, and see if they all have the fault. If you read that Whirlpool thread you will see some of the users have been corresponding with Hyundai and Cartronics on a resolution.

Correct. If your car is fitted with one of the above models mentioned then you are most likely in the same boat as the rest of us. Your car could be a Hyundai, Honda, Ford, Toyota etc.

My car is due for a service in 1000km and I have informed them of the information I have gathered, and right now they are saying to me it could be a number of things, but a lot of you have already tried most of the things suggested such as new speakers, new charge cable, firmware upgrade and new head unit (guessing it's replaced with same model)

babowa wrote:

You are giving me way too much credit. None of the users here - myself included - have any power to "ban" or "unban" anyone.

Neither can anyone other than the hosts (Apple employees) remove any posts and their email should include an explanation (at least the ones I have received all did and yes, I've had posts removed).

Well I had no such notice or warning. I tried to log into the discussion and it said I was unauthorised. Last post I saw was yours with the warning about talking about beta software and NDA, which is why I assumed it was you.

Now here's the problem for us and Apple. I will try and word it so I don't upset the powers at be.

1. We are/were all running released versions of Apple iOS with Apple Carplay

2. The problem with Carplay reportedly didn't exist until Apple released iOS 11.3 (Someone can correct me if I am wrong)

3. Several users have allegedly had their speakers, head units and firmware replaced. Some have had ground isolation units installed. All of this has made no difference to the fault.

4. Cartronics have allegedly said the problem is not with their hardware but rather with Apple's iOS. Some users can report that this appears to be the case because the problem only started for them when they did a upgrade of their phone's software.

5. Some users have allegedly reported that a future iOS version fixes this problem and some of us wanted to verify if this is the case. The only way for them to report on success or not is to download, install and then report back to the discussion group if the software update resolves the issue.

6. If the users are allegedly being banned from this group for reporting back their findings, then how are we suppose to know if the issue has been resolved?

Now a car is probably the 2nd biggest expense you will make apart from owning your own home. I would think more importance would be assigned to this problem to help resolve this issue that is happening to Apple phone users.

Fingers crossed come September, iOS 12 fixes this problem once and for all as I will also be in the market for a new iPhone.

Regards

Take a look at this video I 'Found' note the iOS version the iPhone is running in the description and it will answer your question...

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There has been no fix released by either Apple, Hyundai (or other manufacturers) or Cartronics (the maker of the incompatible head units).

Called Apple support again referencing existing cases and creating a new one. They 100% assure me they are aware and working on the issue however have no ETA. Advised that 12.0 and bet as in between haven’t resolved the issue.

Not sure there’s much else we can do but keep bugging them to fix their bugs.