Crackle and Pop using CarPlay

I wear an Apple Watch but CarPlay still has the issue when I don’t wear my Apple Watch for the day.

Interesting updates re the VW golfs etc but I believe Hyundai’s are consistently doing this regardless of having vehicle switched off for a while or unplugging/replugging.

I would encourage anyone with a different make vehicle to get their own cases going; not sure if Apple are looking at other manufacturers at this point or not?

This comment serves no purpose here. The use of CarPlay involves Siri whether we think Siri is up to it or not. Audio upgrades are expensive and we at a minimum expect great sound and consistent behavior from our systems. This loud pop every time Siri is invoked damages speakers and at minimum disrupts the experience. This forum is for users to share their experience with CarPlay to see if its isolated to hardware, install, or software. There’s enough of us having the same issue to know it’s not isolated. Maybe an edge case but through conversations like this we will help to isolate and hopefully reproduce the issue in order to report a bug.

Yes Apple does occasionally check out the discussions here particularly if the discussion helps identify where and when an issue comes up.

I’d like to know more from users experience with CarPlay. Has anyone noticed that if you use the phone app keypad to RT in an extension how loud this is? Love to know if 11.2 is ok or just 11.3?

How frustrating. I just updated my iPhone 7 from iOS 1.2.x to 1.4 and now when using Carplay in my Kia the podcast app starts playing normally and then almost immediately begins crackling like crazy over the top of the audio. It's incredibly annoying and I wish I had never updated the phone. It was working perfectly before this. Ugh! Get your crap together Apple!

I don’t know what happen but I don’t hear any more static audio coming from any app or my music library. It just sounds normal like it used to, didn’t do anything I just played it in my CarPlay and everything is back to normal.

I'm having the same issue in my new Hyundai Ioniq Hybrid, iPhone 6S with iOS 11.4. I've not noticed the crackling interference with the Radio, Bluetooth or my iPod, only with the Phone through Carplay. Not noticed it much with iTunes music from my phone but with a Audiobook download through the iBook App is terrible, cannot listen. I wondered at first if the interference was from the Cars electric system, but now see others are experiencing the same issue.

Over to you Apple, please look at a fix😕

This isn’t just about music playback. It also pops frequently when you ask for Siri’s help POP. Or when you dial a number. Key tones are bone jarring. You have to turn down volume BEFORE you dial. Hands and eyes off road AGAIN.

I have a brand new 2018 Hyundai Tucson and am having the exact same issue. I thought it was an issue with the car speakers but Bluetooth works fine. It’s so annoying because I can’t charge my phone until I use the 12v charger 😡

Unfortunately, this won't solve the issue. Many head units with up to date firmware still experience the problems. This isn't a work around its defeating the entire idea of CarPlay. Users can save quite a bit of money simply plugging in their iPhones to Aux ports or Bluetooth enable devices if music is all that there interested in. It's not just music where the experience is poor. The pops occur when you summon Siri, the volume on the keypad is incredibly loud, stored extensions that work on the iPhone aren't recognized when using CarPlay. iTunes has a feature to level out volume between tracks, this should also work on CarPlay too. It's a much better experience with Android devices on the same units I own however give it time and focus by Apple, it could eventually be as good or better.

Got a reply from Hyundai Customer Care. No ETA but sounds promising at least.

Thank you for contacting Hyundai Customer Care and providing us an opportunity to respond.

This is an issue Hyundai Motor Company Australia is aware of, and are working with our manufacturer's and Apple for a remedy ASAP.

HMCA wishes to stop any finger pointing, we're accepting there is an issue and are working to have this fixed as it's a major inconvenience for all concerned.

Your vehicle and customer details have been documented and I will be in touch as soon as we have a resolution to this concern.

If you have any other questions please don't hesitate to respond to this email.

Kind regards,
Anton
Senior Customer Care Officer
Hyundai Motor Company Australia

Hmm what am I doing wrong? :( I turned

Off car play as you said and then plugged in my phone through the USB and went to Bluetooth and both car play and Bluetooth were greyed out so I couldn’t use either. I have a brand new car and an iPhone 8 Plus. Am I doing something wrong?

I’m having the same issue as the rest of you. In fact, it’s MUCH worse (more often) since the last update.

I’ve had the problem on two different vehicles of the same make/model (two 2018 Mercedes CLA’s) as well as a third vehicle (Nissan Maxima.... I think it’s a 2018).

I do have an Apple Watch.

Haven’t contacted Apple support yet but I will.

Another "Me Too" post. 11.4.1 on an iPhone 7 Plus with CarPlay in a Honda 2018 Ridgeline. I too have noticed a BT effect, where the drop followed by crackle & pop with degraded music play, but was then interrupted with a BT-connected phone call, and then after the call when the music came back up, it was clean & clear again.

A big thanks to Apple for giving us a digital throwback to needles that snag debris on vinyl record turntables and snarled tape on spindles and tires in cassette decks.

My lament: I've always hoped that Apple might have higher standards for professional talent and OS / app software engineering, but they've obviously become as sloppy and inept as every other software tech team on the planet. Whenever I'm warned about needing an iPhone / iTunes update, I've come to expect they've just come to do more damage and break more than they fix. Apparently competence and quality are irrelevant to collecting a paycheck for software work these days....

I have the exact same car build date June 2018. It’s always from my left speaker too. I have disabled Apple car play. My car is due for the 1500 service I would say in a week. Should I mention this when servicing and show them your response?

Did Apple seriously just censor a bunch of posts then regarding if the iOS 12 beta fixes this issue? If so I would find that very disappointing and actually indirect violation of their own Apple Beta Software Program Agreement which states publicly available information is not considered confidential!

Considered and referred to in this Agreement as “

Confidential Information.” Information that otherwise would be deemed Confidential Information but (a) is generally and legitimately available to the public through no fault or breach of yours, (b) is generally made available to the public by Apple, (c) is independently developed by you without the use of any Confidential Information, (d) was rightfully obtained from a third party who had the right to transfer or disclose it to you without limitation, or (e) any third party software and/or documentation provided to you by Apple and accompanied by licensing terms that do not impose confidentiality obligations on the use or disclosure of such software and/or documentation will not be considered Confidential Information under this Agreement

This is Apple's website and they make the rules. We are all guests. And how is this issue public information? Unless Apple has made an announcement, it is not. Just because it is being discussed on other sites does not make it a public announcement by Apple.