Crackle and Pop using CarPlay

I’m sorry but this issue with CarPlay has gone for to long and if this beta discussion makes apple take note of what really is happening with their software, than I don’t have problem with just getting apples attention.

Apple and their representatives (Apple Care, direct employees) have made numerous statements, often in writing, about this bug and ongoing efforts to remedy it. This information has been disclosed by “no fault of my own” and is “publicly available” Therefore the discussion of this bug and possibly remedies are not a a breach of confidentiality.

I’m absolutely disgusted that anyone would report the discussion of a remedy or bug fix in a beta version of its OS, and Futher disgusted that Apple would take action and delete posts.

Thanks for unbanning me babowa, although as you can see from a lot of car owners posting that we have had this problem for a while, and after spending $37,000 on a car with Apple's Car Play (A feature I bought the car for), we would expect it to be working.

You are giving me way too much credit. None of the users here - myself included - have any power to "ban" or "unban" anyone.

Neither can anyone other than the hosts (Apple employees) remove any posts and their email should include an explanation (at least the ones I have received all did and yes, I've had posts removed). They do have a rule about not discussing anything related to someone running a beta version of a Mac OS or iOS and do remove such discussions. Obviously, you can discuss any problems as long as you are running a publicly released version. It actually all makes sense: if you are running a beta, all bets are off (so to speak) because the behavior of your device may be odd/glitchy/different than running a regular OS; so, unless I'm also running a beta, I would not be able to help you because I wouldn't be able to recreate your problem on my device.

Apple why don't you just delete the whole thread and pretend this issue doesn't exist? I'm sick of having my posts deleted! I've been watching what the community moderators are deleting and the posts do not even MENTION iOS B*tas and thats the justification you're using to censor posts.

The b*ta is freely available. Regardless no one wants to discuss the b*ta, people just want to know if a bug from iOS 11 is fixed!!!! We don't CARE ABOUT the freely available public b*ta made available PUBLICLY by Apple!

And just to restore my previous post I said I'm about to throw my iPhone out the window and buy a pixel. I won't be CENSORED. Way to treat paying customers and someone who is just trying to help and avoid people installing a B*TA who doesn't need to install it just out of the hope it would fix a bug from iOS 11!

Apple CarPlay audio distortion iOS 11.3 to present - Hyundai & others using 'CARTRONICS' - YouTube

They are all violating their non-disclosure agreement. The only “legal” news are things Apple has made public. Personally, I do not understand the logic used here, but the rules are the rules. I would also never enroll in anything if I did not have any kind of support available. But, again, that is how Apple has decided it should be: no support, just report problems via the feedback assistant. There are the developers who have forums, but you need to establish an account there and there is an invitation-only program which also offers a forum. But there is nothing for the public beta.

babowa wrote:

Have you addressed it with Apple support?

Yes I have.

I even Twittered Tim Cook about it.

I've also drawn their attention to this thread and a few others in relation to the matter and various responses from the other companies involved.

An official response from any party would be helpful. At present we are hearing a whole lot of indecisiveness from all parties involved. Not even Apple has released a support article on this and it's been over 6 months. Is this something that can't be fixed?

Let us know Apple's response. It would be interesting if they tell you if it's a known issue yet or not.

They have asked me for the same information too.

Also, my location is Australia, so I am talking to a person in the Malaysian Apple Support.

The more people that actually supply information to Apple in regards to the issue, the better our chances of a fix forthcoming.

bjorn,b wrote

If someone could update and let me know if this resolves the issue in their vehicle that would be appreciated. I would, but I have a Veloster.

bianca178 wrote:

Thank you! I have a Hyundai Tucson! Will try this tonight. Appreciate it

Doesn't appear to fix the issue in my 2018 Tucson

Installed update in my 2018 Hyundai Tucson but it didn’t fix the popping sound issue :(

I called cartronics as well who advised it’s apples problem to fix. Happening with other manufacturers as well.

I've been experiencing the same crackle in the left speaker only on my Hyundai Tuscon Active X. I bought a new iphone 8 plus with new lead to see if that would fix the problem and nope, still there. Hyundai are fobbing me off saying they're waiting on a software update. Anyone have any updates on this?

Yeah I know it can be disheartening, and you sound like a long term Apple user before the phones and iPads and watches. I am too. "Apple" has now become so huge that an issue like this plaguing a smaller number of people for what could be argued a niche feature (most people don't upgrade their cars often, and CarPlay support has only been a thing in the last couple years) isn't a priority like say connectivity issues with the new iPhones - that is upsetting a lot of people so that will be worked on first. I'm sure they are aware of it. I believe it's a numbers game - when enough people call Apple Support they will prioritise it.

I updated to iOS 12 when it got released and just yesterday started noticing the crackling noise coming back through my Bluetooth adapter, so far CarPlay plays it clean. My only solution it’s my second music app called cover Flow, it sends a clean sound with no issues.

Before the update everything had gone back to normal but it seems it has created the problem again, I’m just hoping CarPlay doesn’t get affected it.

bjorn.b wrote:

Has anybody been asked to submit further iOS diagnostic logs and videos of the issue to the technical advisors since the update to iOS 12?

Yes

I don't know what else we can do but sit back and wait for an outcome