Crackle and Pop using CarPlay

Got a reply from Hyundai Customer Care. No ETA but sounds promising at least.

Thank you for contacting Hyundai Customer Care and providing us an opportunity to respond.

This is an issue Hyundai Motor Company Australia is aware of, and are working with our manufacturer's and Apple for a remedy ASAP.

HMCA wishes to stop any finger pointing, we're accepting there is an issue and are working to have this fixed as it's a major inconvenience for all concerned.

Your vehicle and customer details have been documented and I will be in touch as soon as we have a resolution to this concern.

If you have any other questions please don't hesitate to respond to this email.

Kind regards,
Anton
Senior Customer Care Officer
Hyundai Motor Company Australia

Hmm what am I doing wrong? :( I turned

Off car play as you said and then plugged in my phone through the USB and went to Bluetooth and both car play and Bluetooth were greyed out so I couldn’t use either. I have a brand new car and an iPhone 8 Plus. Am I doing something wrong?

I’m having the same issue as the rest of you. In fact, it’s MUCH worse (more often) since the last update.

I’ve had the problem on two different vehicles of the same make/model (two 2018 Mercedes CLA’s) as well as a third vehicle (Nissan Maxima.... I think it’s a 2018).

I do have an Apple Watch.

Haven’t contacted Apple support yet but I will.

Another "Me Too" post. 11.4.1 on an iPhone 7 Plus with CarPlay in a Honda 2018 Ridgeline. I too have noticed a BT effect, where the drop followed by crackle & pop with degraded music play, but was then interrupted with a BT-connected phone call, and then after the call when the music came back up, it was clean & clear again.

A big thanks to Apple for giving us a digital throwback to needles that snag debris on vinyl record turntables and snarled tape on spindles and tires in cassette decks.

My lament: I've always hoped that Apple might have higher standards for professional talent and OS / app software engineering, but they've obviously become as sloppy and inept as every other software tech team on the planet. Whenever I'm warned about needing an iPhone / iTunes update, I've come to expect they've just come to do more damage and break more than they fix. Apparently competence and quality are irrelevant to collecting a paycheck for software work these days....

I have the exact same car build date June 2018. It’s always from my left speaker too. I have disabled Apple car play. My car is due for the 1500 service I would say in a week. Should I mention this when servicing and show them your response?

Did Apple seriously just censor a bunch of posts then regarding if the iOS 12 beta fixes this issue? If so I would find that very disappointing and actually indirect violation of their own Apple Beta Software Program Agreement which states publicly available information is not considered confidential!

Considered and referred to in this Agreement as “

Confidential Information.” Information that otherwise would be deemed Confidential Information but (a) is generally and legitimately available to the public through no fault or breach of yours, (b) is generally made available to the public by Apple, (c) is independently developed by you without the use of any Confidential Information, (d) was rightfully obtained from a third party who had the right to transfer or disclose it to you without limitation, or (e) any third party software and/or documentation provided to you by Apple and accompanied by licensing terms that do not impose confidentiality obligations on the use or disclosure of such software and/or documentation will not be considered Confidential Information under this Agreement

This is Apple's website and they make the rules. We are all guests. And how is this issue public information? Unless Apple has made an announcement, it is not. Just because it is being discussed on other sites does not make it a public announcement by Apple.

I’m sorry but this issue with CarPlay has gone for to long and if this beta discussion makes apple take note of what really is happening with their software, than I don’t have problem with just getting apples attention.

Apple and their representatives (Apple Care, direct employees) have made numerous statements, often in writing, about this bug and ongoing efforts to remedy it. This information has been disclosed by “no fault of my own” and is “publicly available” Therefore the discussion of this bug and possibly remedies are not a a breach of confidentiality.

I’m absolutely disgusted that anyone would report the discussion of a remedy or bug fix in a beta version of its OS, and Futher disgusted that Apple would take action and delete posts.

Thanks for unbanning me babowa, although as you can see from a lot of car owners posting that we have had this problem for a while, and after spending $37,000 on a car with Apple's Car Play (A feature I bought the car for), we would expect it to be working.

You are giving me way too much credit. None of the users here - myself included - have any power to "ban" or "unban" anyone.

Neither can anyone other than the hosts (Apple employees) remove any posts and their email should include an explanation (at least the ones I have received all did and yes, I've had posts removed). They do have a rule about not discussing anything related to someone running a beta version of a Mac OS or iOS and do remove such discussions. Obviously, you can discuss any problems as long as you are running a publicly released version. It actually all makes sense: if you are running a beta, all bets are off (so to speak) because the behavior of your device may be odd/glitchy/different than running a regular OS; so, unless I'm also running a beta, I would not be able to help you because I wouldn't be able to recreate your problem on my device.

Apple why don't you just delete the whole thread and pretend this issue doesn't exist? I'm sick of having my posts deleted! I've been watching what the community moderators are deleting and the posts do not even MENTION iOS B*tas and thats the justification you're using to censor posts.

The b*ta is freely available. Regardless no one wants to discuss the b*ta, people just want to know if a bug from iOS 11 is fixed!!!! We don't CARE ABOUT the freely available public b*ta made available PUBLICLY by Apple!

And just to restore my previous post I said I'm about to throw my iPhone out the window and buy a pixel. I won't be CENSORED. Way to treat paying customers and someone who is just trying to help and avoid people installing a B*TA who doesn't need to install it just out of the hope it would fix a bug from iOS 11!

Apple CarPlay audio distortion iOS 11.3 to present - Hyundai & others using 'CARTRONICS' - YouTube

They are all violating their non-disclosure agreement. The only “legal” news are things Apple has made public. Personally, I do not understand the logic used here, but the rules are the rules. I would also never enroll in anything if I did not have any kind of support available. But, again, that is how Apple has decided it should be: no support, just report problems via the feedback assistant. There are the developers who have forums, but you need to establish an account there and there is an invitation-only program which also offers a forum. But there is nothing for the public beta.

babowa wrote:

Have you addressed it with Apple support?

Yes I have.

I even Twittered Tim Cook about it.

I've also drawn their attention to this thread and a few others in relation to the matter and various responses from the other companies involved.

An official response from any party would be helpful. At present we are hearing a whole lot of indecisiveness from all parties involved. Not even Apple has released a support article on this and it's been over 6 months. Is this something that can't be fixed?