Crackle and Pop using CarPlay

Oztish wrote:

Yes I spoke with an Apple support officer on Friday who wanted me to go through the motions of wiping my phone and starting from scratch and sending logs and I refused. Said I wasn't tech savvy enough and was worried I'd lose all my data (I don't even know how to use itunes). I asked him to keep me informed as to when they'd found a fix for this issue as it's driving me crazy.

Oztish

Did you at least tell them what iOS version and phone you are using?

Also what about the type of vehicle and stereo head unit being used?

I'm ready to upgrade my iPhone, iPad and Apple Watch on a contract and if I cannot get this glitch fixed by the time The Pixel 3 comes out I may dump Apple completely. I won't spend $2000 on a phone that is going to have the same glitch. I'm already hearing reports of the XS Max not charging from sleep so it's not looking good.

Maybe I'll give them 2 more software updates to get this right, I really don't have much faith in Apple right now and I wonder what type of Beta Testers apple is recruiting. Lately it just appears to be people that like to brag about having the latest gadgets rather than actually testing the device and finding bugs.

Yes we spoke for over an hour and I gave him lots of information. I just wasn't prepared to wipe my phone. I know others have tried this and it hasn't worked and given I am hopeless with tech stuff I wasn't prepared to do it (for now anyway).

bjorn.b wrote:

I wouldn’t worry. I’ve submitted logs as I was beta testing iOS 12 anyway, so I wiped my phone when iOS 12 GM was released. I dare say a few of us have submitted more logs, what’s one more?

The only thing keeping me with Apple is my Apple Watch. I use it all the time. Android wear is terrible. I also prefer CarPlay when it’s working (especially now it has Waze).

Yes, the watch is also also a major factor keeping me there. I have so much invested in their hardware. A change would be hard but not impossible.

Nahaz wrote:

bjorn.b wrote:

Out of interest, has anyone purchased the nw iPhone Xs or Xs Max and tried it in their vehicle which had the issue with iPhone 6 to iPhone X? Logically it would be the same but I am curious.

Not willing to spend $1800 upwards on a phone that is going to crackle and pop when I listen to music. I'm giving Apple a chance to resolve this issue first before I do anything.

Yeah I hear you

I am using apple carplay with an Iphone 8 plus and ios 12 and the only crackle I get is with siri. When she reads messages its all crackly to the point I miss words and when I speak to reply it makes huge mistakes and replaces words with what sounds like code.

Still no good news yet from my Apple Support person. The new iPhones are out but I am reluctant to buy one if the issue isn't fixed for me. I have bought a Android phone which works flawlessly with Android Auto so I can navigate and listen to music without the pops and clicks.

If this issue continues on into the new year then I might skip buying the new one and look at some of the higher Android alternatives.

BTW - I am also onto my 3rd Apple Support Person. Whether this means it's progressed up the technical chain or not, I have no idea?

I have an update and it’s that things are getting worse. I got my Hyundai Tucson serviced last Friday. I have no idea what they did (if anything) to the sound system but now any time I use Google maps or make a phone call or use instagram or twitter whilst the phone is plugged into apple car play (ie: whilst parked at my daughter’s school I often use these apps to kill time - whilst not driving)...anyway, every time now my AM radio goes all fuzzy. I have to turn the key off the ignition, unplug the phone, to get the radio to go back to normal. ***????
I have just updated the iOS so we’ll see if that does anything. I’m so over this. My apple support guy is super nice and friendly and emails me weekly to say that nothing’s been done and they have no clue how to fix it. I’m about ready to throw both my phone and the car into the river and start anew with Samsung and a different car.

Oztish wrote:

My apple support guy is super nice and friendly and emails me weekly to say that nothing’s been done and they have no clue how to fix it.

Can you provide a screenshot of the email where an Apple Rep has said they have "no clue how to fix it"?

Oztish wrote:

I have an update and it’s that things are getting worse. I got my Hyundai Tucson serviced last Friday. I have no idea what they did (if anything) to the sound system but now any time I use Google maps or make a phone call or use instagram or twitter whilst the phone is plugged into apple car play (ie: whilst parked at my daughter’s school I often use these apps to kill time - whilst not driving)...anyway, every time now my AM radio goes all fuzzy. I have to turn the key off the ignition, unplug the phone, to get the radio to go back to normal. ***????
I have just updated the iOS so we’ll see if that does anything. I’m so over this. My apple support guy is super nice and friendly and emails me weekly to say that nothing’s been done and they have no clue how to fix it. I’m about ready to throw both my phone and the car into the river and start anew with Samsung and a different car.

Nothing wrong with the car except the radio head unit having issues with Apples operating system. Works fine with Android Auto so it's Apple that has to get their act together. Right now if it was easier to swap out the head unit with another brand I would ask for that but I don't see it happening, or having one that will fit and have all the functionality intact.

Obviously not all radio head units are affected or this would be a Worldwide problem. No-one has told me on here if we are only Australians experiencing this problem. If that was the case then I would request a US head unit be fitted to the car. There shouldn't be much difference. Hyundai should be putting pressure on Apple to "FIX" this issue as it's giving them a bad name.

Nahaz, looks like the apple beta a police struck again and deleted your post. You mentioned 12.1 coming out today! That was enough to justify deleting your post apparently.

In reply my phone has just been updated to 12.1 and I will test shortly, I won’t hold my breath though.

Report back once I try it out...

bjorn.b wrote:

Nahaz, looks like the apple beta a police struck again and deleted your post. You mentioned 12.1 coming out today! That was enough to justify deleting your post apparently.

iOS 12.1 will not fix it.

Yes, post got nuked. I cannot get a resolution to this issue. I have spoken to 4 different Customer Care people and even though they say they are taking this seriously, I am walking away at the end of the week and buying a Galaxy Note 9. My patience is done. I've even contacted Hyundai and they have spoken to me about the issue and said it's a Apple issue and that Hyundai will notify their customers once a fix is found.

My posts have all been innocent in nature to try and resolve this issue so I would stay a happy Apple customer. It's now too little too late. If I cannot even ask people a simple question in relation to an Apple product, new or old then I am done.

Thanks for all your help. I will monitor this thread and others to see if it's fixed in the future.

I am having the same issue. Brand new install of an Alpine i109-WRA. Curious if you have the same brand etc or if this is an Apple issue. Thank you.

Happy to know it has nothing to do with my new install! Yes Apple we need a fix ASAP.

Apple is not here.

This is a user to user forum.

(Sorry, can't resist)

I wouldn't worry about until snap shows up with some milk.

Agree. Upgrade my X and the issue is still there. This is ridiculous Apple!!!