Crackle and Pop using CarPlay

Let us know Apple's response. It would be interesting if they tell you if it's a known issue yet or not.

They have asked me for the same information too.

Also, my location is Australia, so I am talking to a person in the Malaysian Apple Support.

The more people that actually supply information to Apple in regards to the issue, the better our chances of a fix forthcoming.

bjorn,b wrote

If someone could update and let me know if this resolves the issue in their vehicle that would be appreciated. I would, but I have a Veloster.

bianca178 wrote:

Thank you! I have a Hyundai Tucson! Will try this tonight. Appreciate it

Doesn't appear to fix the issue in my 2018 Tucson

Installed update in my 2018 Hyundai Tucson but it didn’t fix the popping sound issue :(

I called cartronics as well who advised it’s apples problem to fix. Happening with other manufacturers as well.

I've been experiencing the same crackle in the left speaker only on my Hyundai Tuscon Active X. I bought a new iphone 8 plus with new lead to see if that would fix the problem and nope, still there. Hyundai are fobbing me off saying they're waiting on a software update. Anyone have any updates on this?

Yeah I know it can be disheartening, and you sound like a long term Apple user before the phones and iPads and watches. I am too. "Apple" has now become so huge that an issue like this plaguing a smaller number of people for what could be argued a niche feature (most people don't upgrade their cars often, and CarPlay support has only been a thing in the last couple years) isn't a priority like say connectivity issues with the new iPhones - that is upsetting a lot of people so that will be worked on first. I'm sure they are aware of it. I believe it's a numbers game - when enough people call Apple Support they will prioritise it.

I updated to iOS 12 when it got released and just yesterday started noticing the crackling noise coming back through my Bluetooth adapter, so far CarPlay plays it clean. My only solution it’s my second music app called cover Flow, it sends a clean sound with no issues.

Before the update everything had gone back to normal but it seems it has created the problem again, I’m just hoping CarPlay doesn’t get affected it.

bjorn.b wrote:

Has anybody been asked to submit further iOS diagnostic logs and videos of the issue to the technical advisors since the update to iOS 12?

Yes

I don't know what else we can do but sit back and wait for an outcome

Oztish wrote:

Yes I spoke with an Apple support officer on Friday who wanted me to go through the motions of wiping my phone and starting from scratch and sending logs and I refused. Said I wasn't tech savvy enough and was worried I'd lose all my data (I don't even know how to use itunes). I asked him to keep me informed as to when they'd found a fix for this issue as it's driving me crazy.

Oztish

Did you at least tell them what iOS version and phone you are using?

Also what about the type of vehicle and stereo head unit being used?

I'm ready to upgrade my iPhone, iPad and Apple Watch on a contract and if I cannot get this glitch fixed by the time The Pixel 3 comes out I may dump Apple completely. I won't spend $2000 on a phone that is going to have the same glitch. I'm already hearing reports of the XS Max not charging from sleep so it's not looking good.

Maybe I'll give them 2 more software updates to get this right, I really don't have much faith in Apple right now and I wonder what type of Beta Testers apple is recruiting. Lately it just appears to be people that like to brag about having the latest gadgets rather than actually testing the device and finding bugs.

Yes we spoke for over an hour and I gave him lots of information. I just wasn't prepared to wipe my phone. I know others have tried this and it hasn't worked and given I am hopeless with tech stuff I wasn't prepared to do it (for now anyway).

bjorn.b wrote:

I wouldn’t worry. I’ve submitted logs as I was beta testing iOS 12 anyway, so I wiped my phone when iOS 12 GM was released. I dare say a few of us have submitted more logs, what’s one more?

The only thing keeping me with Apple is my Apple Watch. I use it all the time. Android wear is terrible. I also prefer CarPlay when it’s working (especially now it has Waze).

Yes, the watch is also also a major factor keeping me there. I have so much invested in their hardware. A change would be hard but not impossible.

Nahaz wrote:

bjorn.b wrote:

Out of interest, has anyone purchased the nw iPhone Xs or Xs Max and tried it in their vehicle which had the issue with iPhone 6 to iPhone X? Logically it would be the same but I am curious.

Not willing to spend $1800 upwards on a phone that is going to crackle and pop when I listen to music. I'm giving Apple a chance to resolve this issue first before I do anything.

Yeah I hear you

I am using apple carplay with an Iphone 8 plus and ios 12 and the only crackle I get is with siri. When she reads messages its all crackly to the point I miss words and when I speak to reply it makes huge mistakes and replaces words with what sounds like code.

Still no good news yet from my Apple Support person. The new iPhones are out but I am reluctant to buy one if the issue isn't fixed for me. I have bought a Android phone which works flawlessly with Android Auto so I can navigate and listen to music without the pops and clicks.

If this issue continues on into the new year then I might skip buying the new one and look at some of the higher Android alternatives.

BTW - I am also onto my 3rd Apple Support Person. Whether this means it's progressed up the technical chain or not, I have no idea?

I have an update and it’s that things are getting worse. I got my Hyundai Tucson serviced last Friday. I have no idea what they did (if anything) to the sound system but now any time I use Google maps or make a phone call or use instagram or twitter whilst the phone is plugged into apple car play (ie: whilst parked at my daughter’s school I often use these apps to kill time - whilst not driving)...anyway, every time now my AM radio goes all fuzzy. I have to turn the key off the ignition, unplug the phone, to get the radio to go back to normal. ***????
I have just updated the iOS so we’ll see if that does anything. I’m so over this. My apple support guy is super nice and friendly and emails me weekly to say that nothing’s been done and they have no clue how to fix it. I’m about ready to throw both my phone and the car into the river and start anew with Samsung and a different car.

Oztish wrote:

My apple support guy is super nice and friendly and emails me weekly to say that nothing’s been done and they have no clue how to fix it.

Can you provide a screenshot of the email where an Apple Rep has said they have "no clue how to fix it"?