Crackle and Pop using CarPlay

Oztish wrote:

I have an update and it’s that things are getting worse. I got my Hyundai Tucson serviced last Friday. I have no idea what they did (if anything) to the sound system but now any time I use Google maps or make a phone call or use instagram or twitter whilst the phone is plugged into apple car play (ie: whilst parked at my daughter’s school I often use these apps to kill time - whilst not driving)...anyway, every time now my AM radio goes all fuzzy. I have to turn the key off the ignition, unplug the phone, to get the radio to go back to normal. ***????
I have just updated the iOS so we’ll see if that does anything. I’m so over this. My apple support guy is super nice and friendly and emails me weekly to say that nothing’s been done and they have no clue how to fix it. I’m about ready to throw both my phone and the car into the river and start anew with Samsung and a different car.

Nothing wrong with the car except the radio head unit having issues with Apples operating system. Works fine with Android Auto so it's Apple that has to get their act together. Right now if it was easier to swap out the head unit with another brand I would ask for that but I don't see it happening, or having one that will fit and have all the functionality intact.

Obviously not all radio head units are affected or this would be a Worldwide problem. No-one has told me on here if we are only Australians experiencing this problem. If that was the case then I would request a US head unit be fitted to the car. There shouldn't be much difference. Hyundai should be putting pressure on Apple to "FIX" this issue as it's giving them a bad name.

Nahaz, looks like the apple beta a police struck again and deleted your post. You mentioned 12.1 coming out today! That was enough to justify deleting your post apparently.

In reply my phone has just been updated to 12.1 and I will test shortly, I won’t hold my breath though.

Report back once I try it out...

bjorn.b wrote:

Nahaz, looks like the apple beta a police struck again and deleted your post. You mentioned 12.1 coming out today! That was enough to justify deleting your post apparently.

iOS 12.1 will not fix it.

Yes, post got nuked. I cannot get a resolution to this issue. I have spoken to 4 different Customer Care people and even though they say they are taking this seriously, I am walking away at the end of the week and buying a Galaxy Note 9. My patience is done. I've even contacted Hyundai and they have spoken to me about the issue and said it's a Apple issue and that Hyundai will notify their customers once a fix is found.

My posts have all been innocent in nature to try and resolve this issue so I would stay a happy Apple customer. It's now too little too late. If I cannot even ask people a simple question in relation to an Apple product, new or old then I am done.

Thanks for all your help. I will monitor this thread and others to see if it's fixed in the future.

Sorry to tell you this but after 2 hours of waiting the service manager came out and told me that they could do the update but if they did they’d probably fry my head unit altogether. He said they’d updated 2 cars and it had friend theirs altogether. I left there very frustrated, contacted head office and asked for my next service to be free of charge (they’re contacting me Monday to discuss). I also updated a local motoring journalist who is investigating the matter with Hyundai corporate for me. Sigh - so very frustrating.

Thank you so much! It worked for my 2017 Tuscon.

Originally formatted the usb to ExFAT but it would not recognise the file and the update failed.

Formatted usb stick to MS-DOS FAT32 copied the single .hdf file over and installation was very easy.

Cheers!

I am having the same issue. Brand new install of an Alpine i109-WRA. Curious if you have the same brand etc or if this is an Apple issue. Thank you.

Happy to know it has nothing to do with my new install! Yes Apple we need a fix ASAP.

Apple is not here.

This is a user to user forum.

(Sorry, can't resist)

I wouldn't worry about until snap shows up with some milk.

Agree. Upgrade my X and the issue is still there. This is ridiculous Apple!!!

I’ve never had mono audio utilised. Regardless I’ve toggled it on and off and it’s made no change.

How many here are also wearing Apple watches? Just trying to see if there’s a connection.

Also. Mine tends do it first when backing out of spot or first start going. It’s totally software IMO.

Forgot to mention I also wear an Apple Watch.

Good luck, hope it's resolved for you. I tried your connect to Bluetooth and then to CarPlay trick and so far it works 🙂

No difference.

Would be helpful if you said what the “second music app”. Spotify?