Crackle and Pop using CarPlay

I am having an issue with audio quality when using CarPlay. This issue affects playback using both iTunes and the Podcast app. Every 3 - 15 minutes the audio will skip for about half a second and very often, but not always, comes back highly distorted with crackling and popping. Very occasionally it will skip and not experience an audio drop.


The only work around I have found is to either turn off the car and restart it, or unplug the phone from the USB and re-plug it. This works until the next skip, which are occurring more frequently in recent days.


Switching to a different podcast or album results in a clean signal until another skip occurs. Switching from an affected podcast or album to a clean one, then back again, does not fix the issue. Once corrupted the audio remains corrupted until the phone is disconnected then reconnected.


I have tried the following with no success -

  • Rebooting the phone
  • Using a new lightning cable

iPhone 6s, iOS 11.3

Posted on Apr 24, 2018 10:04 AM

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Question marked as Top-ranking reply

Posted on Sep 29, 2018 8:48 AM

SOLVED!!!


Hello everyone. First of all I wanna say I’m sorry about any English mistakes. I am Brazilian so not a native speaker.


I was having the same crackling and popping problem with an iPhone X in a Mercedes Benz A200. My first guess it was a hardware issue, so I got to an authorized apple dealer and asked for warranty. They exchanged instantly for a new iPhone. The phone was working fine when I have installed as a new iPhone, but when I reseted and installed from a iCloud backup the crackling came back, what made me suspicious the problem was a software and not hardware problem. I got in touch with apple support by phone and dozens of tests were made. We got to the conclusion that the issue was some corrupted file in my backup, so I have backed up my photos, contacts and notes in iCloud once again, reseted the iPhone and installed as a new iPhone logged to my iCloud account. This way, I lost every files and settings I had but manteined the photos, notes and contact (they automatically download once you log in iCloud). I did this 3 days ago and didn’t have the problem one single time yet!!! Hope work for you guys too!!


Regards fom Brazil,


Raphael Freitas

207 replies

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Crackle and Pop using CarPlay

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